PARKLAND HEALTH & HOSPITAL SYSTEM Review

Get Information, Ratings, Surveys, and Compare PARKLAND HEALTH & HOSPITAL SYSTEM to other hospitals

Overall Hospital Rating: ; HCAPS approval: 72%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of PARKLAND HEALTH & HOSPITAL SYSTEM. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with PARKLAND HEALTH & HOSPITAL SYSTEM, Survey Analysis.)

In the briefest summary, PARKLAND HEALTH & HOSPITAL SYSTEM is one of the types of hospitals called Acute Care Hospitals. It is in DALLAS, TX. Its five star rating is 3 . Its type of ownership is Government - Hospital District or Authority. The facility's Medicare ID is 450015. It does provide emergency services. There are 1,134 medical professionals and 59 doctor groups affiliated with the hospital. On average at PARKLAND HEALTH & HOSPITAL SYSTEM, emergency patients were charged $25,059. This is lower than the state average of $27,898. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 72% of the patients surveyed definitely recommended PARKLAND HEALTH & HOSPITAL SYSTEM, while only 6% did not recommend going to PARKLAND HEALTH & HOSPITAL SYSTEM.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for PARKLAND HEALTH & HOSPITAL SYSTEM

Address:

5200 HARRY HINES BLVD
DALLAS, TX 75235
(214) 590-8000
Click for Map

Medicare Provider Number:

450015

Type:

Acute Care Hospitals

Ownership:

Government - Hospital District or Authority

Overall Hospital Quality Star Rating for PARKLAND HEALTH & HOSPITAL SYSTEM

Overall Rating:



The Overall Hospital Quality Star Rating for PARKLAND HEALTH & HOSPITAL SYSTEM summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for PARKLAND HEALTH & HOSPITAL SYSTEM to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 70 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 6 %
Patients who reported that their nurses "Usually" communicated well 24 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 77 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 19 %
Patients who reported that their nurses "Always" listened carefully to them 66 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 6 %
Patients who reported that their nurses "Usually" listened carefully to them 28 %
Patients who reported that their nurses "Always" explained things in a way they could understand 67 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 25 %
Patients who reported that their doctors "Always" communicated well 76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 5 %
Patients who reported that their doctors "Usually" communicated well 19 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 83 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 14 %
Patients who reported that their doctors "Always" listened carefully to them 73 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 6 %
Patients who reported that their doctors "Usually" listened carefully to them 21 %
Patients who reported that their doctors "Always" explained things in a way they could understand 71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 22 %
Patients who reported that they "Always" received help as soon as they wanted 47 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 17 %
Patients who reported that they "Usually" received help as soon as they wanted 36 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 43 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 18 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 39 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 52 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 17 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 31 %
Patients who reported that staff "Always" explained about medicines before giving it to them 54 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 21 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 65 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 15 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 20 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 36 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 14 %
Patients who reported that YES, they were given information about what to do during their recovery at home 86 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 14 %
Patients who reported that YES, they did discuss whether they would need help after discharge 86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 86 %
Patients who "Agree" they understood their care when they left the hospital 41 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 8 %
Patients who "Strongly Agree" they understood their care when they left the hospital 51 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 46 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 44 %
Patients who "Agree" that they understood their responsiblities in managing their health 42 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 51 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 34 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 58 %
Patients who reported that their room and bathroom were "Always" clean 71 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 9 %
Patients who reported that their room and bathroom were "Usually" clean 20 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 60 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 10 %
Patients who reported that the area around their room was "Usually" quiet at night 30 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 21 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 70 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 6 %
Patients who reported YES, they would definitely recommend the hospital 72 %
Patients who reported YES, they would probably recommend the hospital 22 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of PARKLAND HEALTH & HOSPITAL SYSTEM, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the PARKLAND HEALTH & HOSPITAL SYSTEM provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for PARKLAND HEALTH & HOSPITAL SYSTEM: Not Available

Detailed table for spending and period for patients at PARKLAND HEALTH & HOSPITAL SYSTEM:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $13
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $24
Outpatient (1 to 3 days Prior to Index Hospital Admission) $60
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $1
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $19
Carrier (1 to 3 days Prior to Index Hospital Admission) $672
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $12,166
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $19
Carrier (During Index Hospital Admission) $1,355
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $445
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $127
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,613
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,518
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $2,668
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $65
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,293
Total (Complete Episode) $25,059

Infection Rates at PARKLAND HEALTH & HOSPITAL SYSTEM

These measures show how often patients at PARKLAND HEALTH & HOSPITAL SYSTEM contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 1.27 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 2.19 / Worse
Central Line Associated Bloodstream Infection: Number of Device Days 25,878.00 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 30.86 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 52.00 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards) 1.69 / Worse
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.71 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.46 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 17,648.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 29.06 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 30.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 1.03 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.72 / Same
SSI - Colon Surgery: Upper Confidence Limit 2.38 / Same
SSI - Colon Surgery: Number of Procedures 322.00 / Same
SSI - Colon Surgery: Predicted Cases 8.03 / Same
SSI - Colon Surgery: Observed Cases 11.00 / Same
SSI - Colon Surgery 1.37 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.02 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 2.06 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 328.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 2.40 / Same
SSI - Abdominal Hysterectomy: Observed Cases 1.00 / Same
SSI - Abdominal Hysterectomy 0.42 / Same
MRSA Bacteremia: Lower Confidence Limit 1.22 / Worse
MRSA Bacteremia: Upper Confidence Limit 2.39 / Worse
MRSA Bacteremia: Patient Days 292,569.00 / Worse
MRSA Bacteremia: Predicted Cases 19.67 / Worse
MRSA Bacteremia: Observed Cases 34.00 / Worse
MRSA Bacteremia 1.73 / Worse
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.50 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.72 / Better
Clostridium Difficile (C.Diff): Patient Days 244,871.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 193.40 / Better
Clostridium Difficile (C.Diff): Observed Cases 116.00 / Better
Clostridium Difficile (C.Diff) 0.60 / Better

How PARKLAND HEALTH & HOSPITAL SYSTEM Compares to Other Similar Facilities

This is how PARKLAND HEALTH & HOSPITAL SYSTEM compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in DALLAS, TX

Worst Hospitals in DALLAS, TX

Percentages of Complications and Deaths at PARKLAND HEALTH & HOSPITAL SYSTEM

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients 13% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 7.6% SAME
Death rate for heart failure patients 7.8% Better
Death rate for pneumonia patients 17.5% SAME
Death rate for stroke patients 13% SAME
Pressure ulcer rate 1.24% Worse
Death rate among surgical inpatients with serious treatable complications 200.85% SAME
Iatrogenic pneumothorax rate 0.24% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.54% SAME
Postoperative acute kidney injury requiring dialysis rate 1.36% SAME
Postoperative respiratory failure rate 10.11% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.25% SAME
Postoperative sepsis rate 5.92% SAME
Postoperative wound dehiscence rate 2.27% SAME
Abdominopelvic accidental puncture or laceration rate 0.79% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.2% SAME

Skilled Nursing Facilities Near PARKLAND HEALTH & HOSPITAL SYSTEM

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near PARKLAND HEALTH & HOSPITAL SYSTEM ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
The Plaza at Edgemere 5:
Highland Meadows Health and Rehab 5:
Ventana By Buckner 5:
Pure Health Transitional Care at Texas Health Pres 5:
Arbrook Plaza 5:
Pearl Nordan Care Center - Nursing 5:
Continuing Care at Highland Springs 5:
Pure Health Transitional Care at Thr Arlington 5:
Christian Care Center 5:
Palomino Place 5:
Windsor Gardens 5:
The Legacy Midtown Park 5:
Villages of Lake Highlands 5:
Prestonwood Rehabilitation and Nursing Center Inc 5:
C C Young Memorial Home 5:
The Belmont at Twin Creeks 5:
Forum Parkway Health and Rehabilitation 5:
Grapevine Medical Lodge 5:
Walnut Place 4:
Ashford Hall 4:
Life Care Center of Plano 4:
La Dora Nursing and Rehabilitation Center 4:
The Healthcare Resort of Plano 4:
San Remo 4:
Vista Ridge Nursing and Rehabilitation Center 4:
Caraday Mesquite 4:
Presbyterian Village North Special Care Ctr 4:
Heritage House at Keller Rehab and Nursing 4:
Keller Oaks Healthcare Center 4:
Senior Care Beltline 4:
Good Samaritan Society -- Lake Forest Village 4:
The Lodge at Bear Creek 4:
Town East Rehabilitation and Healthcare Center 4:
Parkwood Healthcare Community 4:
Lake Village Nursing and Rehabilitation Center 4:
Bedford Wellness and Rehabilitation 3:
Heritage at Turner Park Health and Rehab 3:
Accel at Willow Bend 3:
Greenbrier Health Care Center 3:
Traymore Nursing Center 3:
Methodist Transitional Care Center-Desoto LLC 3:
Ridgecrest Healthcare and Rehabilitation Center 3:
The Lennwood Nursing and Rehabilitation 3:
Matlock Place Health and Rehabilitation Center 3:
The Manor at Seagoville 3:
Heritage Gardens Rehabilitation and Healthcare 3:
The Rehabilitation and Wellness Centre of Dallas LLC 3:
Town Hall Estates Arlington Inc 3:
Mckinney Healthcare and Rehabilitation Center 3:
Prairie Estates 3:
Le Reve Rehabilitation and Memory Care 3:
Cottonwood Creek Healthcare Community 3:
Crestview Court 3:
Stonemere Rehabilitation Center 3:
Discovery Village at Southlake 3:
Arden Place of Richland Hills 3:
The Legacy at Willow Bend 3:
Rowlett Health and Rehabilitation Center 3:
Irving Nursing and Rehabilitation 3:
Rambling Oaks Courtyard Extensive Care Community 3:
Beacon Harbor Healthcare and Rehabilitation 3:
Glenview Wellness and Rehabilitation 3:
The Madison On Marsh 3:
The Pavilion at Creekwood 3:
Hollymead 3:
Signature Pointe 3:
Balch Springs Nursing Home 3:
The Villa at Mountain View 2:
Arlington Residence and Rehabilitation Center 2:
Golden Acres Living and Rehabilitation Center 2:
Emerald Hills Rehabilitation and Healthcare Center 2:
The Villages On Macarthur 2:
Brookhaven Nursing and Rehabilitation Center 2:
Williamsburg Village Healthcare Campus 2:
Northgate Plaza 2:
The Park In Plano 2:
Garnet Hill Rehabilitation and Skilled Care 2:
Landmark of Plano Rehabilitation and Nursing Cente 2:
Carrara 2:
Mesquite Tree Nursing Center 2:
Five Points at Lake Highlands Nursing and Rehab 2:
Las Brisas Rehabilitation and Wellness Suites 2:
Advanced Health and Rehab Center of Garland 2:
Westridge Nursing and Rehabilitation 2:
Senior Care Health and Rehabilitation Center - Dal 2:
Broadmoor Medical Lodge 2:
Edgewood Rehabilitation and Care Center 2:
The Highlands Guest Care Center LLC 2:
Cross Timbers Rehabilitation and Healthcare Center 2:
The Hillcrest of North Dallas 2:
Brentwood Place Three 2:
The Laurenwood Nursing and Rehabilitation 2:
Lakewest Rehabilitation and Skilled Care 2:
Brentwood Place Two 2:
Willowbend Nursing and Rehabilitation Center 2:
Brentwood Place Four 2:
Remington Transitional Care of Richardson 2:
Arapaho Rehabilitation and Care Center 2:
Pleasant Valley Healthcare and Rehabilitation Cent 2:
Park Village Healthcare and Rehabilitation 2:

Medical Groups Affiliated with PARKLAND HEALTH & HOSPITAL SYSTEM

There are 1,134 doctors and 59 medical groups that are affiliated with PARKLAND HEALTH & HOSPITAL SYSTEM.

Affiliated Doctor Groups


The list of medical professionals associated with PARKLAND HEALTH & HOSPITAL SYSTEM is very long, so we have added another pages. See a list of medical professionals associated with PARKLAND HEALTH & HOSPITAL SYSTEM.