About West Shore Post Acute
West Shore Post Acute, located in ALAMEDA, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose West Shore Post Acute
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.80 hrs
- Safety Record Clean
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
West Shore Post Acute provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 3 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 156 | May 02, 2025 |
| Weighted Average | 164 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 25.0% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 14.8% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.1% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.4% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 11.0% |
| Percentage of long-stay residents who lose too much weight (QM404) | 9.4% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.2% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 2.2% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 2.9% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 95.5% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 86.7% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 14.0% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 5.7% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 98.2% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 76.7% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 4.4% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 10.4% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 2 complaints
- 2024: 8 complaints
- 2025: 7 complaints
- Total: 17 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| May 19, 2025 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| May 19, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| May 19, 2025 | Ensure each resident receives an accurate assessment. |
| May 19, 2025 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. |
| May 05, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Apr 23, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Mar 10, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 31, 2024 | Give residents a notice of rights, rules, services and charges. |
| Oct 31, 2024 | Notify the resident or the resident?s representative in writing how long the nursing home will hold the resident?s bed in cases of transfer to a hospital or therapeutic leave. |
| Sep 26, 2024 | Assist a resident in gaining access to vision and hearing services. |
| Sep 26, 2024 | Prepare residents for a safe transfer or discharge from the nursing home. |
| Sep 26, 2024 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Sep 09, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Sep 09, 2024 | Provide and implement an infection prevention and control program. |
| Jun 01, 2024 | Provide and implement an infection prevention and control program. |
| Oct 03, 2023 | Respond appropriately to all alleged violations. |
| Aug 28, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
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Owner & Operator Information
Business Entity
G & R ALAMEDA HEALTHCARE SERVICES, LLC
Ownership Structure
- GRACE MERCADO Direct: 95%
- RUPERTO OUANO Direct: 5%
Management & Direction
- GRACE MERCADO CORPORATE OFFICER
- GRACE MERCADO OPERATIONAL/MANAGERIAL CONTROL
- SAINT CABRINI HEALTHCARE SERVICES LLC OPERATIONAL/MANAGERIAL CONTROL
- YOLANDA SAMBILE CORPORATE OFFICER
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Morton Bakar Center | N/A | 5 |
| Hayes Convalescent Hospital | N/A | 5 |
| Zuckerberg San Francisco General Hosp and Trauma Snf | N/A | 5 |
| California Pacific Medical Ctr- Davies Campus Hosp | N/A | 5 |
| Washington Center | N/A | 5 |
| Lawton Skilled Nursing and Rehabilitation Center | N/A | 5 |
| Bellaken Skilled Nursing Center | N/A | 5 |
| St Anthony Care Center | N/A | 5 |
| Excell Health Care Center | N/A | 5 |
| Marina Garden Nursing Center | N/A | 5 |
Related Analysis
Best Nursing Homes in ALAMEDA, CA
Compare West Shore Post Acute to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact West Shore Post Acute directly at 5105215765. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.