UNM HOSPITAL Review

Get Information, Ratings, Surveys, and Compare UNM HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 61%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of UNM HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with UNM HOSPITAL, Survey Analysis.)

In the briefest summary, UNM HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in ALBUQUERQUE, NM. Its five star rating is 2 . Its type of ownership is Government - State. The facility's Medicare ID is 320001. It does provide emergency services. There are 1,004 medical professionals and 105 doctor groups affiliated with the hospital. On average at UNM HOSPITAL, emergency patients were charged $30,787. This is higher than the state average of $24,642. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 61% of the patients surveyed definitely recommended UNM HOSPITAL, while only 11% did not recommend going to UNM HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for UNM HOSPITAL

Address:

2211 LOMAS BOULEVARD NE
ALBUQUERQUE, NM 87106
(505) 272-2111
Click for Map

Medicare Provider Number:

320001

Type:

Acute Care Hospitals

Ownership:

Government - State

Overall Hospital Quality Star Rating for UNM HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for UNM HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UNM HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 70 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 9 %
Patients who reported that their nurses "Usually" communicated well 21 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 78 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 7 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 15 %
Patients who reported that their nurses "Always" listened carefully to them 67 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 9 %
Patients who reported that their nurses "Usually" listened carefully to them 24 %
Patients who reported that their nurses "Always" explained things in a way they could understand 65 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 10 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 25 %
Patients who reported that their doctors "Always" communicated well 71 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 9 %
Patients who reported that their doctors "Usually" communicated well 20 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 79 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 7 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 14 %
Patients who reported that their doctors "Always" listened carefully to them 70 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 10 %
Patients who reported that their doctors "Usually" listened carefully to them 20 %
Patients who reported that their doctors "Always" explained things in a way they could understand 66 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 11 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 23 %
Patients who reported that they "Always" received help as soon as they wanted 50 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 18 %
Patients who reported that they "Usually" received help as soon as they wanted 32 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 46 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 18 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 36 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 54 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 18 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 28 %
Patients who reported that staff "Always" explained about medicines before giving it to them 52 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 24 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 24 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 65 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 22 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 39 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 35 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 26 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 17 %
Patients who reported that YES, they were given information about what to do during their recovery at home 83 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 18 %
Patients who reported that YES, they did discuss whether they would need help after discharge 82 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 85 %
Patients who "Agree" they understood their care when they left the hospital 46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 9 %
Patients who "Strongly Agree" they understood their care when they left the hospital 45 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 50 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 38 %
Patients who "Agree" that they understood their responsiblities in managing their health 49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 43 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 53 %
Patients who reported that their room and bathroom were "Always" clean 56 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 18 %
Patients who reported that their room and bathroom were "Usually" clean 26 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 43 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 22 %
Patients who reported that the area around their room was "Usually" quiet at night 35 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 16 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 27 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 57 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 11 %
Patients who reported YES, they would definitely recommend the hospital 61 %
Patients who reported YES, they would probably recommend the hospital 28 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of UNM HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the UNM HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for UNM HOSPITAL: Not Available

Detailed table for spending and period for patients at UNM HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $10
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $50
Outpatient (1 to 3 days Prior to Index Hospital Admission) $453
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $24
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $7
Carrier (1 to 3 days Prior to Index Hospital Admission) $941
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $15,113
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $14
Carrier (During Index Hospital Admission) $1,897
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $596
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $191
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $6,151
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,090
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $2,893
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $135
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,223
Total (Complete Episode) $30,787

Infection Rates at UNM HOSPITAL

These measures show how often patients at UNM HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.30 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 0.87 / Better
Central Line Associated Bloodstream Infection: Number of Device Days 22,465.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 26.30 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 14.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.53 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.50 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.08 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 17,360.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 34.81 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 26.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.75 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.63 / Same
SSI - Colon Surgery: Upper Confidence Limit 1.98 / Same
SSI - Colon Surgery: Number of Procedures 337.00 / Same
SSI - Colon Surgery: Predicted Cases 10.32 / Same
SSI - Colon Surgery: Observed Cases 12.00 / Same
SSI - Colon Surgery 1.16 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit -- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 1.02 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 334.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 2.95 / Same
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Same
SSI - Abdominal Hysterectomy 0.00 / Same
MRSA Bacteremia: Lower Confidence Limit 0.43 / Same
MRSA Bacteremia: Upper Confidence Limit 1.44 / Same
MRSA Bacteremia: Patient Days 193,411.00 / Same
MRSA Bacteremia: Predicted Cases 13.32 / Same
MRSA Bacteremia: Observed Cases 11.00 / Same
MRSA Bacteremia 0.83 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.71 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 1.06 / Same
Clostridium Difficile (C.Diff): Patient Days 172,551.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 109.05 / Same
Clostridium Difficile (C.Diff): Observed Cases 95.00 / Same
Clostridium Difficile (C.Diff) 0.87 / Same

How UNM HOSPITAL Compares to Other Similar Facilities

This is how UNM HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in ALBUQUERQUE, NM

Worst Hospitals in ALBUQUERQUE, NM

Percentages of Complications and Deaths at UNM HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients 12.6% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 9.9% SAME
Death rate for heart failure patients 13.7% SAME
Death rate for pneumonia patients 18.3% SAME
Death rate for stroke patients 15.3% SAME
Pressure ulcer rate 2.47% Worse
Death rate among surgical inpatients with serious treatable complications 169.08% SAME
Iatrogenic pneumothorax rate 0.19% SAME
In-hospital fall with hip fracture rate 0.1% SAME
Postoperative hemorrhage or hematoma rate 2.1% SAME
Postoperative acute kidney injury requiring dialysis rate 2.02% SAME
Postoperative respiratory failure rate 13.26% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 4.05% SAME
Postoperative sepsis rate 5.36% SAME
Postoperative wound dehiscence rate 2.28% SAME
Abdominopelvic accidental puncture or laceration rate 0.64% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.65% Worse

Skilled Nursing Facilities Near UNM HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near UNM HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
South Valley Care Center, LLC 5:
Advanced Health Care of Albuquerque 5:
La Vida Llena 5:
Las Estancias By Pure Health 4:
Good Samaritan Society - Manzano Del Sol 4:
Odelia Healthcare 3:
Canyon Transitional Rehabilitation Center, LLC 3:
Albuquerque Heights Healthcare and Rehabilitation 3:
Uptown Rehabilitation Center 2:
The Rehabilitation Center of Albuquerque 2:
Las Palomas Center 2:
Fiesta Park Wellness and Rehabilitation 2:
The Neighborhood In Rio Rancho 2:
Princeton Place 1:
Sandia Ridge Center 1:
Ladera Center 1:
Bear Canyon Rehabilitation Center 1:
Skies Healthcare and Rehabilitation Center 1:
The Suites Rio Vista 1:
Rio Rancho Center 1:
Spanish Trails Rehabilitation Suites No Data

Medical Groups Affiliated with UNM HOSPITAL

There are 1,004 doctors and 105 medical groups that are affiliated with UNM HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with UNM HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with UNM HOSPITAL.