About Arizona State Veteran Home-Phx
Arizona State Veteran Home-phx, located in PHOENIX, AZ, is a government owned organization that accepts Medicare and Medicaid.
Why Families Choose Arizona State Veteran Home-Phx
- More Nursing Time: Staff spends 5.60 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 5.60 hrs
- Safety Record Issues
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Arizona State Veteran Home-Phx provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 4 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 44 | May 30, 2025 |
| Weighted Average | 76 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | N/A |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | N/A |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.4% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.7% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 21.9% |
| Percentage of long-stay residents who lose too much weight (QM404) | 3.8% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.3% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 8.3% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 7.7% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.2% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 83.4% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 70.6% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 6.5% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 17.8% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 16.0% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 91.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 60.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 6.7% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 20.1% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 10.6% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 3 complaints
- 2024: 11 complaints
- 2025: 10 complaints
- Total: 24 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Dec 15, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| May 23, 2025 | Respond appropriately to all alleged violations. |
| May 23, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Apr 30, 2025 | Respond appropriately to all alleged violations. |
| Apr 30, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 21, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 21, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Apr 15, 2025 | Ensure that residents are free from significant medication errors. |
| Mar 05, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Feb 03, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Nov 15, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jul 25, 2024 | Respond appropriately to all alleged violations. |
| Jul 25, 2024 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| Jul 25, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jul 25, 2024 | Plan the resident's discharge to meet the resident's goals and needs. |
| Jul 15, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 12, 2024 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| Apr 12, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Mar 01, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Feb 25, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Feb 02, 2024 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Dec 18, 2023 | Provide and implement an infection prevention and control program. |
| Sep 20, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Aug 31, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. |
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Owner & Operator Information
Business Entity
STATE OF ARIZONA/STATE DEPT OF FINANCE
Ownership Structure
Management & Direction
- JUSTINA GARCIA NOT APPLICABLE
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Freedom Plaza Care Center | N/A | 5 |
| Vi at Grayhawk, A Vi and Plaza Companies Community | N/A | 5 |
| Acacia Health Center | N/A | 5 |
| Surprise Health and Rehabilitation Center | N/A | 5 |
| Wellsprings of Gilbert | N/A | 5 |
| Estrella Health and Rehabilitation Center | N/A | 5 |
| Fountain Hills Post Acute | N/A | 5 |
| The Center at Val Vista, LLC | N/A | 5 |
| Shea Post Acute Rehabilitation Center | N/A | 5 |
| North Mountain Medical and Rehabilitation Center | N/A | 5 |
Related Analysis
Best Nursing Homes in PHOENIX, AZ
Compare Arizona State Veteran Home-Phx to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Arizona State Veteran Home-Phx directly at 6022481550. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.