About Saint Mary Home
Saint Mary Home, located in WEST HARTFORD, CT, is a non-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Saint Mary Home
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.79 hrs
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the TRINITY HEALTH network. This chain operates 19 facilities.
Chain Performance Overview
For AI Users, Agents, and Developers
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Saint Mary Home provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 4 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 64 | Nov 12, 2024 |
| Weighted Average | 67 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 20.2% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 11.1% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.1% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.7% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 17.9% |
| Percentage of long-stay residents who lose too much weight (QM404) | 3.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.7% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.6% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 4.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 98.5% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.1% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 17.8% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 10.7% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 99.4% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 2.7% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 26.1% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 11.4% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 5 complaints
- 2025: 1 complaint
- 2026: 2 complaints
- Total: 8 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jan 29, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Nov 26, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Oct 16, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 16, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Sep 09, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Jul 12, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Mar 15, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Jun 21, 2026 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
Nearby Hospitals
BAYSTATE NOBLE HOSPITAL
WESTFIELD, MA
THE HOSPITAL OF CENTRAL CONNECTICUT
NEW BRITAIN, CT
BAYSTATE MEDICAL CENTER
SPRINGFIELD, MA
ST FRANCIS HOSPITAL & MEDICAL CENTER
HARTFORD, CT
MERCY MEDICAL CTR
SPRINGFIELD, MA
WATERBURY HOSPITAL
WATERBURY, CT
BRISTOL HOSPITAL
BRISTOL, CT
CHARLOTTE HUNGERFORD HOSPITAL
TORRINGTON, CT
SAINT MARY'S HOSPITAL
WATERBURY, CT
JOHN DEMPSEY HOSPITAL OF THE UNIVERSITY OF CONNECT
FARMINGTON, CT
JOHNSON MEMORIAL HOSPITAL
STAFFORD SPRINGS, CT
MIDDLESEX HOSPITAL
MIDDLETOWN, CT
HARTFORD HOSPITAL
HARTFORD, CT
MANCHESTER MEMORIAL HOSPITAL
MANCHESTER, CT
MIDSTATE MEDICAL CENTER
MERIDEN, CT
MASONICARE HEALTH CENTER
WALLINGFORD, CT
HEBREW HOME AND HOSPITAL
WEST HARTFORD, CT
CONNECTICUT CHILDRENS MEDICAL CENTER
HARTFORD, CT
CONNECTICUT VALLEY HOSP
MIDDLETOWN, CT
ALBERT J SOLNIT CHILDREN'S CENTER - SOUTH CAMPUS
MIDDLETOWN, CT
Owner & Operator Information
Business Entity
SAINT MARY HOME INCORPORATED
Ownership Structure
- MERCY COMMUNITY HEALTH INC. Direct: 100%
- TRINITY CONTINUING CARE SERVICES Indirect
Management & Direction
- MARCUS BOWENS CORPORATE OFFICER
- RACHAEL DEMAIDA W-2 MANAGING EMPLOYEE
- JANICE HAMILTON-CRAWFORD CORPORATE DIRECTOR
- JANICE HAMILTON-CRAWFORD CORPORATE OFFICER
- PATRICK JOHNSON CORPORATE DIRECTOR
- ANN KANE CORPORATE DIRECTOR
- PAMELA LATOVICK W-2 MANAGING EMPLOYEE
- PAMELA LATOVICK CORPORATE DIRECTOR
- PATRICIA MCKEON CORPORATE DIRECTOR
- PETER MURPHY CORPORATE DIRECTOR
- SHYAMALA RAMAN CORPORATE DIRECTOR
- GAGANDEEP SINGH CORPORATE DIRECTOR
- MARK WALKER CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| St Joseph's Residence | N/A | 5 |
| Loomis Lakeside at Reeds Landing | N/A | 5 |
| Southington Care Center | N/A | 5 |
| Agawam East Rehab and Nursing | N/A | 5 |
| Maple View Health and Rehabilitation Center | N/A | 5 |
| Vantage at Hampden LLC | N/A | 3 |
| 60 West | N/A | 5 |
| Livewell Connecticut | N/A | 5 |
| Suffield House Rehabilitation and Healthcare Cente | N/A | 5 |
| Chestelm Health and Rehabilitation Center | N/A | 5 |
Related Analysis
Best Nursing Homes in WEST HARTFORD, CT
Compare Saint Mary Home to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Saint Mary Home directly at 8605708200. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.