Montowese Center For Health and Rehabilitation

NORTH HAVEN, CT • CMS Certification: 075017

  • Date Updated: May 01, 2026
  • Overall Rating: 2 Stars
  • Address: 163 QUINNIPIAC AVENUE, NORTH HAVEN CT 06473
  • Phone: 2036243303

About Montowese Center For Health and Rehabilitation

Montowese Center For Health And Rehabilitation, located in NORTH HAVEN, CT, is a for-profit organization that accepts Medicare and Medicaid.

Why Families Choose Montowese Center For Health and Rehabilitation

  • More Nursing Time: Staff spends 3.89 hours per resident daily (National Avg: 3.87).

Key Performance Indicators

  • CMS Overall Rating 2 Stars
  • Nursing Hours 3.89 hrs
  • Safety Record Clean

Chain Affiliations & Network

This facility is part of the NATIONAL HEALTH CARE ASSOCIATES network. This chain operates 43 facilities.

Chain Performance Overview

Inspection
2.8
Staffing
3.0
Quality
4.3

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Nursing Staff Analysis

Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).

Above Average Staffing

Montowese Center For Health and Rehabilitation provides more care hours than the state average and more than the national average.

Registered Nurses (RN)

0.52 hrs/day
State: 0.69 US: 0.68
Case Mix Adj: 0.69
Quality Adj: 0.50

Licensed Practical Nurses

1.77 hrs/day
State: 1.53 US: 1.54
Case Mix Adj: 0.87
Quality Adj: 1.23

Certified Assistants

2.12 hrs/day
State: 2.27 US: 2.33
Case Mix Adj: 2.37
Quality Adj: 2.07

CMS Quality Ratings

Category Rating Stars
Overall Rating 2
Health Inspection 1
Quality Measures 5
Staffing 3

Health Inspection History

Inspection Cycle Score Date
Cycle 1 (Most Recent) 88 Oct 24, 2024
Weighted Average 153 Combined Score
Lower scores are better. Scores are based on health inspections and complaint investigations.

Detailed Quality Measures

Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.

Medicare claims-based measures

Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.

Measure Rate
Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) 27.0%
Percentage of short-stay residents who had an outpatient emergency depar... (QM522) 8.0%
Number of hospitalizations per 1000 long-stay resident days (QM551) 3.2%
Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) 0.7%

MDS-based measures

Resident assessment data; often used for long-stay care quality.

Measure Rate
Percentage of long-stay residents whose need for help with daily activit... (QM401) 13.6%
Percentage of long-stay residents who lose too much weight (QM404) 3.9%
Percentage of long-stay residents with a catheter inserted and left in t... (QM406) 0.6%
Percentage of long-stay residents with a urinary tract infection (QM407) 0.3%
Percentage of long-stay residents who have depressive symptoms (QM408) 11.7%
Percentage of long-stay residents who were physically restrained (QM409) 0.0%
Percentage of long-stay residents experiencing one or more falls with ma... (QM410) 1.7%
Percentage of long-stay residents assessed and appropriately given the p... (QM415) 82.9%
Percentage of short-stay residents assessed and appropriately given the... (QM430) 66.7%
Percentage of short-stay residents who newly received an antipsychotic m... (QM434) 1.1%
Percentage of long-stay residents whose ability to walk independently wo... (QM451) 16.5%
Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) 15.2%
Percentage of long-stay residents assessed and appropriately given the s... (QM454) 86.7%
Percentage of short-stay residents who were assessed and appropriately g... (QM472) 71.0%
Percentage of long-stay residents with pressure ulcers (QM479) 6.9%
Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) 30.7%
Percentage of long-stay residents who received an antipsychotic medicati... (QM481) 8.6%

Complaints & Deficiencies

Complaint History by Year

This chart shows the number of complaints filed each year.

Summary:

  • 2023: 8 complaints
  • 2024: 31 complaints
  • 2025: 4 complaints
  • 2026: 1 complaint
  • Total: 44 complaints on record

Recent Complaints (Since Jan 2023)

Date Description
Jun 12, 2025 Ensure services provided by the nursing facility meet professional standards of quality.
May 09, 2025 Ensure services provided by the nursing facility meet professional standards of quality.
Jan 21, 2025 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jan 14, 2025 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 05, 2024 Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Dec 05, 2024 Provide and implement an infection prevention and control program.
Nov 11, 2024 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 11, 2024 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Aug 09, 2024 Provide safe, appropriate pain management for a resident who requires such services.
Aug 08, 2024 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 06, 2024 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 03, 2024 Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Jul 03, 2024 Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jul 03, 2024 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 03, 2024 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 03, 2024 Provide enough food/fluids to maintain a resident's health.
Jul 03, 2024 Keep complete, dated laboratory records in the resident's record.
Jul 03, 2024 Provide timely, quality laboratory services/tests to meet the needs of residents.
Jul 03, 2024 Ensure that residents are free from significant medication errors.
Jul 03, 2024 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jul 03, 2024 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jul 03, 2024 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 03, 2024 Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Jul 03, 2024 Allow residents to self-administer drugs if determined clinically appropriate.
Jul 03, 2024 Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jul 03, 2024 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 03, 2024 Respond appropriately to all alleged violations.
Jul 03, 2024 Prepare residents for a safe transfer or discharge from the nursing home.
Jul 03, 2024 Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Jul 03, 2024 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
May 04, 2024 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
May 04, 2024 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
May 04, 2024 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 04, 2024 Respond appropriately to all alleged violations.
May 04, 2024 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 30, 2023 Ensure that residents are free from significant medication errors.
Dec 30, 2023 Ensure services provided by the nursing facility meet professional standards of quality.
Dec 09, 2023 Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Dec 09, 2023 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Nov 10, 2023 Ensure services provided by the nursing facility meet professional standards of quality.
Jul 10, 2023 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 10, 2023 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
May 19, 2023 Ensure that residents are free from significant medication errors.
Jun 21, 2026 Ensure services provided by the nursing facility meet professional standards of quality.
Note: Table shows only complaints filed since Jan 1, 2023. See chart for historical trends.

Owner & Operator Information

Associated Doctors

No associated doctor information available.

Related Analysis

Best Nursing Homes in NORTH HAVEN, CT

Compare Montowese Center For Health and Rehabilitation to the top-rated facilities in the area.

Ownership Details

Complete list of registered owners, including direct and indirect ownership.

Noted Deficiencies

Detailed history of deficiencies with descriptions and correction dates.

Nursing Hours Analysis

Detailed breakdown of staffing hours per resident by role.

Frequently Asked Questions

Montowese Center For Health and Rehabilitation has a 2-star CMS overall rating out of 5, which indicates care quality that may need improvement. The nursing staff spends 3.89 hours per resident daily, compared to the national average of 3.87 hours.

Montowese Center For Health and Rehabilitation is certified to accept Medicare and Medicaid and provides comprehensive nursing home services including:
  • Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
  • Long-term Residential Care: Assistance with daily living activities for extended stays
  • Short-term Rehabilitation: Recovery services after hospital stays or surgeries
  • Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
The facility has 120 certified beds.

Montowese Center For Health and Rehabilitation accepts Medicare and Medicaid, which helps cover costs for eligible residents. Specific pricing varies based on:
  • Level of care needed (skilled nursing vs. long-term care)
  • Room type (private vs. semi-private)
  • Insurance coverage (Medicare, Medicaid, private insurance)
  • Length of stay and specific services required

For current rates and to discuss payment options, contact Montowese Center For Health and Rehabilitation directly at 2036243303. Their admissions team can help determine coverage and out-of-pocket expenses.

When visiting Montowese Center For Health and Rehabilitation, pay attention to these important factors:

Environment & Cleanliness

  • Overall cleanliness and odors
  • Resident room conditions
  • Common area maintenance
  • Safety features and accessibility

Staff & Care Quality

  • Staff-to-resident ratios
  • How staff interact with residents
  • Response time to resident needs
  • Staff knowledge and professionalism

Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.

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