About Woods Health Services
Woods Health Services, located in LA VERNE, CA, is a non-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Woods Health Services
- More Nursing Time: Staff spends 4.83 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 3 Stars
- Nursing Hours 4.83 hrs
- Safety Record Clean
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Woods Health Services provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 3 |
|
| Health Inspection | 2 |
|
| Quality Measures | 5 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 124 | Apr 04, 2025 |
| Weighted Average | 135 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 20.4% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 3.9% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 22.8% |
| Percentage of long-stay residents who lose too much weight (QM404) | 5.5% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.7% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 2.7% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 99.6% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 15.5% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 5.1% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 94.7% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.4% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 21.3% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 7.1% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 2 complaints
- 2024: 6 complaints
- 2025: 8 complaints
- 2026: 4 complaints
- Total: 20 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 17, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Mar 05, 2026 | Observe each nurse aide's job performance and give regular training. |
| Jan 14, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jan 14, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 12, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jul 17, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jun 05, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| May 22, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| May 22, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Feb 18, 2025 | Provide and implement an infection prevention and control program. |
| Jan 23, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jan 22, 2025 | Provide and implement an infection prevention and control program. |
| Sep 26, 2024 | Provide and implement an infection prevention and control program. |
| Sep 26, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Sep 25, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Aug 23, 2024 | Provide and implement an infection prevention and control program. |
| Mar 26, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jan 04, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 13, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Aug 04, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
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Owner & Operator Information
Business Entity
BRETHREN HILLCREST HOMES
Ownership Structure
Management & Direction
- THOMAS ALLISON CORPORATE DIRECTOR
- JON BLICKENSTAFF CORPORATE DIRECTOR
- BRETHREN HILLCREST HOMES OPERATIONAL/MANAGERIAL CONTROL
- JOEL BROUWER CORPORATE OFFICER
- JACQUELINE DOUD CORPORATE DIRECTOR
- KATHLEEN DUNCAN CORPORATE DIRECTOR
- KATHLEEN GARVEY CORPORATE DIRECTOR
- DOROTHY HESS CORPORATE DIRECTOR
- ROBERT JOHNSTON CORPORATE DIRECTOR
- KEITH KASIN CORPORATE OFFICER
- DAN LANE CORPORATE DIRECTOR
- RUSS MATTESON CORPORATE DIRECTOR
- EDWARD MCMULLIN CORPORATE DIRECTOR
- CHRISTINE MEEK CORPORATE DIRECTOR
- MATTHEW NEELEY W-2 MANAGING EMPLOYEE
- MATTHEW NEELEY CORPORATE OFFICER
- DONNA REDMAN CORPORATE DIRECTOR
- LINDA SADDLEMIRE CORPORATE DIRECTOR
- BARBARA SMYTHE CORPORATE DIRECTOR
- DALE STANLEY CORPORATE DIRECTOR
- SUSAN TENORIO CORPORATE DIRECTOR
- TINA WANG CORPORATE DIRECTOR
- MICHAEL WELCH CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Mount San Antonio Gardens | N/A | 5 |
| Community Extended Care Hospital of Montclair | N/A | 5 |
| Riverside Heights Healthcare Center, LLC | N/A | 5 |
| Sun Mar Nursing Center | N/A | 5 |
| Beacon Healthcare Center | N/A | 5 |
| Heritage Park Nursing Center | N/A | 5 |
| Long Beach Post Acute | N/A | 5 |
| East Los Angeles Doctors Hosp | N/A | 5 |
| Ontario Healthcare Center | N/A | 5 |
| Presbyterian Intercomm Hosp Dp/snf | N/A | 5 |
Related Analysis
Best Nursing Homes in LA VERNE, CA
Compare Woods Health Services to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Woods Health Services directly at 9095934917. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.