About Good Neighbor Home
Good Neighbor Home, located in Manchester, IA, is a non-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Good Neighbor Home
- More Nursing Time: Staff spends 4.17 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 3 Stars
- Nursing Hours 4.17 hrs
- Safety Record Clean
Chain Affiliations & Network
For AI Users, Agents, and Developers
Do you use a Generative AI assistant like ChatGPT or Claude or others? If so, you can point your assistant to our MCP server at https://mcp.nursinghomedatabase.com/mcp and have it do the searching for you. Ask your question and use our data to help you find the answers.
- Prefer scripts? Use a public REST API for JSON over HTTPS. Or set up MCP using our setup guide.
- Fair use applies; high-volume or commercial use may need a custom data arrangement.
Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Good Neighbor Home provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 3 |
|
| Health Inspection | 2 |
|
| Quality Measures | 4 |
|
| Staffing | 5 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 32 | Jun 19, 2025 |
| Weighted Average | 44 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 30.0% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 4.7% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.7% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.1% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 13.3% |
| Percentage of long-stay residents who lose too much weight (QM404) | 4.8% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 7.7% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 9.1% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.6% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 9.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 99.2% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 95.3% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 5.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 12.1% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 20.2% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 94.7% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 1.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 21.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 21.6% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 2 complaints
- 2025: 3 complaints
- Total: 5 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Oct 30, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Oct 30, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 30, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Aug 02, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Aug 02, 2023 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
Nearby Hospitals
REGIONAL MEDICAL CENTER
MANCHESTER, IA
GUTTENBERG MUNICIPAL HOSPITAL
GUTTENBERG, IA
BUCHANAN COUNTY HEALTH CENTER
INDEPENDENCE, IA
MERCYONE OELWEIN MEDICAL CENTER
OELWEIN, IA
MERCYONE DYERSVILLE MEDICAL CENTER
DYERSVILLE, IA
MENTAL HEALTH INSTITUTE
INDEPENDENCE, IA
Owner & Operator Information
Business Entity
GOOD NEIGHBOR SOCIETY
Ownership Structure
Management & Direction
- AMBER ANDREWS OPERATIONAL/MANAGERIAL CONTROL
- BCG HOLDINGS INC ADP OF THE SNF
- LINDA BESSEY CORPORATE OFFICER
- BREHME DRUG INC ADP OF THE SNF
- BRIGHTON CONSULTING GROUP LLC ADP OF THE SNF
- CHARLES BUTTON CORPORATE OFFICER
- MATTHEW CARPENTER ADP OF THE SNF
- MATTHEW CARPENTER OPERATIONAL/MANAGERIAL CONTROL
- CASCADE LUMBER COMPANY ADP OF THE SNF
- CATTAIL BCG LLC ADP OF THE SNF
- CATTAIL INC ADP OF THE SNF
- E C S I INC ADP OF THE SNF
- MACKENZIE ENGELKEN OPERATIONAL/MANAGERIAL CONTROL
- TIMOTHY GERST OPERATIONAL/MANAGERIAL CONTROL
- TIMOTHY GERST ADP OF THE SNF
- KRISTY GIBBS OPERATIONAL/MANAGERIAL CONTROL
- TERESA GREVE CORPORATE DIRECTOR
- HACKER NELSON AND CO PC ADP OF THE SNF
- DIANE HAMMELL CORPORATE OFFICER
- IOWA HEALTH CARE ASSOCIATION ADP OF THE SNF
- AMBER JAEGER ADP OF THE SNF
- CAROL JEBENS CORPORATE DIRECTOR
- MILT KRAMER CORPORATE DIRECTOR
- RANDY MAHONEY CORPORATE DIRECTOR
- KYLE MORRIS OPERATIONAL/MANAGERIAL CONTROL
- TERRY RAUCH CORPORATE OFFICER
- RACHEL RONEK MENARD OPERATIONAL/MANAGERIAL CONTROL
- VALARIE SCHLICHT OPERATIONAL/MANAGERIAL CONTROL
- JOANN SWINTON CORPORATE DIRECTOR
- JESSIE TIBBOTT OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Guttenberg Care Center | N/A | 5 |
| Mercyone Dyersville Senior Care | N/A | 5 |
| Maple Crest Manor | N/A | 4 |
| Edgewood Convalescent Home | N/A | 5 |
| Strawberry Point Lutheran Home | N/A | 5 |
| Oelwein Health Care Center | N/A | 4 |
| Accura Healthcare of Cascade LLC | N/A | 5 |
| Buchanan County Health Center | N/A | 5 |
| Grandview Healthcare Center | N/A | 4 |
| Monticello Nursing and Rehab Center | N/A | 4 |
Related Analysis
Best Nursing Homes in Manchester, IA
Compare Good Neighbor Home to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Good Neighbor Home directly at 5639273907. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.