About Plymouth Village
Plymouth Village, located in REDLANDS, CA, is a non-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Plymouth Village
- High Quality Care: With a 5-star CMS rating, this facility demonstrates high standards.
- More Nursing Time: Staff spends 4.54 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 5 Stars
- Nursing Hours 4.54 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the HUMANGOOD network. This chain operates 17 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Plymouth Village provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 5 |
|
| Health Inspection | 4 |
|
| Quality Measures | 5 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 48 | Jun 19, 2025 |
| Weighted Average | 52 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 23.8% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 14.4% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 7.4% |
| Percentage of long-stay residents who lose too much weight (QM404) | 2.1% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 4.1% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 100.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 15.9% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 8.9% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 97.5% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 97.4% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 1.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 13.3% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 2.5% |
Complaints & Deficiencies
No Complaints on Record
This facility has no complaints filed in our database, which suggests good resident satisfaction and quality care.
Nearby Hospitals
HEMET GLOBAL MEDICAL CENTER
HEMET, CA
ST BERNARDINE MEDICAL CENTER
SAN BERNARDINO, CA
REDLANDS COMMUNITY HOSPITAL
REDLANDS, CA
RIVERSIDE COMMUNITY HOSPITAL
RIVERSIDE, CA
ARROWHEAD REGIONAL MEDICAL CENTER
COLTON, CA
LOMA LINDA VA MEDICAL CENTER
LOMA LINDA, CA
PARKVIEW COMMUNITY HOSPITAL MEDICAL CENTER
RIVERSIDE, CA
RIVERSIDE UNIVERSITY HEALTH SYSTEM-MEDICAL CENTER
MORENO VALLEY, CA
SAN GORGONIO MEMORIAL HOSPITAL
BANNING, CA
CORONA REGIONAL MEDICAL CENTER
CORONA, CA
LOMA LINDA UNIVERSITY CHILDREN'S HOSPITAL
LOMA LINDA, CA
COMMUNITY HOSPITAL OF SAN BERNARDINO
SAN BERNARDINO, CA
KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO
FONTANA, CA
LOMA LINDA UNIVERSITY MEDICAL CENTER
LOMA LINDA, CA
KAISER FOUNDATION HOSPITAL, RIVERSIDE
RIVERSIDE, CA
KAISER FOUNDATION HOSPITAL-MORENO VALLEY
MORENO VALLEY, CA
MOUNTAINS COMMUNITY HOSPITAL
LAKE ARROWHEAD, CA
BEAR VALLEY COMMUNITY HOSPITAL
BIG BEAR LAKE, CA
PACIFIC GROVE HOSPITAL
RIVERSIDE, CA
MENIFEE GLOBAL MEDICAL CENTER
SUN CITY, CA
Owner & Operator Information
Business Entity
HUMANGOOD NORCAL
Ownership Structure
- HUMANGOOD Indirect
- HUMANGOOD NORCAL Direct: 100%
Management & Direction
- BAKER TILLY US LLP ADP OF THE SNF
- JUDITH BAKER CORPORATE DIRECTOR
- WILLIAM BATTISON CORPORATE DIRECTOR
- HERMAN BROWN CORPORATE DIRECTOR
- JOANNE CHRISTOPHERSON CORPORATE DIRECTOR
- JOHN COCHRANE OPERATIONAL/MANAGERIAL CONTROL
- JOHN COCHRANE ADP OF THE SNF
- JOHN COCHRANE CORPORATE OFFICER
- VICTORIA DAVIS ADP OF THE SNF
- VICTORIA DAVIS OPERATIONAL/MANAGERIAL CONTROL
- BRETT DRAKE ADP OF THE SNF
- BRETT DRAKE OPERATIONAL/MANAGERIAL CONTROL
- IRENE FELLER CORPORATE DIRECTOR
- BETHANY GHASSEMI OPERATIONAL/MANAGERIAL CONTROL
- BETHANY GHASSEMI CORPORATE OFFICER
- ALAN GRIFFITH CORPORATE DIRECTOR
- MICHAEL HARRISON OPERATIONAL/MANAGERIAL CONTROL
- MICHAEL HARRISON ADP OF THE SNF
- MICHELLE HOLMES CORPORATE DIRECTOR
- HUMANGOOD ADP OF THE SNF
- HUMANGOOD NORCAL OPERATIONAL/MANAGERIAL CONTROL
- HUMANGOOD NORCAL ADP OF THE SNF
- HUMANGOOD SOCAL OPERATIONAL/MANAGERIAL CONTROL
- HUMANGOOD SOCAL ADP OF THE SNF
- ALBERT KELLEY CORPORATE DIRECTOR
- JESSICA LOPEZ OPERATIONAL/MANAGERIAL CONTROL
- ANDREW MCDONALD OPERATIONAL/MANAGERIAL CONTROL
- ANDREW MCDONALD CORPORATE OFFICER
- ANDREW MCDONALD ADP OF THE SNF
- MOHAMED NASSAR OPERATIONAL/MANAGERIAL CONTROL
- MOHAMED NASSAR CONTRACTED MANAGING EMPLOYEE
- MOHAMED NASSAR ADP OF THE SNF
- DANIEL OGUS OPERATIONAL/MANAGERIAL CONTROL
- DANIEL OGUS CORPORATE OFFICER
- SHARON ROTH CORPORATE DIRECTOR
- U.S. BANK ADP OF THE SNF
- GWEN VANGELISTO W-2 MANAGING EMPLOYEE
- WASHINGTON FEDERAL ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| University Post Acute | N/A | 5 |
| Hillcrest Nursing Home | N/A | 5 |
| Redlands Healthcare Center | N/A | 5 |
| Mountains Community Hosp Dp/snf | N/A | 4 |
| Riverside Heights Healthcare Center, LLC | N/A | 5 |
| Redlands Comm Hosp D/p Snf | N/A | 5 |
| Community Convalescent Center of San Bernardino | N/A | 5 |
| Grand Terrace Health Care Center | N/A | 5 |
| Shandin Hills Behavior Therapy Center | N/A | 5 |
| Cedar Mountain Post Acute | N/A | 4 |
Related Analysis
Best Nursing Homes in REDLANDS, CA
Compare Plymouth Village to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Plymouth Village directly at 9097931233. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.