About Palmer Healthcare Center
Palmer Healthcare Center, located in PALMER, MA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Palmer Healthcare Center
- High Quality Care: With a 4-star CMS rating, this facility demonstrates high standards.
- Top Ranked: Ranked #12 out of 64 facilities within 25 miles.
Key Performance Indicators
- CMS Overall Rating 4 Stars
- Nursing Hours 3.04 hrs
- Safety Record Clean
Chain Affiliations & Network
For AI Users, Agents, and Developers
Do you use a Generative AI assistant like ChatGPT or Claude or others? If so, you can point your assistant to our MCP server at https://mcp.nursinghomedatabase.com/mcp and have it do the searching for you. Ask your question and use our data to help you find the answers.
- Prefer scripts? Use a public REST API for JSON over HTTPS. Or set up MCP using our setup guide.
- Fair use applies; high-volume or commercial use may need a custom data arrangement.
Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Palmer Healthcare Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 4 |
|
| Health Inspection | 4 |
|
| Quality Measures | 2 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 20 | Jan 06, 2026 |
| Weighted Average | 26 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | N/A |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | N/A |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.5% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.7% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 29.8% |
| Percentage of long-stay residents who lose too much weight (QM404) | 7.9% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.5% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.9% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 4.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.9% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 98.2% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 80.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | N/A |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 26.8% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 20.2% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 98.2% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | N/A |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.0% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 14.2% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 30.5% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 1 complaint
- 2025: 3 complaints
- Total: 4 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Dec 10, 2025 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| Dec 10, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Jul 08, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Jul 28, 2023 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
Nearby Hospitals
DAY KIMBALL HOSPITAL
PUTNAM, CT
COOLEY DICKINSON HOSPITAL INC,THE
NORTHAMPTON, MA
BAYSTATE NOBLE HOSPITAL
WESTFIELD, MA
MERCY MEDICAL CTR
SPRINGFIELD, MA
BAYSTATE MEDICAL CENTER
SPRINGFIELD, MA
JOHNSON MEMORIAL HOSPITAL
STAFFORD SPRINGS, CT
UMASS MEMORIAL HEALTH - HARRINGTON HOSPITAL
SOUTHBRIDGE, MA
HOLYOKE MEDICAL CENTER
HOLYOKE, MA
BAYSTATE WING HOSPITAL
PALMER, MA
NORTHAMPTON VA MEDICAL CENTER
LEEDS, MA
MIRAVISTA BEHAVIORAL HEALTH CENTER
HOLYOKE, MA
VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL
HOLYOKE, MA
Owner & Operator Information
Business Entity
WELLMAN HEALTHCARE GROUP INC
Ownership Structure
Management & Direction
- ASCENTRIA CONSULTING SERVICES INC ADP OF THE SNF
- DAVID CAVALIER CORPORATE DIRECTOR
- DAVID CAVALIER CORPORATE OFFICER
- DAVID CAVALIER OPERATIONAL/MANAGERIAL CONTROL
- DAVID CAVALIER ADP OF THE SNF
- CLIFTONLARSONALLEN LLP ADP OF THE SNF
- JOSHUA MINTZ OPERATIONAL/MANAGERIAL CONTROL
- JOSHUA MINTZ ADP OF THE SNF
- TWOMAGNETS LLC ADP OF THE SNF
- WELLMAN REALTY LLC ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Care One at Holyoke | N/A | 5 |
| St Joseph's Residence | N/A | 5 |
| Loomis Lakeside at Reeds Landing | N/A | 5 |
| Quaboag Rehabilitation and Skilled Care Facility | N/A | 5 |
| Agawam East Rehab and Nursing | N/A | 5 |
| Mary's Meadow at Providence Place | N/A | 5 |
| Holden Rehabilitation and Nursing Center | N/A | 4 |
| The Meadows of Central Massachusetts | N/A | 4 |
| Vantage at Hampden LLC | N/A | 3 |
| Hampden Post Acute | N/A | 3 |
Related Analysis
Best Nursing Homes in PALMER, MA
Compare Palmer Healthcare Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Palmer Healthcare Center directly at 4132899887. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.