About Milford Center
Milford Center, located in MILFORD, DE, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Milford Center
Key Performance Indicators
- CMS Overall Rating Stars
- Nursing Hours 3.83 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the GENESIS HEALTHCARE network. This chain operates 187 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Milford Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | Not Rated | |
| Health Inspection | Not Rated | |
| Quality Measures | Not Rated | |
| Staffing | Not Rated |
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 72 | Nov 17, 2025 |
| Weighted Average | 169 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 15.0% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 13.2% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 14.0% |
| Percentage of long-stay residents who lose too much weight (QM404) | 6.5% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 2.3% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.6% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 9.3% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 85.3% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 79.2% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.7% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 24.6% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 9.7% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 92.9% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 60.9% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 6.9% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 25.9% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 16.0% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 1 complaint
- 2024: 23 complaints
- 2025: 11 complaints
- 2026: 3 complaints
- Total: 38 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jan 19, 2026 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Jan 19, 2026 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Jan 19, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Dec 05, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Jun 17, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Feb 11, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Jan 09, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jan 09, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jan 09, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jan 09, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jan 09, 2025 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Jan 09, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jan 09, 2025 | Respond appropriately to all alleged violations. |
| Jan 09, 2025 | Provide enough food/fluids to maintain a resident's health. |
| Jun 14, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jun 14, 2024 | Plan the resident's discharge to meet the resident's goals and needs. |
| Jun 14, 2024 | Ensure each resident receives an accurate assessment. |
| Jun 14, 2024 | Honor the resident's right to organize and participate in resident/family groups in the facility. |
| May 06, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| May 06, 2024 | Ensure each resident receives an accurate assessment. |
| Apr 04, 2024 | Ensure that residents are free from significant medication errors. |
| Apr 04, 2024 | Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members. |
| Apr 04, 2024 | Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program. |
| Apr 04, 2024 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| Apr 04, 2024 | Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents. |
| Apr 04, 2024 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. |
| Apr 04, 2024 | Conduct mandatory training, for all staff, on the facility?s Quality Assurance and Performance Improvement Program. |
| Apr 04, 2024 | Observe each nurse aide's job performance and give regular training. |
| Apr 04, 2024 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. |
| Apr 04, 2024 | Provide enough food/fluids to maintain a resident's health. |
| Apr 04, 2024 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| Apr 04, 2024 | Provide training in compliance and ethics. |
| Apr 04, 2024 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. |
| Feb 06, 2024 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. |
| Feb 06, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Feb 06, 2024 | Ensure that residents are fully informed and understand their health status, care and treatments. |
| Feb 06, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Sep 27, 2023 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
Nearby Hospitals
BAYHEALTH MEDICAL CENTER, KENT CAMPUS
DOVER, DE
TIDALHEALTH NANTICOKE, INC.
SEAFORD, DE
BEEBE MEDICAL CENTER
LEWES, DE
BAYHEALTH HOSPITAL, SUSSEX CAMPUS
MILFORD, DE
DOVER BEHAVIORAL HEALTH SYSTEM
DOVER, DE
SUN BEHAVIORAL DELAWARE LLC
GEORGETOWN, DE
Owner & Operator Information
Business Entity
700 MARVEL ROAD OPERATIONS LLC
Ownership Structure
- GENESIS DE HOLDINGS LLC Direct: 100%
- GENESIS HEALTHCARE LLC Indirect
- GENESIS OPERATIONS LLC Indirect
Management & Direction
- MICHAEL BERG CORPORATE OFFICER
- LAURA BRIDGEFORD CORPORATE OFFICER
- GENESIS OPERATIONS LLC ADP OF THE SNF
- AVI MENDELSON CORPORATE OFFICER
- PAUL MONTIGNEY ADP OF THE SNF
- STACEY RADCLIFFE OPERATIONAL/MANAGERIAL CONTROL
- STACEY RADCLIFFE ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| The Moorings at Lewes | N/A | 5 |
| Willowbrooke Court Skilled Center at Manor House | N/A | 5 |
| Center at Eden Hill, LLC | N/A | 5 |
| Lofland Park Center | N/A | 4 |
| Delaware Veterans Home | N/A | 4 |
| Complete Care at Silver Lake LLC | N/A | 3 |
| Cadia Rehabilitation Renaissance | N/A | 3 |
| Cadia Rehabilitation Capitol | N/A | 3 |
| Westminster Village Health | N/A | 4 |
| Seaford Center | N/A | 3 |
Related Analysis
Best Nursing Homes in MILFORD, DE
Compare Milford Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Milford Center directly at 3024223303. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.