About Laguna Hills Health and Rehabilitation Center
Laguna Hills Health And Rehabilitation Center, located in LAGUNA HILLS, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Laguna Hills Health and Rehabilitation Center
- More Nursing Time: Staff spends 4.19 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 4.19 hrs
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the CAMBRIDGE HEALTHCARE SERVICES network. This chain operates 32 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Laguna Hills Health and Rehabilitation Center provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 4 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 136 | Aug 25, 2025 |
| Weighted Average | 168 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 22.5% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 15.5% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 3.1% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.4% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 2.1% |
| Percentage of long-stay residents who lose too much weight (QM404) | 1.7% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.7% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 1.5% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 5.1% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 99.8% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 99.8% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.7% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 2.5% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 17.5% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 95.8% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 15.3% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 9.7% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 21 complaints
- 2024: 22 complaints
- 2025: 14 complaints
- 2026: 3 complaints
- Total: 60 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 22, 2026 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. |
| Feb 25, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Feb 25, 2026 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Oct 11, 2025 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| Oct 11, 2025 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. |
| Oct 11, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Sep 25, 2025 | Respond appropriately to all alleged violations. |
| Sep 25, 2025 | Provide and implement an infection prevention and control program. |
| Sep 25, 2025 | Implement a program that monitors antibiotic use. |
| Aug 14, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jul 04, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jul 04, 2025 | Provide safe, appropriate pain management for a resident who requires such services. |
| Jul 04, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Feb 23, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Feb 03, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Feb 03, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Feb 03, 2025 | Reasonably accommodate the needs and preferences of each resident. |
| Oct 28, 2024 | Provide and implement an infection prevention and control program. |
| Sep 26, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Sep 20, 2024 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| Sep 20, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Sep 20, 2024 | Ensure each resident?s drug regimen must be free from unnecessary drugs. |
| Sep 19, 2024 | Provide and implement an infection prevention and control program. |
| Sep 19, 2024 | Ensure each resident?s drug regimen must be free from unnecessary drugs. |
| Sep 19, 2024 | Provide safe, appropriate pain management for a resident who requires such services. |
| Sep 19, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 19, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Sep 19, 2024 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| Sep 19, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Sep 19, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Sep 19, 2024 | Provide activities to meet all resident's needs. |
| Sep 19, 2024 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. |
| Jul 02, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jul 02, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| May 10, 2024 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. |
| May 10, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Feb 29, 2024 | Provide and implement an infection prevention and control program. |
| Feb 15, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jan 10, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Nov 17, 2023 | Reasonably accommodate the needs and preferences of each resident. |
| Nov 17, 2023 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
| Oct 05, 2023 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. |
| Oct 05, 2023 | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| Sep 20, 2023 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Sep 20, 2023 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| Sep 13, 2023 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Sep 13, 2023 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. |
| Sep 13, 2023 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| Sep 01, 2023 | Provide and implement an infection prevention and control program. |
| Sep 01, 2023 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Sep 01, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Aug 21, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Aug 21, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Aug 21, 2023 | Provide safe and appropriate respiratory care for a resident when needed. |
| Aug 21, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 21, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jun 26, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| May 31, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| May 31, 2023 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| May 31, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
Nearby Hospitals
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COASTAL COMMUNITIES HOSPITAL
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HUNTINGTON BEACH HOSPITAL
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CHAPMAN GLOBAL MEDICAL CENTER
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GARDEN GROVE HOSPITAL & MEDICAL CENTER
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ORANGE COUNTY GLOBAL MEDICAL CENTER
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UCI HEALTH - FOUNTAIN VALLEY
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WEST ANAHEIM MEDICAL CENTER
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ANAHEIM GLOBAL MEDICAL CENTER
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LA PALMA INTERCOMMUNITY HOSPITAL
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PARKVIEW COMMUNITY HOSPITAL MEDICAL CENTER
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FOOTHILL REGIONAL MEDICAL CENTER
TUSTIN, CA
CORONA REGIONAL MEDICAL CENTER
CORONA, CA
PROVIDENCE ST. JUDE MEDICAL CENTER
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VA LONG BEACH HEALTHCARE SYSTEM
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MEMORIALCARE SADDLEBACK MEDICAL CENTER
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PIH HEALTH HOSPITAL-WHITTIER
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UCI HEALTH-ORANGE
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Owner & Operator Information
Business Entity
AG LAGUNA HILLS LLC
Ownership Structure
- AG FACILITIES OPERATIONS LLC Direct: 100%
- IRA E SMEDRA LIVING TRUST Indirect
- WIN WIN ENTERPRISES LLC Indirect
Management & Direction
- 24452 HEALTH CENTER LLC ADP OF THE SNF
- JOCELYN ABUY OPERATIONAL/MANAGERIAL CONTROL
- JULIE BUTENKO ADP OF THE SNF
- JULIE BUTENKO OPERATIONAL/MANAGERIAL CONTROL
- CAMBRIDGE HEALTHCARE SERVICES LLC ADP OF THE SNF
- CAMBRIDGE HEALTHCARE SERVICES LLC OPERATIONAL/MANAGERIAL CONTROL
- HEIDI CAPELA ADP OF THE SNF
- HEIDI CAPELA OPERATIONAL/MANAGERIAL CONTROL
- KYLE DALTON MANAGING CONTROL - GOVERNING BODY
- KYLE DALTON ADP OF THE SNF
- KYLE DALTON OPERATIONAL/MANAGERIAL CONTROL
- LANCE HASSELL OPERATIONAL/MANAGERIAL CONTROL
- LANCE HASSELL ADP OF THE SNF
- KRISTINA KUIZON OPERATIONAL/MANAGERIAL CONTROL
- KRISTINA KUIZON ADP OF THE SNF
- KRISTINA KUIZON MANAGING CONTROL - GOVERNING BODY
- LINDA LUTZ OPERATIONAL/MANAGERIAL CONTROL
- LINDA LUTZ ADP OF THE SNF
- PAULINA SALAZAR OPERATIONAL/MANAGERIAL CONTROL
- PAULINA SALAZAR ADP OF THE SNF
- IRA SMEDRA OPERATIONAL/MANAGERIAL CONTROL
- IRA SMEDRA ADP OF THE SNF
- IRA SMEDRA CORPORATE OFFICER
- WIN WIN ENTERPRISES LLC ADP OF THE SNF
- JACOB WINTNER OPERATIONAL/MANAGERIAL CONTROL
- JACOB WINTNER CORPORATE OFFICER
- JACOB WINTNER ADP OF THE SNF
- SHAHAB ZAHED OPERATIONAL/MANAGERIAL CONTROL
- SHAHAB ZAHED ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Sun Mar Nursing Center | N/A | 5 |
| Presbyterian Intercomm Hosp Dp/snf | N/A | 5 |
| Victoria Healthcare and Rehabilitation Center | N/A | 5 |
| West Anaheim Medical Center D/p Snf | N/A | 5 |
| Alta Vista Healthcare and Wellness Centre | N/A | 4 |
| Brookfield Healthcare Center | N/A | 5 |
| Villa Health Care Center | N/A | 5 |
| Mission Care Center | N/A | 5 |
| Orchards Skilled Nursing | N/A | 5 |
| Valencia Gardens Health Care Center | N/A | 5 |
Related Analysis
Best Nursing Homes in LAGUNA HILLS, CA
Compare Laguna Hills Health and Rehabilitation Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Laguna Hills Health and Rehabilitation Center directly at 9498378000. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.