About Great Lakes Healthcare Center
Great Lakes Healthcare Center, located in DYER, IN, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Great Lakes Healthcare Center
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.23 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the COMMUNICARE HEALTH network. This chain operates 122 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Great Lakes Healthcare Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 1 |
|
| Quality Measures | 5 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 164 | Feb 24, 2025 |
| Weighted Average | 168 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 26.6% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 15.4% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.2% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.6% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 2.7% |
| Percentage of long-stay residents who lose too much weight (QM404) | 9.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.3% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.3% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 17.2% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.3% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 94.4% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 50.2% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 3.6% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 8.3% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 95.8% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 65.4% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.0% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 25.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 6.5% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 11 complaints
- 2024: 18 complaints
- 2025: 6 complaints
- 2026: 5 complaints
- Total: 40 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Feb 13, 2026 | Provide enough food/fluids to maintain a resident's health. |
| Jan 30, 2026 | Provide timely, quality laboratory services/tests to meet the needs of residents. |
| Nov 21, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Apr 04, 2025 | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| Apr 04, 2025 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Apr 04, 2025 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. |
| Apr 04, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Apr 04, 2025 | Provide safe, appropriate pain management for a resident who requires such services. |
| Oct 19, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Oct 19, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Oct 19, 2024 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| Oct 19, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 05, 2024 | Keep residents' personal and medical records private and confidential. |
| Sep 05, 2024 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. |
| Aug 02, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Aug 02, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Aug 02, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| May 10, 2024 | Provide and implement an infection prevention and control program. |
| May 10, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| May 10, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| May 10, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| May 10, 2024 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| May 10, 2024 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. |
| May 10, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Mar 02, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Feb 03, 2024 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Sep 29, 2023 | Provide and implement an infection prevention and control program. |
| Sep 29, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Sep 29, 2023 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Sep 29, 2023 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. |
| Sep 29, 2023 | Ensure medication error rates are not 5 percent or greater. |
| Sep 29, 2023 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| Sep 29, 2023 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Aug 18, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Aug 18, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Aug 18, 2023 | Ensure medication error rates are not 5 percent or greater. |
| Aug 18, 2023 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. |
| Jun 21, 2026 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| Jun 21, 2026 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jun 21, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
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Owner & Operator Information
Business Entity
HANCOCK REGIONAL HOSPITAL
Ownership Structure
- HANCOCK REGIONAL HOSPITAL Direct: 100%
Management & Direction
- MARIA BOND MANAGING CONTROL - GOVERNING BODY
- MARIA BOND TRUSTEE OF THE SNF
- TIMOTHY CLARK MANAGING CONTROL - GOVERNING BODY
- TIMOTHY CLARK TRUSTEE OF THE SNF
- JOSHUA DAUGHERTY MANAGING CONTROL - GOVERNING BODY
- JOSHUA DAUGHERTY TRUSTEE OF THE SNF
- JASON EASTLUND ADP OF THE SNF
- JASON EASTLUND OPERATIONAL/MANAGERIAL CONTROL
- DEAN FELKER MANAGING CONTROL - GOVERNING BODY
- DEAN FELKER TRUSTEE OF THE SNF
- HANCOCK REGIONAL HOSPITAL ADP OF THE SNF
- SARA JOYNER MANAGING CONTROL - GOVERNING BODY
- SARA JOYNER TRUSTEE OF THE SNF
- LAKES MGT CO LLC OPERATIONAL/MANAGERIAL CONTROL
- LAKES MGT CO LLC ADP OF THE SNF
- STEVEN LONG OPERATIONAL/MANAGERIAL CONTROL
- STEVEN LONG MANAGING CONTROL - GOVERNING BODY
- RICHARD ODENTHAL OPERATIONAL/MANAGERIAL CONTROL
- OMEGA HEALTHCARE INVESTORS INC ADP OF THE SNF
- OMG IN MSTR LSCO LLC ADP OF THE SNF
- RAKESH PARIKH ADP OF THE SNF
- RAKESH PARIKH OPERATIONAL/MANAGERIAL CONTROL
- LACEY WILLARD TRUSTEE OF THE SNF
- LACEY WILLARD MANAGING CONTROL - GOVERNING BODY
- ROY WILSON TRUSTEE OF THE SNF
- ROY WILSON MANAGING CONTROL - GOVERNING BODY
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Brickyard Healthcare - Valparaiso Care Center | N/A | 4 |
| Mercy Circle | N/A | 5 |
| Life Care Center of Valparaiso | N/A | 5 |
| Lowell Healthcare | N/A | 5 |
| Plymouth Place | N/A | 5 |
| Warren Barr Oak Lawn | N/A | 4 |
| Victorian Village Hlth and Well | N/A | 5 |
| Avalon Springs Health Campus | N/A | 4 |
| Cedar Creek Health Campus | N/A | 4 |
| Rehabilitation Center at Hartsfield Village | N/A | 3 |
Related Analysis
Best Nursing Homes in DYER, IN
Compare Great Lakes Healthcare Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Great Lakes Healthcare Center directly at 2193223555. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.