About Complete Care at Hillside LLC
Complete Care At Hillside Llc, located in WILMINGTON, DE, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Complete Care at Hillside LLC
- High Quality Care: With a 4-star CMS rating, this facility demonstrates high standards.
- More Nursing Time: Staff spends 4.23 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 4 Stars
- Nursing Hours 4.23 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the COMPLETE CARE network. This chain operates 85 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Complete Care at Hillside LLC provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 4 |
|
| Health Inspection | 3 |
|
| Quality Measures | 5 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 84 | Feb 06, 2025 |
| Weighted Average | 78 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 23.9% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 9.9% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 3.8% |
| Percentage of long-stay residents who lose too much weight (QM404) | 3.7% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 4.1% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.7% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 99.7% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 96.6% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 5.6% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 15.3% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 100.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.4% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 27.9% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 12.0% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 3 complaints
- 2024: 2 complaints
- 2026: 4 complaints
- Total: 9 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 16, 2026 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Mar 16, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Mar 16, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Mar 16, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Apr 09, 2024 | Provide and implement an infection prevention and control program. |
| Apr 09, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Dec 20, 2023 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Dec 20, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 20, 2023 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
Nearby Hospitals
CROZER CHESTER MEDICAL CENTER
UPLAND, PA
COOPER UNIVERSITY HOSPITAL
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ROXBOROUGH MEMORIAL HOSPITAL
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TEMPLE HEALTH - CHESTNUT HILL HOSPITAL
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ST FRANCIS HOSPITAL
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INSPIRA MEDICAL CENTER MULLICA HILL
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JEFFERSON EINSTEIN PHILADELPHIA HOSPITAL
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THOMAS JEFFERSON UNIVERSITY HOSPITAL
PHILADELPHIA, PA
PENNSYLVANIA HOSPITAL
PHILADELPHIA, PA
UNION HOSPITAL OF CECIL COUNTY
ELKTON, MD
RIDDLE MEMORIAL HOSPITAL
MEDIA, PA
MAIN LINE HOSPITAL LANKENAU
WYNNEWOOD, PA
TEMPLE UNIVERSITY HOSPITAL
PHILADELPHIA, PA
PENN PRESBYTERIAN MEDICAL CENTER
PHILADELPHIA, PA
WILMINGTON VA MEDICAL CENTER
WILMINGTON, DE
CHRISTIANA HOSPITAL
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BRYN MAWR HOSPITAL
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PAOLI HOSPITAL
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CHESTER COUNTY HOSPITAL
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Owner & Operator Information
Business Entity
COMPLETE CARE AT HILLSIDE LLC
Ownership Structure
- PC DE OPCOS LLC Direct: 100%
- PC WTA OPCO HOLDCO LLC Indirect
- SMS 2021 TRUST Indirect
Management & Direction
- AURORA GUARDIAN HOLDCO II CO-BORROWER LLC ADP OF THE SNF
- AURORA GUARDIAN HOLDCO II MEZZ BORROWER LLC ADP OF THE SNF
- AURORA GUARDIAN HOLDCO II LLC ADP OF THE SNF
- AURORA GUARDIAN II REALTY LLC ADP OF THE SNF
- AURORA GUARDIAN PARTNERS II LLC ADP OF THE SNF
- DEBRA BAICH-PIETLOCK OPERATIONAL/MANAGERIAL CONTROL
- DEBRA BAICH-PIETLOCK ADP OF THE SNF
- VICKIE COX ADP OF THE SNF
- VICKIE COX OPERATIONAL/MANAGERIAL CONTROL
- RUTH GRAZIANO ADP OF THE SNF
- RUTH GRAZIANO OPERATIONAL/MANAGERIAL CONTROL
- HILLSIDE CENTER REALTY LLC ADP OF THE SNF
- J & R FAMILY INVESTMENTS LLC ADP OF THE SNF
- L FRIEDMAN 2018 FAMILY TRUST ADP OF THE SNF
- L FRIEDMAN FAMILY HOLDINGS LLC ADP OF THE SNF
- LANDAU FAMILY INVESTMENT TRUST ADP OF THE SNF
- M FRIEDMAN 2018 FAMILY TRUST ADP OF THE SNF
- MELISSA MANSFIELD OPERATIONAL/MANAGERIAL CONTROL
- MELISSA MANSFIELD ADP OF THE SNF
- KAREN MCGHEE OPERATIONAL/MANAGERIAL CONTROL
- KAREN MCGHEE ADP OF THE SNF
- PC WTA ACQUISITION LLC ADP OF THE SNF
- PC WTA MULTI-STATE LLC ADP OF THE SNF
- PEACE CAPITAL HOLDINGS LLC (DE) ADP OF THE SNF
- R&J FAMILY INVESTMENTS LLC ADP OF THE SNF
- NISANEL SILVERBERG OPERATIONAL/MANAGERIAL CONTROL
- NISANEL SILVERBERG ADP OF THE SNF
- SMS 2021 TRUST ADP OF THE SNF
- SHALOM STEIN TRUSTEE OF THE SNF
- SHALOM STEIN CORPORATE OFFICER
- SHALOM STEIN MANAGING CONTROL - GOVERNING BODY
- WELLTOWER INC ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Willowbrooke Court Skd Care Center at Lima Estates | N/A | 5 |
| Willowbrooke Court-Granite | N/A | 5 |
| Tel Hai Retirement Community | N/A | 5 |
| Beaumont at Bryn Mawr | N/A | 5 |
| The Health Center at The Hill at Whitemarsh | N/A | 5 |
| Exceptional Care For Children | N/A | 5 |
| Monticello House | N/A | 5 |
| Little Flower Manor | N/A | 5 |
| Broomall Manor | N/A | 5 |
| Kendal at Longwood | N/A | 5 |
Related Analysis
Best Nursing Homes in WILMINGTON, DE
Compare Complete Care at Hillside LLC to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Complete Care at Hillside LLC directly at 3026521181. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.