About Providence Place at Glencroft
Providence Place At Glencroft, located in GLENDALE, AZ, is a non-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Providence Place at Glencroft
- More Nursing Time: Staff spends 4.52 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 3 Stars
- Nursing Hours 4.52 hrs
- Safety Record Issues
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Providence Place at Glencroft provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 3 |
|
| Health Inspection | 2 |
|
| Quality Measures | 5 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 24 | May 09, 2025 |
| Weighted Average | 33 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 20.0% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 9.7% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 15.9% |
| Percentage of long-stay residents who lose too much weight (QM404) | 2.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.2% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 3.2% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 1.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.2% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 98.3% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 92.9% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.1% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 25.4% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 17.9% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 96.5% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 92.6% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.0% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 19.4% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 11.1% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 3 complaints
- 2024: 2 complaints
- 2025: 3 complaints
- Total: 8 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jun 16, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jun 16, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Apr 11, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Dec 05, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 03, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jun 30, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jun 30, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jun 30, 2023 | Ensure that residents are free from significant medication errors. |
Nearby Hospitals
VALLEYWISE HEALTH MEDICAL CENTER
PHOENIX, AZ
BANNER DESERT MEDICAL CENTER
MESA, AZ
ABRAZO CENTRAL CAMPUS
PHOENIX, AZ
ABRAZO WEST CAMPUS
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ABRAZO ARROWHEAD HOSPITAL
GLENDALE, AZ
BANNER DEL E. WEBB MEDICAL CENTER
SUN CITY WEST, AZ
BANNER BOSWELL MEDICAL CENTER
SUN CITY, AZ
HONOR HEALTH JOHN C. LINCOLN MEDICAL CENTER
PHOENIX, AZ
BANNER ESTRELLA MEDICAL CENTER
PHOENIX, AZ
ABRAZO SCOTTSDALE CAMPUS
PHOENIX, AZ
HONORHEALTH SCOTTSDALE SHEA MEDICAL CENTER
SCOTTSDALE, AZ
HONORHEALTH SCOTTSDALE OSBORN MEDICAL CENTER
SCOTTSDALE, AZ
BANNER OCOTILLO MEDICAL CENTER
CHANDLER, AZ
BANNER - UNIVERSITY MEDICAL CENTER PHOENIX
PHOENIX, AZ
HONORHEALTH DEER VALLEY MEDICAL CENTER
PHOENIX, AZ
ST JOSEPHS HOSPITAL AND MEDICAL CENTER
PHOENIX, AZ
HONORHEALTH SONORAN CROSSING MEDICAL CENTER
PHOENIX, AZ
CITY OF HOPE CANCER CENTER PHOENIX
GOODYEAR, AZ
CHANDLER REGIONAL MEDICAL CENTER
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BANNER THUNDERBIRD MEDICAL CENTER
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Owner & Operator Information
Business Entity
FRIENDSHIP RETIREMENT CORPORATION
Ownership Structure
Management & Direction
- DYAN BYMARK CORPORATE DIRECTOR
- CATHERINE ECKSTEIN CORPORATE DIRECTOR
- JOHN GOULD CORPORATE DIRECTOR
- BRIAN HOLLRAH CORPORATE DIRECTOR
- ASHLEY IVERSON CORPORATE DIRECTOR
- STEPHEN KOCH CORPORATE DIRECTOR
- MICHAEL MCCAMMOND CORPORATE OFFICER
- SCOTT MCCLINTOCK CORPORATE OFFICER
- PETER PATTERSON CORPORATE DIRECTOR
- BENDU SANOH OPERATIONAL/MANAGERIAL CONTROL
- JACQUELYN SMITH CORPORATE DIRECTOR
- JOHN THORHAUER CORPORATE OFFICER
- FLYOD WHITTAKER CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Freedom Plaza Care Center | N/A | 5 |
| Vi at Grayhawk, A Vi and Plaza Companies Community | N/A | 5 |
| Acacia Health Center | N/A | 5 |
| Surprise Health and Rehabilitation Center | N/A | 5 |
| Estrella Health and Rehabilitation Center | N/A | 5 |
| Shea Post Acute Rehabilitation Center | N/A | 5 |
| North Mountain Medical and Rehabilitation Center | N/A | 5 |
| Northpark Health and Rehabilitation of Cascadia | N/A | 5 |
| Boswell Transitional Care of Cascadia | N/A | 5 |
| Plaza Healthcare | N/A | 5 |
Related Analysis
Best Nursing Homes in GLENDALE, AZ
Compare Providence Place at Glencroft to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Providence Place at Glencroft directly at 6239399475. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.