Heatherdowns Rehab and Residential Care Center

TOLEDO, OH • CMS Certification: 365737

  • Date Updated: May 01, 2026
  • Overall Rating: 2 Stars
  • Address: 2401 CASS RD, TOLEDO OH 43614
  • Phone: 4193825050

About Heatherdowns Rehab and Residential Care Center

Heatherdowns Rehab And Residential Care Center, located in TOLEDO, OH, is a for-profit organization that accepts Medicare and Medicaid.

Why Families Choose Heatherdowns Rehab and Residential Care Center

Key Performance Indicators

  • CMS Overall Rating 2 Stars
  • Nursing Hours 3.11 hrs
  • Safety Record Clean

Chain Affiliations & Network

This facility is part of the LIONSTONE CARE network. This chain operates 22 facilities.

Chain Performance Overview

Inspection
2.3
Staffing
1.8
Quality
4.6

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Nursing Staff Analysis

Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).

Below Average Staffing

Heatherdowns Rehab and Residential Care Center provides less care hours than the state average and less than the national average.

Registered Nurses (RN)

0.34 hrs/day
State: 0.64 US: 0.68
Case Mix Adj: 0.82
Quality Adj: 0.28

Licensed Practical Nurses

1.51 hrs/day
State: 1.60 US: 1.54
Case Mix Adj: 1.04
Quality Adj: 0.97

Certified Assistants

1.60 hrs/day
State: 2.12 US: 2.33
Case Mix Adj: 2.81
Quality Adj: 1.32

CMS Quality Ratings

Category Rating Stars
Overall Rating 2
Health Inspection 2
Quality Measures 5
Staffing 1

Health Inspection History

Inspection Cycle Score Date
Cycle 1 (Most Recent) 100 Feb 10, 2025
Weighted Average 114 Combined Score
Lower scores are better. Scores are based on health inspections and complaint investigations.

Detailed Quality Measures

Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.

Medicare claims-based measures

Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.

Measure Rate
Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) 12.6%
Percentage of short-stay residents who had an outpatient emergency depar... (QM522) 6.4%
Number of hospitalizations per 1000 long-stay resident days (QM551) 1.7%
Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) 1.8%

MDS-based measures

Resident assessment data; often used for long-stay care quality.

Measure Rate
Percentage of long-stay residents whose need for help with daily activit... (QM401) 1.7%
Percentage of long-stay residents who lose too much weight (QM404) 4.6%
Percentage of long-stay residents with a catheter inserted and left in t... (QM406) 0.0%
Percentage of long-stay residents with a urinary tract infection (QM407) 0.4%
Percentage of long-stay residents who have depressive symptoms (QM408) 69.2%
Percentage of long-stay residents who were physically restrained (QM409) 0.0%
Percentage of long-stay residents experiencing one or more falls with ma... (QM410) 3.7%
Percentage of long-stay residents assessed and appropriately given the p... (QM415) 92.5%
Percentage of short-stay residents assessed and appropriately given the... (QM430) 77.8%
Percentage of short-stay residents who newly received an antipsychotic m... (QM434) 0.5%
Percentage of long-stay residents whose ability to walk independently wo... (QM451) 4.3%
Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) 19.7%
Percentage of long-stay residents assessed and appropriately given the s... (QM454) 91.5%
Percentage of short-stay residents who were assessed and appropriately g... (QM472) 59.8%
Percentage of long-stay residents with pressure ulcers (QM479) 3.3%
Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) 26.1%
Percentage of long-stay residents who received an antipsychotic medicati... (QM481) 13.8%

Complaints & Deficiencies

Complaint History by Year

This chart shows the number of complaints filed each year.

Summary:

  • 2023: 7 complaints
  • 2024: 6 complaints
  • 2025: 3 complaints
  • 2026: 3 complaints
  • Total: 19 complaints on record

Recent Complaints (Since Jan 2023)

Date Description
Jan 30, 2026 Reasonably accommodate the needs and preferences of each resident.
Jan 30, 2026 Provide safe, appropriate pain management for a resident who requires such services.
Jan 12, 2026 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 02, 2025 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 10, 2025 Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Feb 10, 2025 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 29, 2024 Prepare residents for a safe transfer or discharge from the nursing home.
Oct 26, 2024 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 01, 2024 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 01, 2024 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Mar 07, 2024 Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 07, 2024 Prepare residents for a safe transfer or discharge from the nursing home.
Dec 29, 2023 Ensure that residents are free from significant medication errors.
Dec 29, 2023 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 29, 2023 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 29, 2023 Develop and implement policies and procedures for flu and pneumonia vaccinations.
Dec 29, 2023 Provide and implement an infection prevention and control program.
Dec 29, 2023 Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Oct 23, 2023 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Note: Table shows only complaints filed since Jan 1, 2023. See chart for historical trends.

Owner & Operator Information

Business Entity

HEATHERDOWNS OPERATING COMPANY LLC

Ownership Structure

Management & Direction

Associated Doctors

No associated doctor information available.

Related Analysis

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Compare Heatherdowns Rehab and Residential Care Center to the top-rated facilities in the area.

Ownership Details

Complete list of registered owners, including direct and indirect ownership.

Noted Deficiencies

Detailed history of deficiencies with descriptions and correction dates.

Nursing Hours Analysis

Detailed breakdown of staffing hours per resident by role.

Frequently Asked Questions

Heatherdowns Rehab and Residential Care Center has a 2-star CMS overall rating out of 5, which indicates care quality that may need improvement. The nursing staff spends 3.11 hours per resident daily, compared to the national average of 3.87 hours.

Heatherdowns Rehab and Residential Care Center is certified to accept Medicare and Medicaid and provides comprehensive nursing home services including:
  • Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
  • Long-term Residential Care: Assistance with daily living activities for extended stays
  • Short-term Rehabilitation: Recovery services after hospital stays or surgeries
  • Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
The facility has 84 certified beds.

Heatherdowns Rehab and Residential Care Center accepts Medicare and Medicaid, which helps cover costs for eligible residents. Specific pricing varies based on:
  • Level of care needed (skilled nursing vs. long-term care)
  • Room type (private vs. semi-private)
  • Insurance coverage (Medicare, Medicaid, private insurance)
  • Length of stay and specific services required

For current rates and to discuss payment options, contact Heatherdowns Rehab and Residential Care Center directly at 4193825050. Their admissions team can help determine coverage and out-of-pocket expenses.

When visiting Heatherdowns Rehab and Residential Care Center, pay attention to these important factors:

Environment & Cleanliness

  • Overall cleanliness and odors
  • Resident room conditions
  • Common area maintenance
  • Safety features and accessibility

Staff & Care Quality

  • Staff-to-resident ratios
  • How staff interact with residents
  • Response time to resident needs
  • Staff knowledge and professionalism

Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.

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