BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY Review

Get Information, Ratings, Surveys, and Compare BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY to other hospitals

Overall Hospital Rating: ; HCAPS approval: 72%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY, Survey Analysis.)

In the briefest summary, BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY is one of the types of hospitals called Acute Care Hospitals. It is in MALVERN, AR. Its five star rating is 3 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 40076. It does provide emergency services. There are 58 medical professionals and 31 doctor groups affiliated with the hospital. On average at BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY, emergency patients were charged $18,464. This is lower than the state average of $25,829. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 72% of the patients surveyed definitely recommended BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY, while only 11% did not recommend going to BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY

Address:

1001 SCHNEIDER DRIVE
MALVERN, AR 72104
(501) 332-1000
Click for Map

Medicare Provider Number:

40076

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY

Overall Rating:



The Overall Hospital Quality Star Rating for BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 89 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 2 %
Patients who reported that their nurses "Usually" communicated well 9 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 93 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 1 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 6 %
Patients who reported that their nurses "Always" listened carefully to them 90 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 3 %
Patients who reported that their nurses "Usually" listened carefully to them 7 %
Patients who reported that their nurses "Always" explained things in a way they could understand 85 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 3 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 12 %
Patients who reported that their doctors "Always" communicated well 90 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 3 %
Patients who reported that their doctors "Usually" communicated well 7 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 92 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Always" listened carefully to them 93 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 2 %
Patients who reported that their doctors "Usually" listened carefully to them 5 %
Patients who reported that their doctors "Always" explained things in a way they could understand 85 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 5 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 10 %
Patients who reported that they "Always" received help as soon as they wanted 85 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 5 %
Patients who reported that they "Usually" received help as soon as they wanted 10 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 92 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 4 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 4 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 78 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 6 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 16 %
Patients who reported that staff "Always" explained about medicines before giving it to them 61 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 24 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 15 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 74 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 49 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 14 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 14 %
Patients who reported that YES, they were given information about what to do during their recovery at home 86 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 14 %
Patients who reported that YES, they did discuss whether they would need help after discharge 86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 86 %
Patients who "Agree" they understood their care when they left the hospital 40 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 5 %
Patients who "Strongly Agree" they understood their care when they left the hospital 55 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 48 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 46 %
Patients who "Agree" that they understood their responsiblities in managing their health 37 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 59 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 35 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 60 %
Patients who reported that their room and bathroom were "Always" clean 85 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 2 %
Patients who reported that their room and bathroom were "Usually" clean 13 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 78 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 2 %
Patients who reported that the area around their room was "Usually" quiet at night 20 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 10 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 82 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 11 %
Patients who reported YES, they would definitely recommend the hospital 72 %
Patients who reported YES, they would probably recommend the hospital 17 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY: Not Available

Detailed table for spending and period for patients at BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $0
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $65
Outpatient (1 to 3 days Prior to Index Hospital Admission) $271
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $4
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $3
Carrier (1 to 3 days Prior to Index Hospital Admission) $663
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $7,580
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $16
Carrier (During Index Hospital Admission) $492
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $473
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $194
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,173
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $604
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $2,719
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $82
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,124
Total (Complete Episode) $18,464

Infection Rates at BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY

These measures show how often patients at BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days 107.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 0.06 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 0.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards) Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 188.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 0.09 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 0.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards) Not Available / Not Available
SSI - Colon Surgery: Lower Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Number of Procedures 1.00 / Not Available
SSI - Colon Surgery: Predicted Cases 0.02 / Not Available
SSI - Colon Surgery: Observed Cases 0.00 / Not Available
SSI - Colon Surgery Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases Not Available / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit Not Available / Not Available
MRSA Bacteremia: Patient Days 2,134.00 / Not Available
MRSA Bacteremia: Predicted Cases 0.06 / Not Available
MRSA Bacteremia: Observed Cases 0.00 / Not Available
MRSA Bacteremia Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit Not Available / Not Available
Clostridium Difficile (C.Diff): Upper Confidence Limit Not Available / Not Available
Clostridium Difficile (C.Diff): Patient Days 2,134.00 / Not Available
Clostridium Difficile (C.Diff): Predicted Cases 0.67 / Not Available
Clostridium Difficile (C.Diff): Observed Cases 1.00 / Not Available
Clostridium Difficile (C.Diff) Not Available / Not Available

How BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY Compares to Other Similar Facilities

This is how BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in MALVERN, AR

Worst Hospitals in MALVERN, AR

Percentages of Complications and Deaths at BAPTIST HEALTH MEDICAL CENTER-HOT SPRINGS COUNTY

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients NA Not Enough Data
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients NA Not Enough Data
Death rate for heart failure patients 12.4% SAME
Death rate for pneumonia patients 20.6% SAME
Death rate for stroke patients NA Not Enough Data
Pressure ulcer rate 0.52% SAME
Death rate among surgical inpatients with serious treatable complications NA Not Enough Data
Iatrogenic pneumothorax rate 0.24% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate NA Not Enough Data
Postoperative acute kidney injury requiring dialysis rate NA Not Enough Data
Postoperative respiratory failure rate NA Not Enough Data
Perioperative pulmonary embolism or deep vein thrombosis rate NA Not Enough Data
Postoperative sepsis rate NA Not Enough Data
Postoperative wound dehiscence rate NA Not Enough Data
Abdominopelvic accidental puncture or laceration rate NA Not Enough Data
CMS Medicare PSI 90: Patient safety and adverse events composite 0.97% SAME