About Willow Pass Healthcare Center
Willow Pass Healthcare Center, located in CONCORD, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Willow Pass Healthcare Center
- More Nursing Time: Staff spends 3.90 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 3 Stars
- Nursing Hours 3.90 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the PRATAP PODDATOORI network. This chain operates 6 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Willow Pass Healthcare Center provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 3 |
|
| Health Inspection | 2 |
|
| Quality Measures | 5 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 132 | Oct 14, 2022 |
| Weighted Average | 137 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | N/A |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | N/A |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 4.8% |
| Percentage of long-stay residents who lose too much weight (QM404) | 0.9% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.7% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.4% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.2% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 98.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.6% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 9.5% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 7.2% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 98.6% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 97.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.2% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 22.3% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 1.4% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 2 complaints
- 2024: 5 complaints
- 2025: 1 complaint
- 2026: 5 complaints
- Total: 13 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 14, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Apr 14, 2026 | Respond appropriately to all alleged violations. |
| Apr 13, 2026 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Apr 13, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Apr 13, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Dec 29, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Aug 09, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| May 30, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Apr 30, 2024 | Provide a bathroom in or located near each resident?s room. |
| Apr 30, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Mar 15, 2024 | Keep residents' personal and medical records private and confidential. |
| Sep 28, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jul 14, 2023 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
Nearby Hospitals
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SONOMA VALLEY HOSPITAL
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KAISER FOUNDATION HOSPITAL AND REHAB CENTER
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SUTTER DELTA MEDICAL CENTER
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UCSF HEALTH SAINT FRANCIS HOSPITAL
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Owner & Operator Information
Business Entity
WILLOW PASS HEALTH CARE CENTER INC
Ownership Structure
- PRATAP PODDATOORI Direct: 100%
Management & Direction
- MA JENNIFER ACOSTA ADP OF THE SNF
- MA JENNIFER ACOSTA OPERATIONAL/MANAGERIAL CONTROL
- NORMA ANDRES OPERATIONAL/MANAGERIAL CONTROL
- NORMA ANDRES ADP OF THE SNF
- JOY ANTONIO OPERATIONAL/MANAGERIAL CONTROL
- JOY ANTONIO ADP OF THE SNF
- GURPREET DHUGGA OPERATIONAL/MANAGERIAL CONTROL
- GURPREET DHUGGA ADP OF THE SNF
- JUAN DOMINGUEZ ADP OF THE SNF
- JUAN DOMINGUEZ OPERATIONAL/MANAGERIAL CONTROL
- BINOY EPHREM ADP OF THE SNF
- BINOY EPHREM OPERATIONAL/MANAGERIAL CONTROL
- DAKSHINA GAUTAM OPERATIONAL/MANAGERIAL CONTROL
- DAKSHINA GAUTAM ADP OF THE SNF
- PATRICIA GRIFFEN OPERATIONAL/MANAGERIAL CONTROL
- PATRICIA GRIFFEN ADP OF THE SNF
- SYLVIA GUERRERO OPERATIONAL/MANAGERIAL CONTROL
- SYLVIA GUERRERO ADP OF THE SNF
- CASSI HUDSON ADP OF THE SNF
- CASSI HUDSON OPERATIONAL/MANAGERIAL CONTROL
- HYCARE INC ADP OF THE SNF
- HYCARE INC OPERATIONAL/MANAGERIAL CONTROL
- BREYANA MCCLENDON ADP OF THE SNF
- BREYANA MCCLENDON OPERATIONAL/MANAGERIAL CONTROL
- TERRANCE MCGREGOR ADP OF THE SNF
- TERRANCE MCGREGOR OPERATIONAL/MANAGERIAL CONTROL
- HILDA PADANIA OPERATIONAL/MANAGERIAL CONTROL
- HILDA PADANIA ADP OF THE SNF
- SAMIR PATEL OPERATIONAL/MANAGERIAL CONTROL
- SAMIR PATEL ADP OF THE SNF
- PRATAP PODDATOORI OPERATIONAL/MANAGERIAL CONTROL
- PRATAP PODDATOORI ADP OF THE SNF
- PRATAP PODDATOORI CORPORATE OFFICER
- SHALENA WESSER-SINGH ADP OF THE SNF
- SHALENA WESSER-SINGH OPERATIONAL/MANAGERIAL CONTROL
- JENNIFER WONG ADP OF THE SNF
- JENNIFER WONG OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Morton Bakar Center | N/A | 5 |
| Hayes Convalescent Hospital | N/A | 5 |
| Zuckerberg San Francisco General Hosp and Trauma Snf | N/A | 5 |
| California Pacific Medical Ctr- Davies Campus Hosp | N/A | 5 |
| Washington Center | N/A | 5 |
| Bellaken Skilled Nursing Center | N/A | 5 |
| Pleasanton Nursing and Rehabilitation Center | N/A | 5 |
| Excell Health Care Center | N/A | 5 |
| Marina Garden Nursing Center | N/A | 5 |
| St Anthony Care Center | N/A | 5 |
Related Analysis
Best Nursing Homes in CONCORD, CA
Compare Willow Pass Healthcare Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Willow Pass Healthcare Center directly at 9256899222. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.