BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO Review

Get Information, Ratings, Surveys, and Compare BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO to other hospitals

Overall Hospital Rating: ; HCAPS approval: 90%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO, Survey Analysis.)

In the briefest summary, BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO is one of the types of hospitals called Acute Care Hospitals. It is in PLANO, TX. Its five star rating is 5 . Its type of ownership is Proprietary. The facility's Medicare ID is 670025. It does provide emergency services. There are 474 medical professionals and 101 doctor groups affiliated with the hospital. On average at BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO, emergency patients were charged $32,095. This is higher than the state average of $27,898. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 90% of the patients surveyed definitely recommended BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO, while only 2% did not recommend going to BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO

Address:

1100 ALLIED DRIVE
PLANO, TX 75093
(469) 814-3278
Click for Map

Medicare Provider Number:

670025

Type:

Acute Care Hospitals

Ownership:

Proprietary

Overall Hospital Quality Star Rating for BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO

Overall Rating:



The Overall Hospital Quality Star Rating for BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 85 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 2 %
Patients who reported that their nurses "Usually" communicated well 13 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 91 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 7 %
Patients who reported that their nurses "Always" listened carefully to them 84 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 3 %
Patients who reported that their nurses "Usually" listened carefully to them 13 %
Patients who reported that their nurses "Always" explained things in a way they could understand 80 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 3 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 17 %
Patients who reported that their doctors "Always" communicated well 86 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 3 %
Patients who reported that their doctors "Usually" communicated well 11 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 92 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 2 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 6 %
Patients who reported that their doctors "Always" listened carefully to them 85 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 3 %
Patients who reported that their doctors "Usually" listened carefully to them 12 %
Patients who reported that their doctors "Always" explained things in a way they could understand 82 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 4 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 14 %
Patients who reported that they "Always" received help as soon as they wanted 73 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 7 %
Patients who reported that they "Usually" received help as soon as they wanted 20 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 74 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 6 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 20 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 73 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 7 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 20 %
Patients who reported that staff "Always" explained about medicines before giving it to them 70 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 14 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 16 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 84 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 5 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 11 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 55 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 23 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 11 %
Patients who reported that YES, they were given information about what to do during their recovery at home 89 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 15 %
Patients who reported that YES, they did discuss whether they would need help after discharge 85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 7 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 93 %
Patients who "Agree" they understood their care when they left the hospital 32 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 4 %
Patients who "Strongly Agree" they understood their care when they left the hospital 64 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 36 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 4 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 60 %
Patients who "Agree" that they understood their responsiblities in managing their health 33 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 3 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 64 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 27 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 4 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 69 %
Patients who reported that their room and bathroom were "Always" clean 79 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 7 %
Patients who reported that their room and bathroom were "Usually" clean 14 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 75 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 4 %
Patients who reported that the area around their room was "Usually" quiet at night 21 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 4 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 7 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 89 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 2 %
Patients who reported YES, they would definitely recommend the hospital 90 %
Patients who reported YES, they would probably recommend the hospital 8 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO: Not Available

Detailed table for spending and period for patients at BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $18
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $141
Outpatient (1 to 3 days Prior to Index Hospital Admission) $200
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $2
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $10
Carrier (1 to 3 days Prior to Index Hospital Admission) $525
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $21,384
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $46
Carrier (During Index Hospital Admission) $2,663
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $596
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $110
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,383
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $853
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $561
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $123
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,482
Total (Complete Episode) $32,095

Infection Rates at BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO

These measures show how often patients at BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards) Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards) Not Available / Not Available
SSI - Colon Surgery: Lower Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Number of Procedures Not Available / Not Available
SSI - Colon Surgery: Predicted Cases Not Available / Not Available
SSI - Colon Surgery: Observed Cases Not Available / Not Available
SSI - Colon Surgery Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases Not Available / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.32 / Same
MRSA Bacteremia: Upper Confidence Limit 6.20 / Same
MRSA Bacteremia: Patient Days 37,520.00 / Same
MRSA Bacteremia: Predicted Cases 1.07 / Same
MRSA Bacteremia: Observed Cases 2.00 / Same
MRSA Bacteremia 1.88 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.20 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 1.53 / Same
Clostridium Difficile (C.Diff): Patient Days 37,520.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 6.32 / Same
Clostridium Difficile (C.Diff): Observed Cases 4.00 / Same
Clostridium Difficile (C.Diff) 0.63 / Same

How BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO Compares to Other Similar Facilities

This is how BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in PLANO, TX

Worst Hospitals in PLANO, TX

Percentages of Complications and Deaths at BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients 10.2% SAME
Death rate for CABG surgery patients 1.6% SAME
Death rate for COPD patients NA Not Enough Data
Death rate for heart failure patients 11.1% SAME
Death rate for pneumonia patients 16.8% SAME
Death rate for stroke patients NA Not Enough Data
Pressure ulcer rate 0.22% SAME
Death rate among surgical inpatients with serious treatable complications 162.73% SAME
Iatrogenic pneumothorax rate 0.2% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 2.09% SAME
Postoperative acute kidney injury requiring dialysis rate 1.27% SAME
Postoperative respiratory failure rate 4.03% Better
Perioperative pulmonary embolism or deep vein thrombosis rate 2.56% SAME
Postoperative sepsis rate 4.35% SAME
Postoperative wound dehiscence rate 1.79% SAME
Abdominopelvic accidental puncture or laceration rate 1.6% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.66% Better

Skilled Nursing Facilities Near BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Ventana By Buckner 5:
Highland Meadows Health and Rehab 5:
Pure Health Transitional Care at Texas Health Pres 5:
Continuing Care at Highland Springs 5:
Forum Parkway Health and Rehabilitation 5:
Palomino Place 5:
The Legacy Midtown Park 5:
Villages of Lake Highlands 5:
The Plaza at Edgemere 5:
C C Young Memorial Home 5:
Christian Care Center 5:
Grapevine Medical Lodge 5:
Prestonwood Rehabilitation and Nursing Center Inc 5:
Arbrook Plaza 5:
Pure Health Transitional Care at Thr Arlington 5:
The Belmont at Twin Creeks 5:
Pearl Nordan Care Center - Nursing 5:
Good Samaritan Society-Denton Village 5:
Keller Oaks Healthcare Center 4:
Ashford Hall 4:
The Lodge at Bear Creek 4:
Senior Care Beltline 4:
Parkwood Healthcare Community 4:
Lake Village Nursing and Rehabilitation Center 4:
La Dora Nursing and Rehabilitation Center 4:
Good Samaritan Society -- Lake Forest Village 4:
Caraday Mesquite 4:
Belterra Health and Rehab 4:
Denton Rehabilitation and Nursing Center 4:
San Remo 4:
Life Care Center of Plano 4:
Vista Ridge Nursing and Rehabilitation Center 4:
Walnut Place 4:
The Healthcare Resort of Plano 4:
Town East Rehabilitation and Healthcare Center 4:
Presbyterian Village North Special Care Ctr 4:
Mckinney Healthcare and Rehabilitation Center 3:
Irving Nursing and Rehabilitation 3:
Town Hall Estates Arlington Inc 3:
Balch Springs Nursing Home 3:
Rowlett Health and Rehabilitation Center 3:
Beacon Harbor Healthcare and Rehabilitation 3:
Ridgecrest Healthcare and Rehabilitation Center 3:
Lexington Medical Lodge 3:
Glenview Wellness and Rehabilitation 3:
Stonemere Rehabilitation Center 3:
Prairie Estates 3:
Discovery Village at Southlake 3:
The Legacy at Willow Bend 3:
Hollymead 3:
Cottonwood Creek Healthcare Community 3:
Bedford Wellness and Rehabilitation 3:
Traymore Nursing Center 3:
Accel at Willow Bend 3:
Heritage at Turner Park Health and Rehab 3:
The Madison On Marsh 3:
Rambling Oaks Courtyard Extensive Care Community 3:
Heritage Gardens Rehabilitation and Healthcare 3:
Greenbrier Health Care Center 3:
The Rehabilitation and Wellness Centre of Dallas LLC 3:
Signature Pointe 3:
The Manor at Seagoville 3:
Le Reve Rehabilitation and Memory Care 3:
The Highlands Guest Care Center LLC 2:
Park Manor of Mckinney 2:
Brentwood Place Three 2:
North Park Health and Rehabilitation Center 2:
Brentwood Place Two 2:
Brentwood Place Four 2:
Hurst Plaza Nursing and Rehab 2:
Cottonwood Nursing and Rehabilitation 2:
The Villa at Mountain View 2:
Senior Care Health and Rehabilitation Center - Dal 2:
Autumn Leaves 2:
Pleasant Valley Healthcare and Rehabilitation Cent 2:
The Park In Plano 2:
Cross Timbers Rehabilitation and Healthcare Center 2:
Arlington Residence and Rehabilitation Center 2:
Golden Acres Living and Rehabilitation Center 2:
The Laurenwood Nursing and Rehabilitation 2:
Edgewood Rehabilitation and Care Center 2:
Emerald Hills Rehabilitation and Healthcare Center 2:
Remington Transitional Care of Richardson 2:
Arapaho Rehabilitation and Care Center 2:
Garnet Hill Rehabilitation and Skilled Care 2:
The Villages On Macarthur 2:
Lakewest Rehabilitation and Skilled Care 2:
The Hillcrest of North Dallas 2:
Landmark of Plano Rehabilitation and Nursing Cente 2:
Carrara 2:
Northgate Plaza 2:
The Villages of Dallas 2:
Willowbend Nursing and Rehabilitation Center 2:
Five Points at Lake Highlands Nursing and Rehab 2:
Las Brisas Rehabilitation and Wellness Suites 2:
Brookhaven Nursing and Rehabilitation Center 2:
Advanced Health and Rehab Center of Garland 2:
Broadmoor Medical Lodge 2:
Mesquite Tree Nursing Center 2:
Avante Rehabilitation Center 1:

Medical Groups Affiliated with BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO

There are 474 doctors and 101 medical groups that are affiliated with BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO.

Affiliated Doctor Groups


The list of medical professionals associated with BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO is very long, so we have added another pages. See a list of medical professionals associated with BAYLOR SCOTT & WHITE THE HEART HOSPITAL - PLANO.