MEMORIAL HOSPITAL in CARTHAGE, IL:
Reviews, Ratings, Surveys, Comparisons, Find a Doctor, etc.
Overall Rating: Not Available
Database data was released on January 25, 2023
About MEMORIAL HOSPITAL
Rating:
Not Available
NursingHomeDatabase has the latest reviews, location, phone numbers, list of medical professionaals and other information about MEMORIAL HOSPITAL.
MEMORIAL HOSPITAL is one of a type of hospitals called Critical Access Hospitals. It is located in CARTHAGE, IL. Its five star rating is Not Available. It's type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 141305.
EMERGENCY SERVICES: It does provide emergency services.
There are 74 medical professionals affiliated with MEMORIAL HOSPITAL.
According to a survey by the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 74% of the patients surveyed definitely recommended MEMORIAL HOSPITAL, while only 3% did not recommend going to MEMORIAL HOSPITAL.
The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
General Information for MEMORIAL HOSPITAL
Address:
1454 N COUNTY ROAD 2050 E
CARTHAGE, IL
62321
(217) 357-8500
Click for Map
Medicare Provider Number:
141305
Type:
Critical Access Hospitals
Ownership:
Voluntary non-profit - Private
Overall Hospital Quality Star Rating for MEMORIAL HOSPITAL
Overall Rating: Not Available
The Overall Hospital Quality Star Rating for MEMORIAL HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
Most hospitals will have an Overall Hospital Quality Star Rating of 3.
The methodology used to calculate Overall Star Ratings involves multiple steps to select, standardize, and calculate scores based on Care Compare measures. Overall Star Ratings are created using this seven-step process:
- Selection and standardization of measures for inclusion in the Overall Star Rating
- Assignment of measures to groups
- Calculation and standardization of measure group scores
- Calculation of hospital summary scores as a weighted average of available group scores
- Application of minimum thresholds for receiving an Overall Star Rating
- Assignment of hospitals to peer groups based on their number of measure groups (3, 4, or 5)
- Application of clustering algorithm to categorize summary scores into star ratings
For each hospital, a hospital summary score is calculated by taking the weighted average of the hospital’s scores for each measure group. The table below shows the weight applied to each measure group. The hospital summary score is then used to assign hospitals to star ratings, using k-means clustering within each peer group.
| Measure group | Weight used in calculation |
|---|---|
| Mortality | 22% |
| Safety | 22% |
| Readmission | 22% |
| Patient Experience | 22% |
| Timely & Effective Care | 12% |
Note that these percentage weights are out of 100%. If a hospital has no measures in a certain measure group, the weighted percentage is redistributed proportionally to the other measure groups. For example, if a hospital had no measures in the Timely & Effective Care category, the 12% weight would be redistributed evenly as 25% for each of the Mortality, Safety of Care, Readmission and Patient Experience groups.
National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.
| Overall rating | Number of hospitals / Percentage |
|---|---|
| 1 star | 198 (6.34%) |
| 2 stars | 702 (22.49%) |
| 3 stars | 895 (28.68%) |
| 4 stars | 895 (28.68%) |
| 5 stars | 431 (13.81%) |
| N/A | 1,368 (30.47%) |
Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.
Cost of MEMORIAL HOSPITAL, Compare to National and State Averages
Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MEMORIAL HOSPITAL provides.
To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.
MSPB for MEMORIAL HOSPITAL: Not Available
More Information about the calculation of Medicare Spending Per Beneficiary for MEMORIAL HOSPITAL: The measure assesses Medicare Part A and Part B payments for services provided to a MEMORIAL HOSPITAL during a spending-per-beneficiary episode that spans from three days prior to an inpatient hospital admission through 30 days after discharge. The payments included in this measure are price-standardized and risk-adjusted. The payment measures for heart attack, heart failure, pneumonia, and hip/knee replacement are estimates of payments associated with a 30-day episode of care for heart attack, heart failure, or pneumonia, or a 90-day episode of care for hip/knee replacement. The episode of care begins with the admission. For the heart attack, heart failure, and pneumonia measures, payments across multiple care settings, services, and supplies (inpatient, outpatient, skilled nursing facility, home health, hospice, physician/clinical laboratory/ambulance services, durable medical equipment, prosthetics/orthotics, and supplies) are assessed for the next 30 days. For hip/knee replacement, the measure includes all payments for the next 30 days but also includes payments related to the hip/knee replacement for days 31 – 90. For the heart attack, heart failure, pneumonia, and hip/knee replacement payment measures, payment rates are provided in the downloadable database and presented on the Hospital Care Compare website in terms of dollars. Hospitals’ rates are compared to the national mean payment to categorize whether a hospital’s payment rate is less than the national mean payment, no different than the national mean payment, or greater than the national mean payment, For some hospitals, the number of cases is too small to reliably compare their results to the national mean payment. The payment measures are not intended to be interpreted in isolation but to be considered in the context of existing quality measures such as CMS’s 30-day mortality measures for heart attack, heart failure, and pneumonia, and the 90-day complication measure for hip/knee replacement.
Infection Rates at MEMORIAL HOSPITAL
These measures show how often patients at MEMORIAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally. HAI measures provide information on infections that occur while the patient is in the hospital and include: central line-associated bloodstream infections (CLABSI), catheterassociated urinary tract infections (CAUTI), surgical site infection (SSI) from colon surgery or abdominal hysterectomy, methicillin-resistant Staphylococcus Aureus (MRSA) blood laboratory-identified events (bloodstream infections), and Clostridium difficile (C.diff.) laboratory-identified events (intestinal infections). The HAI measures show how often patients at MEMORIAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to like hospitals. The CDC calculates a Standardized Infection Ratio (SIR) which may take into account the type of patient care location, number of patients with an existing infection, laboratory methods, hospital affiliation with a medical school, bed size of the hospital, patient age, and classification of patient health. SIRs are calculated for the hospital, the state, and the nation. Hospitals’ SIRs are compared to the national benchmark to determine if hospitals’ performance on these measures is better than the national benchmark (lower), no different than the national benchmark, or worse than the national benchmark (higher). The HAI measures apply to all patients treated in acute care hospitals, including adult, pediatric, neonatal, Medicare, and non-Medicare patients.
| Infection Type | Score / Compare to National Average |
|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | Not Available / Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | Not Available / Not Available |
| Central Line Associated Bloodstream Infection: Number of Device Days | 133.00 / Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 0.04 / Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 0.00 / Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | Not Available / Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | Not Available / Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | Not Available / Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 517.00 / Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 0.34 / Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 1.00 / Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | Not Available / Not Available |
| SSI - Colon Surgery: Lower Confidence Limit | Not Available / Not Available |
| SSI - Colon Surgery: Upper Confidence Limit | Not Available / Not Available |
| SSI - Colon Surgery: Number of Procedures | Not Available / Not Available |
| SSI - Colon Surgery: Predicted Cases | Not Available / Not Available |
| SSI - Colon Surgery: Observed Cases | Not Available / Not Available |
| SSI - Colon Surgery | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Number of Procedures | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Predicted Cases | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Observed Cases | Not Available / Not Available |
| SSI - Abdominal Hysterectomy | Not Available / Not Available |
| MRSA Bacteremia: Lower Confidence Limit | Not Available / Not Available |
| MRSA Bacteremia: Upper Confidence Limit | Not Available / Not Available |
| MRSA Bacteremia: Patient Days | 175.00 / Not Available |
| MRSA Bacteremia: Predicted Cases | 0.00 / Not Available |
| MRSA Bacteremia: Observed Cases | 0.00 / Not Available |
| MRSA Bacteremia | Not Available / Not Available |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | Not Available / Not Available |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | Not Available / Not Available |
| Clostridium Difficile (C.Diff): Patient Days | 19.00 / Not Available |
| Clostridium Difficile (C.Diff): Predicted Cases | 0.00 / Not Available |
| Clostridium Difficile (C.Diff): Observed Cases | 0.00 / Not Available |
| Clostridium Difficile (C.Diff) | Not Available / Not Available |
How MEMORIAL HOSPITAL Compares to Other Similar Facilities
This is how MEMORIAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.
Worst Hospitals in CARTHAGE, IL
Percentages of Complications and Deaths at MEMORIAL HOSPITAL
| Measure | Score | Compared to National Rates |
|---|---|---|
| Rate of complications for hip/knee replacement patients | NA | Not Enough Data |
| Death rate for heart attack patients | NA | Not Enough Data |
| Death rate for CABG surgery patients | NA | Not Enough Data |
| Death rate for COPD patients | NA | Not Enough Data |
| Death rate for heart failure patients | NA | Not Enough Data |
| Death rate for pneumonia patients | 16% | SAME |
| Death rate for stroke patients | NA | Not Enough Data |
| Pressure ulcer rate | NA | Not Enough Data |
| Death rate among surgical inpatients with serious treatable complications | NA | Not Enough Data |
| Iatrogenic pneumothorax rate | NA | Not Enough Data |
| In-hospital fall with hip fracture rate | NA | Not Enough Data |
| Postoperative hemorrhage or hematoma rate | NA | Not Enough Data |
| Postoperative acute kidney injury requiring dialysis rate | NA | Not Enough Data |
| Postoperative respiratory failure rate | NA | Not Enough Data |
| Perioperative pulmonary embolism or deep vein thrombosis rate | NA | Not Enough Data |
| Postoperative sepsis rate | NA | Not Enough Data |
| Postoperative wound dehiscence rate | NA | Not Enough Data |
| Abdominopelvic accidental puncture or laceration rate | NA | Not Enough Data |
| CMS Medicare PSI 90: Patient safety and adverse events composite | NA | Not Enough Data |
Skilled Nursing Facilities Near MEMORIAL HOSPITAL
Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MEMORIAL HOSPITAL ranked by their CMS 5-Star Overall Rating.
Medical Professsionals Affiliated with MEMORIAL HOSPITAL
These are the doctors affliated with this hospital:
- UMAMA ADIL ( PULMONARY DISEASE - BLESSING HOSPITAL )
- ANITA ARNOLD ( NURSE PRACTITIONER - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- JOHN BARBAGIOVANNI ( GASTROENTEROLOGY - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- RAHUL BASHO ( ORTHOPEDIC SURGERY - MIDWEST ORTHOPEDIC SPECIALISTS INC )
- GINA BELL ( OBSTETRICS/GYNECOLOGY - MEMORIAL HOSPITAL ASSOCIATION )
- TIMOTHY BIAGINI ( GASTROENTEROLOGY - SPRINGFIELD CLINIC LLP )
- TERIN BLANCHARD ( FAMILY PRACTICE - BLESSING CORPORATE SERVICES INC )
- TRACEY BURGARD ( NURSE PRACTITIONER - MEMORIAL HOSPITAL ASSOCIATION )
- ROSALINDA CAMPOS ( FAMILY PRACTICE - MEMORIAL HOSPITAL ASSOCIATION )
- KRISTA CARLE ( NURSE PRACTITIONER - MEMORIAL HOSPITAL ASSOCIATION )
- MUHAMMAD CHOUDRY ( INTERNAL MEDICINE - PHYSICIANS IMMEDIATE CARE NORTH CHICAGO PLLC )
- GEORGE CRICKARD ( ORTHOPEDIC SURGERY - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- MONICA CRIM ( NURSE PRACTITIONER - MEMORIAL HOSPITAL ASSOCIATION )
- JOSE DELROSARIO ( HOSPITALIST - GIBSON COMMUNITY HOSPITAL ASSOCIATION )
- WISSAM DERIAN ( CARDIOVASCULAR DISEASE (CARDIOLOGY) - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- SHANNA DIERKER ( NURSE PRACTITIONER - BLESSING HOSPITAL )
- MADHU DUKKIPATI ( INTERVENTIONAL CARDIOLOGY - ST. JOHN'S HOSPITAL OF THE HOSPITAL SISTERS OF THE THIRD ORDER OF ST F )
- LUKE ELLERMAN ( NURSE PRACTITIONER - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- DAN EVANS ( NEPHROLOGY - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- DOUGLAS FREEL ( PODIATRY - PIKE COUNTY MEMORIAL HOSPITAL )
- MICHAEL GADSON ( PSYCHIATRY - MENTAL HEALTH CENTERS OF WESTERN ILLINOIS )
- HRISHIKESH GHANEKAR ( NEPHROLOGY - HANNIBAL REGIONAL HEALTHCARE SYSTEM, INC )
- JANETTE GLASS ( NURSE PRACTITIONER - MEMORIAL HOSPITAL ASSOCIATION )
- UMUT GOMCELI ( CARDIOVASCULAR DISEASE (CARDIOLOGY) - HANNIBAL CLINIC OPERATIONS, LLC )
- JUSTO GONZALEZ-TRAPAGA ( NEPHROLOGY - BLESSING HOSPITAL )
- ROBERT HAAG ( DIAGNOSTIC RADIOLOGY - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- JOHN HAMMOCK ( CARDIOVASCULAR DISEASE (CARDIOLOGY) - BLESSING CORPORATE SERVICES INC )
- DOUGLAS HEIGHTON ( FAMILY PRACTICE - MEMORIAL HOSPITAL ASSOCIATION )
- JODI HELLER ( NURSE PRACTITIONER - SPRINGFIELD CLINIC LLP )
- DUSTIN HIGGINS ( ENDOCRINOLOGY - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- KEVIN HILTON ( ORTHOPEDIC SURGERY - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- JEFFREY HORVATH ( RHEUMATOLOGY - SPRINGFIELD CLINIC LLP )
- CHRISTOPHER JONES ( OBSTETRICS/GYNECOLOGY - MEMORIAL HOSPITAL ASSOCIATION )
- VICTORIA KALIVODA-POPELA ( FAMILY PRACTICE - MASON HOSPITAL DISTRICT )
- KIRAN KHANOLKAR ( FAMILY PRACTICE - CRANDON EMERGENCY PHYSICIANS LLC )
- LOUIS KIM ( INTERNAL MEDICINE - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- COURTNEY KRUTHOFF ( NURSE PRACTITIONER - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- JEFFERY LEON ( PHYSICIAN ASSISTANT - MEMORIAL HOSPITAL ASSOCIATION )
- LAURA MARANVILLE ( NURSE PRACTITIONER - MEMORIAL HOSPITAL ASSOCIATION )
- EDWARD MCKENNEY ( GENERAL PRACTICE - MEMORIAL HOSPITAL ASSOCIATION )
- ALEX MERLO ( EMERGENCY MEDICINE - SCHUYLER COUNTY HOSPITAL DISTRICT )
- MUSTAFA NAKAWA ( FAMILY PRACTICE - THE METHODIST HOSPITALS INC )
- ELIOT NISSENBAUM ( CARDIOVASCULAR DISEASE (CARDIOLOGY) - BLESSING HOSPITAL )
- DEBRA ODEN ( DIAGNOSTIC RADIOLOGY - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- ANNETTE OETKEN ( FAMILY PRACTICE - BLESSING CORPORATE SERVICES INC )
- MICHAEL OTTNEY ( FAMILY PRACTICE - MEMORIAL HOSPITAL ASSOCIATION )
- MIGUEL PARDINAS GUTIERREZ ( PULMONARY DISEASE - BLESSING HOSPITAL )
- PETER PERLL ( GENERAL SURGERY - MEMORIAL HOSPITAL ASSOCIATION )
- KATHERINE PHILLIPS ( NURSE PRACTITIONER - BLESSING CORPORATE SERVICES INC )
- DAVID PHILLIPS ( OPHTHALMOLOGY - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- ELIZABETH PICKERING ( PHYSICIAN ASSISTANT - MEMORIAL HOSPITAL ASSOCIATION )
- ADAM RAFI ( INTERVENTIONAL CARDIOLOGY - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- JENNIFER REED ( INTERNAL MEDICINE - MEMORIAL HOSPITAL ASSOCIATION )
- ADAM REYBURN ( INTERNAL MEDICINE - BLESSING HOSPITAL )
- GERALD RILEY ( DIAGNOSTIC RADIOLOGY - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- STEVEN ROSEN ( PHYSICIAN ASSISTANT - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- DANIEL SCHNEIDER ( UROLOGY - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- WILLIAM SCHULTE ( FAMILY PRACTICE )
- ABRAHAM SHEFFIELD ( OTOLARYNGOLOGY - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- TIMOTHY SMITH ( VASCULAR SURGERY - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- LIONEL SMITH ( FAMILY PRACTICE - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- NANJAPPA SOMANNA ( PULMONARY DISEASE - BLESSING HOSPITAL )
- CHRISTOPHER STORTZUM ( FAMILY PRACTICE - SPRINGFIELD CLINIC LLP )
- DOUGLAS SULLIVANT ( NEUROLOGY - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- HEATHER TODD ( NURSE PRACTITIONER - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- JANESSA VANDETTE ( PHYSICIAN ASSISTANT - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- MICHAEL VEEDER ( HEMATOLOGY/ONCOLOGY - ONCOLOGY-HEMATOLOGY ASSOCIATES OF CENTRAL ILLINOIS P C )
- DAVEDA VOSS ( NURSE PRACTITIONER - MEMORIAL HOSPITAL ASSOCIATION )
- DAVID WADDELL ( HOSPITALIST - SOUTHEAST IOWA REGIONAL MEDICAL CENTER INC )
- ANTHONY WASIELEWSKI ( NURSE PRACTITIONER - MEMORIAL HOSPITAL ASSOCIATION )
- ROBERT WELLER ( OPHTHALMOLOGY - QUINCY PHYSICIANS AND SURGEONS CLINIC PLLC )
- DRAKE WHITE ( ORTHOPEDIC SURGERY - MASON HOSPITAL DISTRICT )
- MELISSA WISSLEAD ( NURSE PRACTITIONER - MEMORIAL HOSPITAL ASSOCIATION )
- SHIJIA ZHANG ( HEMATOLOGY/ONCOLOGY - ONCOLOGY-HEMATOLOGY ASSOCIATES OF CENTRAL ILLINOIS P C )
Patient Survey Results
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MEMORIAL HOSPITAL to the national results for similar facilities.
| Survey Question | Response |
|---|---|
| Patients who reported that their nurses "Always" communicated well | 85 % |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | 2 % |
| Patients who reported that their nurses "Usually" communicated well | 13 % |
| Nurse communication - linear mean score | Not Applicable |
| Nurse communication - star rating | Not Applicable |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | 92 % |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | 0 |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | 8 % |
| Patients who reported that their nurses "Always" listened carefully to them | 82 % |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | 3 % |
| Patients who reported that their nurses "Usually" listened carefully to them | 15 % |
| Patients who reported that their nurses "Always" explained things in a way they could understand | 80 % |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | 3 % |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | 17 % |
| Patients who reported that their doctors "Always" communicated well | 82 % |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | 4 % |
| Patients who reported that their doctors "Usually" communicated well | 14 % |
| Doctor communication - linear mean score | Not Applicable |
| Doctor communication - star rating | Not Applicable |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | 85 % |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | 5 % |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | 10 % |
| Patients who reported that their doctors "Always" listened carefully to them | 83 % |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | 4 % |
| Patients who reported that their doctors "Usually" listened carefully to them | 13 % |
| Patients who reported that their doctors "Always" explained things in a way they could understand | 79 % |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | 3 % |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | 18 % |
| Patients who reported that they "Always" received help as soon as they wanted | 77 % |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | 6 % |
| Patients who reported that they "Usually" received help as soon as they wanted | 17 % |
| Staff responsiveness - linear mean score | Not Applicable |
| Staff responsiveness - star rating | Not Applicable |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | 76 % |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | 5 % |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | 19 % |
| Patients who reported that they "Always" received bathroom help as soon as they wanted | 78 % |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | 8 % |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | 14 % |
| Patients who reported that staff "Always" explained about medicines before giving it to them | 73 % |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | 12 % |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | 15 % |
| Communication about medicines - linear mean score | Not Applicable |
| Communication about medicines - star rating | Not Applicable |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | 84 % |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | 4 % |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | 12 % |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | 61 % |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | 21 % |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | 18 % |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | 11 % |
| Patients who reported that YES, they were given information about what to do during their recovery at home | 89 % |
| Discharge information - linear mean score | Not Applicable |
| Discharge information - star rating | Not Applicable |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | 9 % |
| Patients who reported that YES, they did discuss whether they would need help after discharge | 91 % |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | 13 % |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | 87 % |
| Patients who "Agree" they understood their care when they left the hospital | 45 % |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | 2 % |
| Patients who "Strongly Agree" they understood their care when they left the hospital | 53 % |
| Care transition - linear mean score | Not Applicable |
| Care transition - star rating | Not Applicable |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | 49 % |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | 3 % |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | 48 % |
| Patients who "Agree" that they understood their responsiblities in managing their health | 45 % |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | 2 % |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | 53 % |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | 38 % |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | 2 % |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | 60 % |
| Patients who reported that their room and bathroom were "Always" clean | 76 % |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | 3 % |
| Patients who reported that their room and bathroom were "Usually" clean | 21 % |
| Cleanliness - linear mean score | Not Applicable |
| Cleanliness - star rating | Not Applicable |
| Patients who reported that the area around their room was "Always" quiet at night | 75 % |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | 4 % |
| Patients who reported that the area around their room was "Usually" quiet at night | 21 % |
| Quietness - linear mean score | Not Applicable |
| Quietness - star rating | Not Applicable |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | 3 % |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | 16 % |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 81 % |
| Overall hospital rating - linear mean score | Not Applicable |
| Overall hospital rating - star rating | Not Applicable |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | 3 % |
| Patients who reported YES, they would definitely recommend the hospital | 74 % |
| Patients who reported YES, they would probably recommend the hospital | 23 % |
| Recommend hospital - linear mean score | Not Applicable |
| Recommend hospital - star rating | Not Applicable |
| Summary star rating | Not Applicable |
