SOUTHWEST GENERAL HEALTH CENTER Review

Get Information, Ratings, Surveys, and Compare SOUTHWEST GENERAL HEALTH CENTER to other hospitals

Overall Hospital Rating: ; HCAPS approval: 73%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of SOUTHWEST GENERAL HEALTH CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with SOUTHWEST GENERAL HEALTH CENTER, Survey Analysis.)

In the briefest summary, SOUTHWEST GENERAL HEALTH CENTER is one of the types of hospitals called Acute Care Hospitals. It is in MIDDLEBURG HEIGHTS, OH. Its five star rating is 5 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 360155. It does provide emergency services. There are 505 medical professionals and 137 doctor groups affiliated with the hospital. On average at SOUTHWEST GENERAL HEALTH CENTER, emergency patients were charged $24,574. This is lower than the state average of $25,795. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 73% of the patients surveyed definitely recommended SOUTHWEST GENERAL HEALTH CENTER, while only 4% did not recommend going to SOUTHWEST GENERAL HEALTH CENTER.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for SOUTHWEST GENERAL HEALTH CENTER

Address:

18697 BAGLEY ROAD
MIDDLEBURG HEIGHTS, OH 44130
(440) 816-4012
Click for Map

Medicare Provider Number:

360155

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for SOUTHWEST GENERAL HEALTH CENTER

Overall Rating:



The Overall Hospital Quality Star Rating for SOUTHWEST GENERAL HEALTH CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for SOUTHWEST GENERAL HEALTH CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 79 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 4 %
Patients who reported that their nurses "Usually" communicated well 17 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 87 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 11 %
Patients who reported that their nurses "Always" listened carefully to them 75 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 4 %
Patients who reported that their nurses "Usually" listened carefully to them 21 %
Patients who reported that their nurses "Always" explained things in a way they could understand 75 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 20 %
Patients who reported that their doctors "Always" communicated well 76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 6 %
Patients who reported that their doctors "Usually" communicated well 18 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 83 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 14 %
Patients who reported that their doctors "Always" listened carefully to them 76 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their doctors "Usually" listened carefully to them 17 %
Patients who reported that their doctors "Always" explained things in a way they could understand 69 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 23 %
Patients who reported that they "Always" received help as soon as they wanted 65 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 9 %
Patients who reported that they "Usually" received help as soon as they wanted 26 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 62 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 8 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 69 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 10 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 21 %
Patients who reported that staff "Always" explained about medicines before giving it to them 58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 24 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 18 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 43 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 36 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 13 %
Patients who reported that YES, they were given information about what to do during their recovery at home 87 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 15 %
Patients who reported that YES, they did discuss whether they would need help after discharge 85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 89 %
Patients who "Agree" they understood their care when they left the hospital 42 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 6 %
Patients who "Strongly Agree" they understood their care when they left the hospital 52 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 47 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 46 %
Patients who "Agree" that they understood their responsiblities in managing their health 44 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 51 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 35 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 59 %
Patients who reported that their room and bathroom were "Always" clean 64 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 13 %
Patients who reported that their room and bathroom were "Usually" clean 23 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 61 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 9 %
Patients who reported that the area around their room was "Usually" quiet at night 30 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 20 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 72 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 4 %
Patients who reported YES, they would definitely recommend the hospital 73 %
Patients who reported YES, they would probably recommend the hospital 23 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of SOUTHWEST GENERAL HEALTH CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the SOUTHWEST GENERAL HEALTH CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for SOUTHWEST GENERAL HEALTH CENTER: Not Available

Detailed table for spending and period for patients at SOUTHWEST GENERAL HEALTH CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $14
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $25
Outpatient (1 to 3 days Prior to Index Hospital Admission) $34
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $15
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $8
Carrier (1 to 3 days Prior to Index Hospital Admission) $731
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $10,404
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $18
Carrier (During Index Hospital Admission) $1,415
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $559
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $201
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,370
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $879
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $5,493
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $97
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,313
Total (Complete Episode) $24,574

Infection Rates at SOUTHWEST GENERAL HEALTH CENTER

These measures show how often patients at SOUTHWEST GENERAL HEALTH CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.01 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 0.98 / Better
Central Line Associated Bloodstream Infection: Number of Device Days 6,406.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 5.05 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 1.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.20 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.18 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.38 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 8,109.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 6.97 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 4.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.57 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.50 / Same
SSI - Colon Surgery: Upper Confidence Limit 3.00 / Same
SSI - Colon Surgery: Number of Procedures 141.00 / Same
SSI - Colon Surgery: Predicted Cases 3.70 / Same
SSI - Colon Surgery: Observed Cases 5.00 / Same
SSI - Colon Surgery 1.35 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 111.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.86 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.02 / Same
MRSA Bacteremia: Upper Confidence Limit 2.19 / Same
MRSA Bacteremia: Patient Days 49,047.00 / Same
MRSA Bacteremia: Predicted Cases 2.25 / Same
MRSA Bacteremia: Observed Cases 1.00 / Same
MRSA Bacteremia 0.44 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.84 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 1.70 / Same
Clostridium Difficile (C.Diff): Patient Days 46,454.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 25.56 / Same
Clostridium Difficile (C.Diff): Observed Cases 31.00 / Same
Clostridium Difficile (C.Diff) 1.21 / Same

How SOUTHWEST GENERAL HEALTH CENTER Compares to Other Similar Facilities

This is how SOUTHWEST GENERAL HEALTH CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in MIDDLEBURG HEIGHTS, OH

Worst Hospitals in MIDDLEBURG HEIGHTS, OH

Percentages of Complications and Deaths at SOUTHWEST GENERAL HEALTH CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 2.3% SAME
Death rate for heart attack patients 12.4% SAME
Death rate for CABG surgery patients 2.7% SAME
Death rate for COPD patients 10% SAME
Death rate for heart failure patients 10.7% SAME
Death rate for pneumonia patients 14.7% Better
Death rate for stroke patients 12.9% SAME
Pressure ulcer rate 1.07% SAME
Death rate among surgical inpatients with serious treatable complications 134.97% SAME
Iatrogenic pneumothorax rate 0.23% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.81% SAME
Postoperative acute kidney injury requiring dialysis rate 1.34% SAME
Postoperative respiratory failure rate 11.47% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 4.01% SAME
Postoperative sepsis rate 3.77% SAME
Postoperative wound dehiscence rate 1.76% SAME
Abdominopelvic accidental puncture or laceration rate 1.28% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.16% SAME

Skilled Nursing Facilities Near SOUTHWEST GENERAL HEALTH CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near SOUTHWEST GENERAL HEALTH CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Parkside Villa 5:
The Pinnacle Rehabilitation and Nursing Center 5:
Riverview Pointe Care Center 5:
Regina Health Center 5:
St Augustine Manor 5:
Wadsworth Pointe 5:
Ohio Living Breckenridge Village 5:
Keystone Pointe Health and Rehabilitation 5:
Kendal at Oberlin 5:
Bath Creek Estates 5:
Heather Knoll Retirement Village 5:
Autumn Aegis Nursing Home 5:
O'neill Healthcare Bay Village 5:
St Mary of The Woods 5:
O'neill Healthcare North Olmsted 5:
Judson Park 5:
Heritage of Hudson 5:
Welsh Home The 5:
Timberland Ridge Nursing and Rehabilitation 5:
Village at St Edward Nrsg Care 5:
Brookdale Westlake Village 5:
Western Reserve Masonic Comm 5:
Kensington at Anna Maria 5:
O'neill Healthcare Middleburg Heights 5:
Falls Village Skilled Nursing and Rehabilitation 5:
Anna Maria of Aurora 5:
Health Center at The Renaissan 5:
O'neill Healthcare Fairview Park 5:
Pleasantview Care Center 5:
Euclid Subacute Care Center 5:
Altenheim 5:
Elms Retirement Village Inc 5:
O'neill Healthcare North Ridgeville 5:
O'neill Healthcare Lakewood 5:
Life Care Center of Elyria 4:
Avon Place 4:
Ohio Living Rockynol 4:
Welcome Nursing Home 4:
Altercare Transitional Care of The Western Reserve 4:
Life Care Center of Medina 4:
Singleton Health Care Center 4:
Avon Oaks Nursing Home 4:
Mt Alverna Home Inc 4:
Altercare of Mayfield Village, Inc 4:
Willowood Care Center of Brunswick 4:
The Northridge Health Center 4:
North Park Care Center 4:
Amherst Manor Nursing Home 4:
Mount Saint Joseph Rehab Center 4:
Avenue at Medina 4:
Brunswick Pointe Transitional Care 4:
Joshua Tree Care Center 4:
Eliza Jennings Home 4:
The Avenue Care and Rehabilitation Center 4:
Landerbrook Transitional Care 4:
Algart Health Care 4:
Berea Center 4:
Altercare of Cuyahoga Falls Ctr For Rehab and Nursin 4:
Brentwood Health Care Center 4:
Crown Center at Laurel Lake 4:
Oaks of Brecksville 4:
Larchwood Care 4:
Menorah Park Center For Senior 4:
Northfield Village Retirement Community 4:
Diplomat Healthcare 3:
Briarwood The 3:
Lutheran Home 3:
Southern Hills Health and Reha 3:
Village of The Falls 3:
Northwestern Center 3:
Greenbrier Health Center 3:
Hickory Ridge Nursing and Rehabilitation Center 3:
East Park Care Center 3:
Avenue at North Ridgeville 3:
Broadview Multi Care Center 3:
Jennings Hall 3:
Hillside Plaza 3:
Gardens of Mcgregor and Amasa Stone 3:
Samaritan Care Center and Villa 3:
Aurora Manor Special Care Cent 3:
Medina Bsd Opco LLC 3:
Enniscourt Nursing Care 3:
Avenue at Macedonia 3:
Montefiore Home The 3:
Woods On French Creek Nursing and Rehab Center The 3:
Huntington Woods Care and Rehab Center 3:
Altercare of Wadsworth 3:
Canterbury of Twinsburg 3:
Promedica Skilled Nursing and Rehabilitation Parma 2:
Arbors at Stow 2:
Aventura at Walton Hills 2:
Life Care Center of Westlake 2:
Heritage Health Care Center 2:
Grande Oaks 2:
Willow Park Convalescent Home 2:
Copley Health Center 2:
Pleasant Lake Villa 2:
Aristocrat Berea Healthcare and Rehabilitation 2:
Pearlview Rehab and Wellness Ctr 2:
Promedica Skilled Nursing and Rehab Twinsburg 2:

Medical Groups Affiliated with SOUTHWEST GENERAL HEALTH CENTER

There are 505 doctors and 137 medical groups that are affiliated with SOUTHWEST GENERAL HEALTH CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with SOUTHWEST GENERAL HEALTH CENTER is very long, so we have added another pages. See a list of medical professionals associated with SOUTHWEST GENERAL HEALTH CENTER.