About Covenant Living - Windsor Park
Covenant Living - Windsor Park, located in CAROL STREAM, IL, is a non-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Covenant Living - Windsor Park
- High Quality Care: With a 5-star CMS rating, this facility demonstrates high standards.
- More Nursing Time: Staff spends 4.00 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 5 Stars
- Nursing Hours 4.00 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the COVENANT LIVING network. This chain operates 15 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Covenant Living - Windsor Park provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 5 |
|
| Health Inspection | 3 |
|
| Quality Measures | 5 |
|
| Staffing | 5 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 56 | Feb 28, 2025 |
| Weighted Average | 98 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 21.9% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 9.7% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.4% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.8% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 7.7% |
| Percentage of long-stay residents who lose too much weight (QM404) | 0.0% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 3.5% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 4.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 9.8% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 91.3% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 96.5% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.7% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 17.0% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 12.7% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 85.7% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 80.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 4.6% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 10.3% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 4 complaints
- 2025: 1 complaint
- Total: 5 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jun 11, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 06, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jul 24, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jul 24, 2023 | Respond appropriately to all alleged violations. |
| Jul 24, 2023 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. |
Nearby Hospitals
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INGALLS MEMORIAL HOSPITAL
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JOHN H STROGER JR HOSPITAL
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SWEDISH HOSPITAL
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LOYOLA GOTTLIEB MEMORIAL HOSPITAL
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MACNEAL HOSPITAL
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Owner & Operator Information
Business Entity
WINDSOR PARK MANOR
Ownership Structure
- COVENANT LIVING COMMUNITIES & SERVICES Direct: 100%
Management & Direction
- SARAH BENTLEY CORPORATE DIRECTOR
- PAMELA CHRISTENSEN CORPORATE DIRECTOR
- COVENANT LIVING COMMUNITIES & SERVICES OPERATIONAL/MANAGERIAL CONTROL
- TERRI CUNLIFFE CORPORATE OFFICER
- KARA DAVIS CORPORATE DIRECTOR
- MARK EASTBURG CORPORATE DIRECTOR
- DAVID ERICKSON CORPORATE OFFICER
- REBEKAH ERICKSON CORPORATE OFFICER
- JODY HOLT W-2 MANAGING EMPLOYEE
- JODY HOLT CORPORATE OFFICER
- KURT KINCANNON CORPORATE DIRECTOR
- MATT MANLOVE CORPORATE DIRECTOR
- ROBERT MARTIN CORPORATE DIRECTOR
- RICHARD NELSON CORPORATE DIRECTOR
- ROGER OXENDALE CORPORATE DIRECTOR
- DALE RINARD CORPORATE DIRECTOR
- ANDREW VANOVER CORPORATE DIRECTOR
- JOHN WENRICH CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Citadel Care Center-Wilmette | N/A | 5 |
| Greek American Rehab Care Ctr | N/A | 5 |
| Vi at The Glen | N/A | 5 |
| Gottlieb Memorial Hospital | N/A | 5 |
| Ascension Nazarethville Place | N/A | 5 |
| Alden Estates of Evanston | N/A | 5 |
| Florence Nursing Home | N/A | 5 |
| Northbrook Health and Rehab | N/A | 5 |
| Dobson Plaza | N/A | 5 |
| Asbury Court Nursing and Rehab | N/A | 4 |
Related Analysis
Best Nursing Homes in CAROL STREAM, IL
Compare Covenant Living - Windsor Park to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Covenant Living - Windsor Park directly at 6305105200. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.