About Crystal Cove Care Center
Crystal Cove Care Center, located in NEWPORT BEACH, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Crystal Cove Care Center
- High Quality Care: With a 4-star CMS rating, this facility demonstrates high standards.
- More Nursing Time: Staff spends 3.99 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 4 Stars
- Nursing Hours 3.99 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the PACS GROUP network. This chain operates 279 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Crystal Cove Care Center provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 4 |
|
| Health Inspection | 3 |
|
| Quality Measures | 5 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 64 | Feb 24, 2025 |
| Weighted Average | 88 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 25.0% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 12.6% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.9% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.6% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 9.6% |
| Percentage of long-stay residents who lose too much weight (QM404) | 0.0% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 2.8% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 99.8% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.4% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 7.4% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 14.4% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 98.4% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 0.9% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 6.4% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 7.0% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 8 complaints
- 2024: 2 complaints
- 2025: 22 complaints
- 2026: 2 complaints
- Total: 34 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 10, 2026 | Keep residents' personal and medical records private and confidential. |
| Jan 06, 2026 | Provide and implement an infection prevention and control program. |
| Oct 30, 2025 | Provide and implement an infection prevention and control program. |
| Oct 30, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Oct 30, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Oct 30, 2025 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| Aug 01, 2025 | Provide safe, appropriate pain management for a resident who requires such services. |
| Jun 30, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Jun 30, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Jun 30, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Mar 28, 2025 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Mar 14, 2025 | Keep residents' personal and medical records private and confidential. |
| Mar 14, 2025 | Notify the resident or the resident?s representative in writing how long the nursing home will hold the resident?s bed in cases of transfer to a hospital or therapeutic leave. |
| Mar 14, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Mar 14, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 14, 2025 | Provide safe and appropriate respiratory care for a resident when needed. |
| Mar 14, 2025 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Mar 14, 2025 | Observe each nurse aide's job performance and give regular training. |
| Mar 14, 2025 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Mar 14, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Mar 14, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Mar 14, 2025 | Provide and implement an infection prevention and control program. |
| Mar 14, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Mar 14, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Aug 08, 2024 | Provide routine and 24-hour emergency dental care for each resident. |
| Aug 08, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Dec 30, 2023 | Provide safe and appropriate respiratory care for a resident when needed. |
| Dec 29, 2023 | Ensure that residents are free from significant medication errors. |
| Dec 29, 2023 | Plan the resident's discharge to meet the resident's goals and needs. |
| Dec 29, 2023 | Provide safe, appropriate pain management for a resident who requires such services. |
| Dec 29, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 29, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Dec 29, 2023 | Provide timely, quality laboratory services/tests to meet the needs of residents. |
| Sep 20, 2023 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
Nearby Hospitals
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MEMORIAL HOSPITAL OF GARDENA
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UCI HEALTH - LOS ALAMITOS
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COASTAL COMMUNITIES HOSPITAL
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CENTINELA HOSPITAL MEDICAL CENTER
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UCI HEALTH-LAKEWOOD
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CHAPMAN GLOBAL MEDICAL CENTER
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MEMORIALCARE LONG BEACH MEDICAL CENTER
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ORANGE COUNTY GLOBAL MEDICAL CENTER
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UCI HEALTH - FOUNTAIN VALLEY
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ANAHEIM GLOBAL MEDICAL CENTER
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WEST ANAHEIM MEDICAL CENTER
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GARDEN GROVE HOSPITAL & MEDICAL CENTER
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KAISER FOUNDATION HOSPITAL - SOUTH BAY
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LA PALMA INTERCOMMUNITY HOSPITAL
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PROVIDENCE SAINT JOSEPH MEDICAL CTR
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CORONA REGIONAL MEDICAL CENTER
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Owner & Operator Information
Business Entity
NORWAY MAPLE HOLDINGS, LLC
Ownership Structure
Management & Direction
- FREDERICK APT CORPORATE OFFICER
- MARK HANCOCK CORPORATE OFFICER
- JOSHUA JERGENSEN CORPORATE OFFICER
- JOHN MITCHELL CORPORATE OFFICER
- JASON MURRAY CORPORATE OFFICER
- MATTHEW SISCO W-2 MANAGING EMPLOYEE
- SALINA WOLF CONTRACTED MANAGING EMPLOYEE
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Clear View Convalescent Center | N/A | 5 |
| Torrance Memorial Med Ctr Snf/dp | N/A | 5 |
| Sun Mar Nursing Center | N/A | 5 |
| Long Beach Post Acute | N/A | 5 |
| Presbyterian Intercomm Hosp Dp/snf | N/A | 5 |
| Atlantic Memorial Healthcare Center | N/A | 5 |
| Clear View Sanitarium | N/A | 5 |
| Victoria Healthcare and Rehabilitation Center | N/A | 5 |
| West Anaheim Medical Center D/p Snf | N/A | 5 |
| Lotus Care Center | N/A | 3 |
Related Analysis
Best Nursing Homes in NEWPORT BEACH, CA
Compare Crystal Cove Care Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Crystal Cove Care Center directly at 9495153930. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.