BANNER - UNIVERSITY MEDICAL CENTER PHOENIX Review

Get Information, Ratings, Surveys, and Compare BANNER - UNIVERSITY MEDICAL CENTER PHOENIX to other hospitals

Overall Hospital Rating: ; HCAPS approval: 69%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of BANNER - UNIVERSITY MEDICAL CENTER PHOENIX. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with BANNER - UNIVERSITY MEDICAL CENTER PHOENIX, Survey Analysis.)

In the briefest summary, BANNER - UNIVERSITY MEDICAL CENTER PHOENIX is one of the types of hospitals called Acute Care Hospitals. It is in PHOENIX, AZ. Its five star rating is 3 . Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 30002. It does provide emergency services. There are 829 medical professionals and 164 doctor groups affiliated with the hospital. On average at BANNER - UNIVERSITY MEDICAL CENTER PHOENIX, emergency patients were charged $32,034. This is higher than the state average of $25,814. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 69% of the patients surveyed definitely recommended BANNER - UNIVERSITY MEDICAL CENTER PHOENIX, while only 8% did not recommend going to BANNER - UNIVERSITY MEDICAL CENTER PHOENIX.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for BANNER - UNIVERSITY MEDICAL CENTER PHOENIX

Address:

1111 EAST MCDOWELL ROAD
PHOENIX, AZ 85006
(602) 839-2000
Click for Map

Medicare Provider Number:

30002

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Other

Overall Hospital Quality Star Rating for BANNER - UNIVERSITY MEDICAL CENTER PHOENIX

Overall Rating:



The Overall Hospital Quality Star Rating for BANNER - UNIVERSITY MEDICAL CENTER PHOENIX summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BANNER - UNIVERSITY MEDICAL CENTER PHOENIX to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 73 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 7 %
Patients who reported that their nurses "Usually" communicated well 20 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 6 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 14 %
Patients who reported that their nurses "Always" listened carefully to them 70 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their nurses "Usually" listened carefully to them 22 %
Patients who reported that their nurses "Always" explained things in a way they could understand 69 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 23 %
Patients who reported that their doctors "Always" communicated well 76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 6 %
Patients who reported that their doctors "Usually" communicated well 18 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 83 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 13 %
Patients who reported that their doctors "Always" listened carefully to them 73 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their doctors "Usually" listened carefully to them 20 %
Patients who reported that their doctors "Always" explained things in a way they could understand 71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 22 %
Patients who reported that they "Always" received help as soon as they wanted 59 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 14 %
Patients who reported that they "Usually" received help as soon as they wanted 27 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 58 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 14 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 28 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 58 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 14 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 28 %
Patients who reported that staff "Always" explained about medicines before giving it to them 58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 23 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 74 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 34 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 24 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 16 %
Patients who reported that YES, they were given information about what to do during their recovery at home 84 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 19 %
Patients who reported that YES, they did discuss whether they would need help after discharge 81 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 88 %
Patients who "Agree" they understood their care when they left the hospital 46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 8 %
Patients who "Strongly Agree" they understood their care when they left the hospital 46 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 11 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 38 %
Patients who "Agree" that they understood their responsiblities in managing their health 45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 48 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 41 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 52 %
Patients who reported that their room and bathroom were "Always" clean 63 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 14 %
Patients who reported that their room and bathroom were "Usually" clean 23 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 51 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 13 %
Patients who reported that the area around their room was "Usually" quiet at night 36 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 11 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 20 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 69 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 8 %
Patients who reported YES, they would definitely recommend the hospital 69 %
Patients who reported YES, they would probably recommend the hospital 23 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of BANNER - UNIVERSITY MEDICAL CENTER PHOENIX, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the BANNER - UNIVERSITY MEDICAL CENTER PHOENIX provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for BANNER - UNIVERSITY MEDICAL CENTER PHOENIX: Not Available

Detailed table for spending and period for patients at BANNER - UNIVERSITY MEDICAL CENTER PHOENIX:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $9
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $40
Outpatient (1 to 3 days Prior to Index Hospital Admission) $434
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $5
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $12
Carrier (1 to 3 days Prior to Index Hospital Admission) $1,099
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $16,577
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $31
Carrier (During Index Hospital Admission) $2,554
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $517
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $118
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $5,120
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,291
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $2,334
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $137
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,757
Total (Complete Episode) $32,034

Infection Rates at BANNER - UNIVERSITY MEDICAL CENTER PHOENIX

These measures show how often patients at BANNER - UNIVERSITY MEDICAL CENTER PHOENIX contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.75 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.54 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 25,393.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 27.53 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 30.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 1.09 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.13 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.47 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 22,706.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 37.94 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 10.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.26 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.79 / Same
SSI - Colon Surgery: Upper Confidence Limit 1.90 / Same
SSI - Colon Surgery: Number of Procedures 566.00 / Same
SSI - Colon Surgery: Predicted Cases 15.97 / Same
SSI - Colon Surgery: Observed Cases 20.00 / Same
SSI - Colon Surgery 1.25 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.03 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 2.64 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 205.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 1.87 / Same
SSI - Abdominal Hysterectomy: Observed Cases 1.00 / Same
SSI - Abdominal Hysterectomy 0.54 / Same
MRSA Bacteremia: Lower Confidence Limit 0.59 / Same
MRSA Bacteremia: Upper Confidence Limit 1.54 / Same
MRSA Bacteremia: Patient Days 185,043.00 / Same
MRSA Bacteremia: Predicted Cases 17.28 / Same
MRSA Bacteremia: Observed Cases 17.00 / Same
MRSA Bacteremia 0.98 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.50 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.77 / Better
Clostridium Difficile (C.Diff): Patient Days 177,401.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 125.20 / Better
Clostridium Difficile (C.Diff): Observed Cases 78.00 / Better
Clostridium Difficile (C.Diff) 0.62 / Better

How BANNER - UNIVERSITY MEDICAL CENTER PHOENIX Compares to Other Similar Facilities

This is how BANNER - UNIVERSITY MEDICAL CENTER PHOENIX compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in PHOENIX, AZ

Worst Hospitals in PHOENIX, AZ

Percentages of Complications and Deaths at BANNER - UNIVERSITY MEDICAL CENTER PHOENIX

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients 13.6% SAME
Death rate for CABG surgery patients 2.2% SAME
Death rate for COPD patients 8.8% SAME
Death rate for heart failure patients 8.9% SAME
Death rate for pneumonia patients 18.1% SAME
Death rate for stroke patients 13% SAME
Pressure ulcer rate 0.46% SAME
Death rate among surgical inpatients with serious treatable complications 189.11% SAME
Iatrogenic pneumothorax rate 0.23% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 2.24% SAME
Postoperative acute kidney injury requiring dialysis rate 3.53% Worse
Postoperative respiratory failure rate 15.87% Worse
Perioperative pulmonary embolism or deep vein thrombosis rate 3.18% SAME
Postoperative sepsis rate 7.46% SAME
Postoperative wound dehiscence rate 1.46% SAME
Abdominopelvic accidental puncture or laceration rate 1.33% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.32% Worse

Skilled Nursing Facilities Near BANNER - UNIVERSITY MEDICAL CENTER PHOENIX

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near BANNER - UNIVERSITY MEDICAL CENTER PHOENIX ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
The Center at Val Vista, LLC 5:
Wellsprings Therapy Center of Gilbert 5:
Archstone Care Center 5:
Sante of Chandler 5:
South Mountain Post Acute 5:
Friendship Village of Tempe 5:
Citadel Post Acute 5:
Advanced Healthcare of Mesa 5:
Mirabella at Asu 5:
Alta Mesa Health and Rehabilitation 5:
Plaza Healthcare 5:
Northpark Health and Rehabilitation of Cascadia 5:
Diamondback Healthcare Center 5:
Haven of Scottsdale 5:
Camelback Post Acute Care and Rehabilitation 5:
Sun Health La Loma Care Center 5:
Bella Vita Health and Rehabilitation Center 5:
Maryland Gardens Post Acute 5:
The Terraces of Phoenix 5:
Horizon Post Acute and Rehabilitation Center 5:
North Mountain Medical and Rehabilitation Center 5:
Advance Health Care of Scottsdale 5:
Coronado Healthcare Center 5:
Sunview Respiratory and Rehabilitation 5:
Boswell Transitional Care of Cascadia 5:
Peoria Post Acute and Rehabilitation 5:
Freedom Plaza Care Center 5:
Fountain Hills Post Acute 5:
Advanced Health Care of Glendale 5:
Sierra Winds 5:
Sante of North Scottsdale 5:
Surprise Health and Rehabilitation Center 5:
Sante of Surprise 5:
Vi at Grayhawk, A Vi and Plaza Companies Community 5:
Acacia Health Center 5:
Vi at Silverstone, A Vi and Plaza Companies Commun 5:
Tempe Post Acute 4:
Mission Palms Post Acute 4:
Mi Casa Nursing Center 4:
Desert Blossom Health and Rehab Center 4:
Estrella Health and Rehabilitation Center 4:
Rehab at Scottsdale Village Square 4:
Beatitudes Campus 4:
Rio Vista Post Acute and Rehabilitation 4:
Life Care Center of North Glendale 4:
Ridgecrest Post Acute 4:
Sun Health Grandview Care Center 4:
Lake Pleasant Post Acute Rehabilitation Center 4:
North Chandler Place - A Continuum of Care Commun 3:
Sante of Mesa 3:
Suncrest Healthcare Center 3:
Sandridge Post Acute 3:
Desert Terrace Healthcare Center 3:
Heritage Court Post Acute of Scottsdale 3:
Osborn Health and Rehabilitation 3:
Haven of Phoenix 3:
Arizona State Veteran Home-Phx 3:
Shea Post Acute Rehabilitation Center 3:
Christian Care Nursing Center 3:
Phoenix Mountain Post Acute 3:
Center at Arrowhead, LLC 3:
Sun West Choice Healthcare and Rehab 3:
Chandler Post Acute and Rehabilitation 2:
Desert Cove Nursing Center 2:
Springdale Village Healthcare 2:
Allegiant Healthcare of Mesa 2:
Montecito Post Acute Care and Rehabilitation 2:
The Rehabilitation Center at The Palazzo 2:
Immanuel Campus of Care 2:
Life Care Center of Scottsdale 2:
Sun City Post Acute 2:
Silverwood Post Acute 1:
Desert Peak Care Center 1:
Haven Health Sky Harbor, LLC 1:
Palm Valley Post Acute 1:
Desert Haven Care Center 1:
Providence Place at Glencroft 1:
Life Care Center of Paradise Valley No Data

Medical Groups Affiliated with BANNER - UNIVERSITY MEDICAL CENTER PHOENIX

There are 829 doctors and 164 medical groups that are affiliated with BANNER - UNIVERSITY MEDICAL CENTER PHOENIX.

Affiliated Doctor Groups


The list of medical professionals associated with BANNER - UNIVERSITY MEDICAL CENTER PHOENIX is very long, so we have added another pages. See a list of medical professionals associated with BANNER - UNIVERSITY MEDICAL CENTER PHOENIX.