BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST Review

Get Information, Ratings, Surveys, and Compare BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST to other hospitals

Overall Hospital Rating: ; HCAPS approval: 77%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST, Survey Analysis.)

In the briefest summary, BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST is one of the types of hospitals called Acute Care Hospitals. It is in WACO, TX. Its five star rating is 4 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 450101. It does provide emergency services. There are 474 medical professionals and 49 doctor groups affiliated with the hospital. On average at BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST, emergency patients were charged $26,436. This is lower than the state average of $27,898. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 77% of the patients surveyed definitely recommended BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST, while only 3% did not recommend going to BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST

Address:

100 HILLCREST MEDICAL BLVD
WACO, TX 76712
(254) 202-2000
Click for Map

Medicare Provider Number:

450101

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST

Overall Rating:



The Overall Hospital Quality Star Rating for BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 80 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 4 %
Patients who reported that their nurses "Usually" communicated well 16 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 87 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 11 %
Patients who reported that their nurses "Always" listened carefully to them 78 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 4 %
Patients who reported that their nurses "Usually" listened carefully to them 18 %
Patients who reported that their nurses "Always" explained things in a way they could understand 75 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 20 %
Patients who reported that their doctors "Always" communicated well 81 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 4 %
Patients who reported that their doctors "Usually" communicated well 15 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 88 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 9 %
Patients who reported that their doctors "Always" listened carefully to them 80 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 5 %
Patients who reported that their doctors "Usually" listened carefully to them 15 %
Patients who reported that their doctors "Always" explained things in a way they could understand 76 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 5 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 19 %
Patients who reported that they "Always" received help as soon as they wanted 63 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 10 %
Patients who reported that they "Usually" received help as soon as they wanted 27 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 61 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 9 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 65 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 10 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 25 %
Patients who reported that staff "Always" explained about medicines before giving it to them 64 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 17 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 77 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 8 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 52 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 26 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 11 %
Patients who reported that YES, they were given information about what to do during their recovery at home 89 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 14 %
Patients who reported that YES, they did discuss whether they would need help after discharge 86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 9 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 91 %
Patients who "Agree" they understood their care when they left the hospital 42 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 4 %
Patients who "Strongly Agree" they understood their care when they left the hospital 54 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 47 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 5 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 48 %
Patients who "Agree" that they understood their responsiblities in managing their health 43 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 53 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 34 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 4 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 62 %
Patients who reported that their room and bathroom were "Always" clean 75 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 7 %
Patients who reported that their room and bathroom were "Usually" clean 18 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 70 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 5 %
Patients who reported that the area around their room was "Usually" quiet at night 25 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 6 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 16 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 78 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 3 %
Patients who reported YES, they would definitely recommend the hospital 77 %
Patients who reported YES, they would probably recommend the hospital 20 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST: Not Available

Detailed table for spending and period for patients at BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $14
Hospice (1 to 3 days Prior to Index Hospital Admission) $3
Inpatient (1 to 3 days Prior to Index Hospital Admission) $45
Outpatient (1 to 3 days Prior to Index Hospital Admission) $206
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $14
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $15
Carrier (1 to 3 days Prior to Index Hospital Admission) $966
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $10,655
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $9
Carrier (During Index Hospital Admission) $1,300
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $705
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $395
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,693
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $910
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $5,276
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $120
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,109
Total (Complete Episode) $26,436

Infection Rates at BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST

These measures show how often patients at BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.06 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.14 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 5,408.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 5.79 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 2.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.35 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.01 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.50 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 6,873.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 9.85 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 1.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.10 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.25 / Same
SSI - Colon Surgery: Upper Confidence Limit 1.90 / Same
SSI - Colon Surgery: Number of Procedures 170.00 / Same
SSI - Colon Surgery: Predicted Cases 5.09 / Same
SSI - Colon Surgery: Observed Cases 4.00 / Same
SSI - Colon Surgery 0.79 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.21 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 4.19 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 174.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 1.58 / Same
SSI - Abdominal Hysterectomy: Observed Cases 2.00 / Same
SSI - Abdominal Hysterectomy 1.27 / Same
MRSA Bacteremia: Lower Confidence Limit 0.01 / Same
MRSA Bacteremia: Upper Confidence Limit 1.10 / Same
MRSA Bacteremia: Patient Days 75,803.00 / Same
MRSA Bacteremia: Predicted Cases 4.47 / Same
MRSA Bacteremia: Observed Cases 1.00 / Same
MRSA Bacteremia 0.22 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.10 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.46 / Better
Clostridium Difficile (C.Diff): Patient Days 65,376.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 29.85 / Better
Clostridium Difficile (C.Diff): Observed Cases 7.00 / Better
Clostridium Difficile (C.Diff) 0.24 / Better

How BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST Compares to Other Similar Facilities

This is how BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in WACO, TX

Worst Hospitals in WACO, TX

Percentages of Complications and Deaths at BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.8% SAME
Death rate for heart attack patients 15.2% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 10.4% SAME
Death rate for heart failure patients 11.5% SAME
Death rate for pneumonia patients 22.1% SAME
Death rate for stroke patients 15.1% SAME
Pressure ulcer rate 0.67% SAME
Death rate among surgical inpatients with serious treatable complications 173.31% SAME
Iatrogenic pneumothorax rate 0.2% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.59% SAME
Postoperative acute kidney injury requiring dialysis rate 1.48% SAME
Postoperative respiratory failure rate 6.15% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.12% SAME
Postoperative sepsis rate 5.62% SAME
Postoperative wound dehiscence rate 2.26% SAME
Abdominopelvic accidental puncture or laceration rate 0.83% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.92% SAME

Skilled Nursing Facilities Near BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Golden Years Nursing and Rehabilitation Center 4:
Regent Care Center of Woodway 4:
The Atrium of Bellmead 4:
West Rest Haven 4:
Coral Nursing and Rehabilitaion Mc Gregor 3:
Hewitt Nursing and Rehabilitation 3:
St. Anthony's Care Center 3:
Royal Manor 3:
Ridgecrest Retirement and Healthcare Community 3:
St. Catherine Center 3:
Goodall Witcher Nursing Facility 3:
Wesley Woods Health and Rehabilitation 2:
The Brazos of Waco 2:
Greenview Nursing and Rehabilitation 2:
Jeffrey Place Healthcare Center 2:
Woodland Springs Nursing Center 2:
Coral Rehabilitation and Nursing of Waco 1:
Lakeshore Village Nursing and Rehabilitation 1:
Crestview Healthcare Residence 1:

Medical Groups Affiliated with BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST

There are 474 doctors and 49 medical groups that are affiliated with BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST.

Affiliated Doctor Groups


The list of medical professionals associated with BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST is very long, so we have added another pages. See a list of medical professionals associated with BAYLOR SCOTT & WHITE MEDICAL CENTER HILLCREST.