UNIVERSITY MEDICAL CENTER OF EL PASO Review

Get Information, Ratings, Surveys, and Compare UNIVERSITY MEDICAL CENTER OF EL PASO to other hospitals

Overall Hospital Rating: ; HCAPS approval: 68%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of UNIVERSITY MEDICAL CENTER OF EL PASO. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with UNIVERSITY MEDICAL CENTER OF EL PASO, Survey Analysis.)

In the briefest summary, UNIVERSITY MEDICAL CENTER OF EL PASO is one of the types of hospitals called Acute Care Hospitals. It is in EL PASO, TX. Its five star rating is 2 . Its type of ownership is Government - Hospital District or Authority. The facility's Medicare ID is 450024. It does provide emergency services. There are 312 medical professionals and 79 doctor groups affiliated with the hospital. On average at UNIVERSITY MEDICAL CENTER OF EL PASO, emergency patients were charged $31,601. This is higher than the state average of $27,898. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 68% of the patients surveyed definitely recommended UNIVERSITY MEDICAL CENTER OF EL PASO, while only 7% did not recommend going to UNIVERSITY MEDICAL CENTER OF EL PASO.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for UNIVERSITY MEDICAL CENTER OF EL PASO

Address:

4815 ALAMEDA AVE
EL PASO, TX 79905
(915) 521-7602
Click for Map

Medicare Provider Number:

450024

Type:

Acute Care Hospitals

Ownership:

Government - Hospital District or Authority

Overall Hospital Quality Star Rating for UNIVERSITY MEDICAL CENTER OF EL PASO

Overall Rating:



The Overall Hospital Quality Star Rating for UNIVERSITY MEDICAL CENTER OF EL PASO summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UNIVERSITY MEDICAL CENTER OF EL PASO to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 8 %
Patients who reported that their nurses "Usually" communicated well 20 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 79 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 16 %
Patients who reported that their nurses "Always" listened carefully to them 68 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 10 %
Patients who reported that their nurses "Usually" listened carefully to them 22 %
Patients who reported that their nurses "Always" explained things in a way they could understand 69 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 23 %
Patients who reported that their doctors "Always" communicated well 75 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 7 %
Patients who reported that their doctors "Usually" communicated well 18 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 82 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 14 %
Patients who reported that their doctors "Always" listened carefully to them 72 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their doctors "Usually" listened carefully to them 20 %
Patients who reported that their doctors "Always" explained things in a way they could understand 69 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 23 %
Patients who reported that they "Always" received help as soon as they wanted 59 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 14 %
Patients who reported that they "Usually" received help as soon as they wanted 27 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 15 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 29 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 61 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 14 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 25 %
Patients who reported that staff "Always" explained about medicines before giving it to them 57 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 22 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 21 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 34 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 24 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 15 %
Patients who reported that YES, they were given information about what to do during their recovery at home 85 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 18 %
Patients who reported that YES, they did discuss whether they would need help after discharge 82 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 86 %
Patients who "Agree" they understood their care when they left the hospital 52 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 7 %
Patients who "Strongly Agree" they understood their care when they left the hospital 41 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 54 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 36 %
Patients who "Agree" that they understood their responsiblities in managing their health 54 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 40 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 48 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 46 %
Patients who reported that their room and bathroom were "Always" clean 71 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 9 %
Patients who reported that their room and bathroom were "Usually" clean 20 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 58 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 12 %
Patients who reported that the area around their room was "Usually" quiet at night 30 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 11 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 22 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 67 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 7 %
Patients who reported YES, they would definitely recommend the hospital 68 %
Patients who reported YES, they would probably recommend the hospital 25 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of UNIVERSITY MEDICAL CENTER OF EL PASO, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the UNIVERSITY MEDICAL CENTER OF EL PASO provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for UNIVERSITY MEDICAL CENTER OF EL PASO: Not Available

Detailed table for spending and period for patients at UNIVERSITY MEDICAL CENTER OF EL PASO:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $19
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $46
Outpatient (1 to 3 days Prior to Index Hospital Admission) $481
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $14
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $5
Carrier (1 to 3 days Prior to Index Hospital Admission) $1,620
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $12,771
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $11
Carrier (During Index Hospital Admission) $1,478
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $712
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $169
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $7,561
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $708
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,295
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $63
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,648
Total (Complete Episode) $31,601

Infection Rates at UNIVERSITY MEDICAL CENTER OF EL PASO

These measures show how often patients at UNIVERSITY MEDICAL CENTER OF EL PASO contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.19 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.14 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 8,938.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 9.74 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 5.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.51 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.33 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.04 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 9,892.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 19.56 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 12.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.61 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.01 / Better
SSI - Colon Surgery: Upper Confidence Limit 0.69 / Better
SSI - Colon Surgery: Number of Procedures 219.00 / Better
SSI - Colon Surgery: Predicted Cases 7.19 / Better
SSI - Colon Surgery: Observed Cases 1.00 / Better
SSI - Colon Surgery 0.14 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.33 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 6.49 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 106.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 1.02 / Same
SSI - Abdominal Hysterectomy: Observed Cases 2.00 / Same
SSI - Abdominal Hysterectomy 1.96 / Same
MRSA Bacteremia: Lower Confidence Limit 0.10 / Same
MRSA Bacteremia: Upper Confidence Limit 1.08 / Same
MRSA Bacteremia: Patient Days 97,025.00 / Same
MRSA Bacteremia: Predicted Cases 7.56 / Same
MRSA Bacteremia: Observed Cases 3.00 / Same
MRSA Bacteremia 0.40 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.53 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 1.03 / Same
Clostridium Difficile (C.Diff): Patient Days 92,766.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 46.63 / Same
Clostridium Difficile (C.Diff): Observed Cases 35.00 / Same
Clostridium Difficile (C.Diff) 0.75 / Same

How UNIVERSITY MEDICAL CENTER OF EL PASO Compares to Other Similar Facilities

This is how UNIVERSITY MEDICAL CENTER OF EL PASO compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in EL PASO, TX

Worst Hospitals in EL PASO, TX

Percentages of Complications and Deaths at UNIVERSITY MEDICAL CENTER OF EL PASO

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients 13% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients NA Not Enough Data
Death rate for heart failure patients 12.9% SAME
Death rate for pneumonia patients 18.9% SAME
Death rate for stroke patients 14.6% SAME
Pressure ulcer rate 0.96% SAME
Death rate among surgical inpatients with serious treatable complications 197.38% SAME
Iatrogenic pneumothorax rate 0.22% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.08% SAME
Postoperative acute kidney injury requiring dialysis rate 1.54% SAME
Postoperative respiratory failure rate 7.8% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 4.13% SAME
Postoperative sepsis rate 4.99% SAME
Postoperative wound dehiscence rate 2.41% SAME
Abdominopelvic accidental puncture or laceration rate 1.29% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.08% SAME

Medical Groups Affiliated with UNIVERSITY MEDICAL CENTER OF EL PASO

There are 312 doctors and 79 medical groups that are affiliated with UNIVERSITY MEDICAL CENTER OF EL PASO.

Affiliated Doctor Groups


The list of medical professionals associated with UNIVERSITY MEDICAL CENTER OF EL PASO is very long, so we have added another pages. See a list of medical professionals associated with UNIVERSITY MEDICAL CENTER OF EL PASO.