About Pilgrim Place Health Services Center
Pilgrim Place Health Services Center, located in CLAREMONT, CA, is a non-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Pilgrim Place Health Services Center
- More Nursing Time: Staff spends 4.73 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 3 Stars
- Nursing Hours 4.73 hrs
- Safety Record Clean
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Pilgrim Place Health Services Center provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 3 |
|
| Health Inspection | 2 |
|
| Quality Measures | 5 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 112 | Dec 05, 2025 |
| Weighted Average | 107 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 26.4% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 4.6% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 5.6% |
| Percentage of long-stay residents who lose too much weight (QM404) | 14.1% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 10.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 4.3% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.1% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 89.2% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 3.4% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 16.5% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 95.8% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 67.1% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 2.1% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 33.5% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 17.6% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 1 complaint
- 2024: 4 complaints
- 2025: 4 complaints
- Total: 9 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Nov 26, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Nov 26, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Oct 02, 2025 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| Jul 24, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Dec 10, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Dec 09, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Sep 09, 2024 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. |
| Jul 26, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Sep 22, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
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Owner & Operator Information
Business Entity
PILGRIM PLACE IN CLAREMONT
Ownership Structure
- PILGRIM PLACE IN CLAREMONT Direct: 100%
Management & Direction
- KRIS BLAY CORPORATE DIRECTOR
- RONALD BOLDING W-2 MANAGING EMPLOYEE
- RONALD BOLDING CORPORATE OFFICER
- JIM BUTLER CORPORATE OFFICER
- MAISIE DAWES CORPORATE DIRECTOR
- STEVE DUNCAN CORPORATE OFFICER
- JILL DWYRE CORPORATE DIRECTOR
- JOHN GRIESINGER CORPORATE OFFICER
- KAY HELD CORPORATE DIRECTOR
- DARLENE MCPHERSON-VENTURA CORPORATE DIRECTOR
- AUDREY MORABITO W-2 MANAGING EMPLOYEE
- AUDREY MORABITO CORPORATE OFFICER
- RICHARD RODAS W-2 MANAGING EMPLOYEE
- DIANE SHAPIRO CORPORATE DIRECTOR
- ELAINE WALKER CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Hillcrest Nursing Home | N/A | 5 |
| Mount San Antonio Gardens | N/A | 5 |
| Community Extended Care Hospital of Montclair | N/A | 5 |
| Riverside Heights Healthcare Center, LLC | N/A | 5 |
| Sun Mar Nursing Center | N/A | 5 |
| Beacon Healthcare Center | N/A | 5 |
| Heritage Park Nursing Center | N/A | 5 |
| Presbyterian Intercomm Hosp Dp/snf | N/A | 5 |
| Ontario Healthcare Center | N/A | 5 |
| Trellis Chino | N/A | 5 |
Related Analysis
Best Nursing Homes in CLAREMONT, CA
Compare Pilgrim Place Health Services Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Pilgrim Place Health Services Center directly at 9093995500. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.