About Complete Care at Fox Hill
Complete Care At Fox Hill, located in VERNON, CT, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Complete Care at Fox Hill
Key Performance Indicators
- CMS Overall Rating 3 Stars
- Nursing Hours 3.60 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the COMPLETE CARE network. This chain operates 85 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Complete Care at Fox Hill provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 3 |
|
| Health Inspection | 2 |
|
| Quality Measures | 5 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 100 | May 22, 2024 |
| Weighted Average | 110 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 18.5% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 10.6% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 0.7% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.7% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 22.5% |
| Percentage of long-stay residents who lose too much weight (QM404) | 4.9% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.4% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.3% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 53.9% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.6% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 82.8% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 41.5% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.2% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 26.8% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 20.0% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 97.8% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 60.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 2.7% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 20.2% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 8.0% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 4 complaints
- 2024: 5 complaints
- 2025: 3 complaints
- 2026: 1 complaint
- Total: 13 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| May 19, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| May 19, 2025 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| Mar 28, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jul 03, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jul 03, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jul 03, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Jun 07, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Feb 29, 2024 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident?s advance directives. |
| Dec 18, 2023 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Aug 21, 2023 | Provide safe, appropriate pain management for a resident who requires such services. |
| Aug 21, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jun 15, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jun 21, 2026 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
Nearby Hospitals
BAYSTATE NOBLE HOSPITAL
WESTFIELD, MA
THE HOSPITAL OF CENTRAL CONNECTICUT
NEW BRITAIN, CT
MERCY MEDICAL CTR
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BAYSTATE MEDICAL CENTER
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ST FRANCIS HOSPITAL & MEDICAL CENTER
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MIDDLESEX HOSPITAL
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JOHN DEMPSEY HOSPITAL OF THE UNIVERSITY OF CONNECT
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JOHNSON MEMORIAL HOSPITAL
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WINDHAM COMMUNITY MEMORIAL HOSPITAL
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UMASS MEMORIAL HEALTH - HARRINGTON HOSPITAL
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MANCHESTER MEMORIAL HOSPITAL
MANCHESTER, CT
HOLYOKE MEDICAL CENTER
HOLYOKE, MA
BAYSTATE WING HOSPITAL
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WILLIAM W BACKUS HOSPITAL
NORWICH, CT
MIDSTATE MEDICAL CENTER
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HARTFORD HOSPITAL
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CONNECTICUT CHILDRENS MEDICAL CENTER
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CONNECTICUT VALLEY HOSP
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NATCHAUG HOSPITAL
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ALBERT J SOLNIT CHILDREN'S CENTER - SOUTH CAMPUS
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Owner & Operator Information
Business Entity
COMPLETE CARE AT FOX HILL LLC
Ownership Structure
- PC GEN CT OPCO HOLDCO LLC Direct: 100%
- PC GEN CT OPCO TOPCO LLC Indirect
- PC GEN CT TOPCO LLC Indirect
- SMS 2021 TRUST Indirect
Management & Direction
- DONNA CARY ADP OF THE SNF
- DES CAPITAL LLC ADP OF THE SNF
- FOX HILL PROPCO LLC ADP OF THE SNF
- JAMES GALLAGHER ADP OF THE SNF
- JAMES GALLAGHER OPERATIONAL/MANAGERIAL CONTROL
- JEFF HILLIARD ADP OF THE SNF
- JEFF HILLIARD OPERATIONAL/MANAGERIAL CONTROL
- ROBERT HOCH ADP OF THE SNF
- ROBERT HOCH OPERATIONAL/MANAGERIAL CONTROL
- JRK INVESTMENTS LLC ADP OF THE SNF
- JACOB KLUGMAN ADP OF THE SNF
- KRISTIN LAGANA ADP OF THE SNF
- KRISTIN LAGANA OPERATIONAL/MANAGERIAL CONTROL
- PC GEN CT TOPCO LLC ADP OF THE SNF
- PEACE CAPITAL HOLDINGS LLC (DE) ADP OF THE SNF
- SMS 2021 TRUST ADP OF THE SNF
- SHALOM STEIN TRUSTEE OF THE SNF
- SHALOM STEIN CORPORATE OFFICER
- SHALOM STEIN MANAGING CONTROL - GOVERNING BODY
- DANIEL STERNBUCH ADP OF THE SNF
- MARNIE TETREAULT ADP OF THE SNF
- MARNIE TETREAULT OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| St Joseph's Residence | N/A | 5 |
| Loomis Lakeside at Reeds Landing | N/A | 5 |
| Southington Care Center | N/A | 5 |
| Agawam East Rehab and Nursing | N/A | 5 |
| Mary's Meadow at Providence Place | N/A | 5 |
| Vantage at Hampden LLC | N/A | 3 |
| Hampden Post Acute | N/A | 3 |
| Maple View Health and Rehabilitation Center | N/A | 5 |
| 60 West | N/A | 5 |
| Overlook Masonic Health Center | N/A | 5 |
Related Analysis
Best Nursing Homes in VERNON, CT
Compare Complete Care at Fox Hill to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Complete Care at Fox Hill directly at 8608750771. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.