PRESENCE SAINT FRANCIS HOSPITAL Review

Get Information, Ratings, Surveys, and Compare PRESENCE SAINT FRANCIS HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 59%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of PRESENCE SAINT FRANCIS HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with PRESENCE SAINT FRANCIS HOSPITAL, Survey Analysis.)

In the briefest summary, PRESENCE SAINT FRANCIS HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in EVANSTON, IL. Its five star rating is 2 . Its type of ownership is Voluntary non-profit - Church. The facility's Medicare ID is 140080. It does provide emergency services. There are 300 medical professionals and 95 doctor groups affiliated with the hospital. On average at PRESENCE SAINT FRANCIS HOSPITAL, emergency patients were charged $27,075. This is higher than the state average of $25,739. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 59% of the patients surveyed definitely recommended PRESENCE SAINT FRANCIS HOSPITAL, while only 11% did not recommend going to PRESENCE SAINT FRANCIS HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for PRESENCE SAINT FRANCIS HOSPITAL

Address:

355 RIDGE AVE
EVANSTON, IL 60202
(847) 316-4000
Click for Map

Medicare Provider Number:

140080

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Church

Overall Hospital Quality Star Rating for PRESENCE SAINT FRANCIS HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for PRESENCE SAINT FRANCIS HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for PRESENCE SAINT FRANCIS HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 71 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 8 %
Patients who reported that their nurses "Usually" communicated well 21 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 78 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 6 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 16 %
Patients who reported that their nurses "Always" listened carefully to them 67 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 10 %
Patients who reported that their nurses "Usually" listened carefully to them 23 %
Patients who reported that their nurses "Always" explained things in a way they could understand 67 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 24 %
Patients who reported that their doctors "Always" communicated well 71 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 9 %
Patients who reported that their doctors "Usually" communicated well 20 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 77 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 6 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 17 %
Patients who reported that their doctors "Always" listened carefully to them 69 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 10 %
Patients who reported that their doctors "Usually" listened carefully to them 21 %
Patients who reported that their doctors "Always" explained things in a way they could understand 68 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 10 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 22 %
Patients who reported that they "Always" received help as soon as they wanted 54 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 18 %
Patients who reported that they "Usually" received help as soon as they wanted 28 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 47 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 19 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 34 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 59 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 17 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 24 %
Patients who reported that staff "Always" explained about medicines before giving it to them 57 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 18 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 72 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 38 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 19 %
Patients who reported that YES, they were given information about what to do during their recovery at home 81 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 21 %
Patients who reported that YES, they did discuss whether they would need help after discharge 79 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 18 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 82 %
Patients who "Agree" they understood their care when they left the hospital 48 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 9 %
Patients who "Strongly Agree" they understood their care when they left the hospital 43 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 35 %
Patients who "Agree" that they understood their responsiblities in managing their health 50 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 42 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 42 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 51 %
Patients who reported that their room and bathroom were "Always" clean 72 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 10 %
Patients who reported that their room and bathroom were "Usually" clean 18 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 54 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 13 %
Patients who reported that the area around their room was "Usually" quiet at night 33 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 14 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 25 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 61 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 11 %
Patients who reported YES, they would definitely recommend the hospital 59 %
Patients who reported YES, they would probably recommend the hospital 30 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of PRESENCE SAINT FRANCIS HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the PRESENCE SAINT FRANCIS HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for PRESENCE SAINT FRANCIS HOSPITAL: Not Available

Detailed table for spending and period for patients at PRESENCE SAINT FRANCIS HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $13
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $24
Outpatient (1 to 3 days Prior to Index Hospital Admission) $78
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $30
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $7
Carrier (1 to 3 days Prior to Index Hospital Admission) $728
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $10,206
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $10
Carrier (During Index Hospital Admission) $1,391
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $567
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $146
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,789
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $906
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $7,374
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $44
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,763
Total (Complete Episode) $27,075

Infection Rates at PRESENCE SAINT FRANCIS HOSPITAL

These measures show how often patients at PRESENCE SAINT FRANCIS HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.02 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.62 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 3,385.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 3.04 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 1.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.33 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.01 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.85 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 6,014.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 5.81 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 1.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.17 / Better
SSI - Colon Surgery: Lower Confidence Limit -- / Same
SSI - Colon Surgery: Upper Confidence Limit 2.13 / Same
SSI - Colon Surgery: Number of Procedures 46.00 / Same
SSI - Colon Surgery: Predicted Cases 1.41 / Same
SSI - Colon Surgery: Observed Cases 0.00 / Same
SSI - Colon Surgery 0.00 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases Not Available / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.02 / Same
MRSA Bacteremia: Upper Confidence Limit 2.04 / Same
MRSA Bacteremia: Patient Days 38,176.00 / Same
MRSA Bacteremia: Predicted Cases 2.42 / Same
MRSA Bacteremia: Observed Cases 1.00 / Same
MRSA Bacteremia 0.41 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.26 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.87 / Better
Clostridium Difficile (C.Diff): Patient Days 38,176.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 21.96 / Better
Clostridium Difficile (C.Diff): Observed Cases 11.00 / Better
Clostridium Difficile (C.Diff) 0.50 / Better

How PRESENCE SAINT FRANCIS HOSPITAL Compares to Other Similar Facilities

This is how PRESENCE SAINT FRANCIS HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in EVANSTON, IL

Worst Hospitals in EVANSTON, IL

Percentages of Complications and Deaths at PRESENCE SAINT FRANCIS HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 4% SAME
Death rate for heart attack patients 13.7% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 8.1% SAME
Death rate for heart failure patients 12.3% SAME
Death rate for pneumonia patients 18.6% SAME
Death rate for stroke patients 13.8% SAME
Pressure ulcer rate 0.38% SAME
Death rate among surgical inpatients with serious treatable complications 157.56% SAME
Iatrogenic pneumothorax rate 0.29% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.2% SAME
Postoperative acute kidney injury requiring dialysis rate 1.52% SAME
Postoperative respiratory failure rate 7.13% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.85% SAME
Postoperative sepsis rate 6.27% SAME
Postoperative wound dehiscence rate 1.91% SAME
Abdominopelvic accidental puncture or laceration rate 0.94% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.94% SAME

Skilled Nursing Facilities Near PRESENCE SAINT FRANCIS HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near PRESENCE SAINT FRANCIS HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Burgess Square Healthcare Ctr 5:
Winston Manor Cnv and Nursing 5:
West Suburban Medical Ctr 5:
Oak Trace 5:
Wesley Place 5:
Moorings of Arlington Heights 5:
Terraces at The Clare 5:
Beacon Hill 5:
Pearl of Evanston,the 5:
Whitehall of Deerfield 5:
Dimensions Living Burr Ridge 5:
Community First Medical Center 5:
Niles Nsg and Rehab Ctr 5:
Healthbridge of Arlington Hts 5:
The Admiral at The Lake 5:
Lake Forest Place 5:
Radford Green 5:
Gottlieb Memorial Hospital 5:
Elevate Care Northbrook 5:
Westminster Place 5:
Selfhelp Home of Chicago 5:
The Mather Evanston 5:
Brandel Health and Rehab 5:
St Joseph Village of Chicago 5:
Avantara Lake Zurich 5:
Thrive of Lisle 5:
Avantara Long Grove 5:
Little Sisters of The Poor 5:
Wynscape Health and Rehab 5:
Celebrate Senior Living Niles 5:
Dupage Care Center 5:
Little Sisters of The Poor of Palatine 5:
Park Ridge Healthcare Center 5:
Alden Estates of Evanston 5:
Wauconda Care 5:
Alden North Shore Rehab and Hcc 5:
Vi at The Glen 5:
Alden Estates of Skokie 5:
Central Baptist Village 5:
Prairieview at The Garlands 5:
Grove of Northbrook,the 5:
Ascension Saint Benedict 5:
Citadel Care Center-Wilmette 5:
The British Home 4:
Birchwood Plaza 4:
Addolorata Villa 4:
Deerfield Crossing Northbrook 4:
Buckingham Pavilion 4:
Meadowbrook Manor - Lagrange 4:
Park Place Christian Community 4:
Astoria Place Living and Rehab 4:
Ascension Resurrection Life 4:
Elevate Care Abington 4:
Dimensions Living Prospect Hts 4:
Ignite Medical Hanover Park 4:
Arista Healthcare 4:
All American Vlge Nrsg and Rhb 4:
Glenview Terrace 4:
Ascension Nazarethville Place 4:
Aperion Care Evanston 4:
Alden Poplar Creek Rehab and Hcc 4:
Franciscan Village 4:
Pavilion of Waukegan 4:
Dobson Plaza 4:
Alden Des Plaines Rehab and Hc 4:
Hillcrest Retirement Village 4:
Alden Long Grove Rehab and hc Ctr 4:
Alden Lincoln Rehab and H C Ctr 4:
The Waterford Care Center 3:
Mercy Circle 3:
Bella Terra Lombard 3:
Greek American Rehab Care Ctr 3:
Clark Manor 3:
Avantara Palos Heights 3:
Westwood Vlge Nrsg and Rhb Ctr 3:
Bella Terra Elmhurst 3:
Warren Barr Buffalo Grove 3:
Smith Village 3:
Wheaton Village Nrsg and Rhb Ctr 3:
Lincolnwood Place 3:
Norwood Crossing 3:
Warren Park Health and Living Ctr 3:
Warren Barr Oak Lawn 3:
Brookdale Plaza Lisle Snf 3:
Warren Barr Gold Coast 3:
Covenant Living - Windsor Park 3:
Bella Terra Streamwood 3:
Balmoral Home 3:
Elmhurst Extended Care Center 3:
Alden Estates of Northmoor 3:
Harmony Palos 3:
Ascension Casa Scalabrini 3:
Alden Estates of Barrington 3:
The Citadel of Northbrook 3:
Pearl of Rolling Meadows,the 3:
The Pearl of Hinsdale 3:
Avantara Park Ridge 3:
The Grove of Evanston L and R 3:
Plymouth Place 3:
Friendship Village-Schaumburg 3:

Medical Groups Affiliated with PRESENCE SAINT FRANCIS HOSPITAL

There are 300 doctors and 95 medical groups that are affiliated with PRESENCE SAINT FRANCIS HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with PRESENCE SAINT FRANCIS HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with PRESENCE SAINT FRANCIS HOSPITAL.