METROHEALTH SYSTEM Review
Get Information, Ratings, Surveys, and Compare METROHEALTH SYSTEM to other hospitals
Overall Hospital Rating: ; HCAPS approval: 64%
Database data as of January 31, 2024
A Review of the Data
Prepared by Richard Saunders as of January 31, 2024.
The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of METROHEALTH SYSTEM. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with METROHEALTH SYSTEM, Survey Analysis.)
In the briefest summary, METROHEALTH SYSTEM is one of the types of hospitals called Acute Care Hospitals. It is in CLEVELAND, OH. Its five star rating is 2 . Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 360059. It does provide emergency services. There are 882 medical professionals and 66 doctor groups affiliated with the hospital. On average at METROHEALTH SYSTEM, emergency patients were charged $27,231. This is higher than the state average of $25,795. It is also higher than the national average of $25,828.
According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 64% of the patients surveyed definitely recommended METROHEALTH SYSTEM, while only 7% did not recommend going to METROHEALTH SYSTEM.
The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
General Information for METROHEALTH SYSTEM
Address:
2500 METROHEALTH DRIVE
CLEVELAND, OH
44109
(216) 778-7800
Click for Map
Medicare Provider Number:
360059
Type:
Acute Care Hospitals
Ownership:
Voluntary non-profit - Other
Overall Hospital Quality Star Rating for METROHEALTH SYSTEM
Overall Rating:
The Overall Hospital Quality Star Rating for METROHEALTH SYSTEM summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
Most hospitals will have an Overall Hospital Quality Star Rating of 3.
National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.
| Overall rating | Number of hospitals / Percentage |
|---|---|
| 1 star | 198 (6.34%) |
| 2 stars | 702 (22.49%) |
| 3 stars | 895 (28.68%) |
| 4 stars | 895 (28.68%) |
| 5 stars | 431 (13.81%) |
| N/A | 1,368 (30.47%) |
Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.
Patient Survey Results
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for METROHEALTH SYSTEM to the national results for similar facilities.
| Survey Question | Response |
|---|---|
| Patients who reported that their nurses "Always" communicated well | 80 % |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | 5 % |
| Patients who reported that their nurses "Usually" communicated well | 15 % |
| Nurse communication - linear mean score | Not Applicable |
| Nurse communication - star rating | Not Applicable |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | 84 % |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | 3 % |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | 13 % |
| Patients who reported that their nurses "Always" listened carefully to them | 78 % |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | 4 % |
| Patients who reported that their nurses "Usually" listened carefully to them | 18 % |
| Patients who reported that their nurses "Always" explained things in a way they could understand | 77 % |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | 6 % |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | 17 % |
| Patients who reported that their doctors "Always" communicated well | 78 % |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | 7 % |
| Patients who reported that their doctors "Usually" communicated well | 15 % |
| Doctor communication - linear mean score | Not Applicable |
| Doctor communication - star rating | Not Applicable |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | 83 % |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | 4 % |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | 13 % |
| Patients who reported that their doctors "Always" listened carefully to them | 76 % |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | 8 % |
| Patients who reported that their doctors "Usually" listened carefully to them | 16 % |
| Patients who reported that their doctors "Always" explained things in a way they could understand | 73 % |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | 7 % |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | 20 % |
| Patients who reported that they "Always" received help as soon as they wanted | 61 % |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | 12 % |
| Patients who reported that they "Usually" received help as soon as they wanted | 27 % |
| Staff responsiveness - linear mean score | Not Applicable |
| Staff responsiveness - star rating | Not Applicable |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | 60 % |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | 11 % |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | 29 % |
| Patients who reported that they "Always" received bathroom help as soon as they wanted | 61 % |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | 12 % |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | 27 % |
| Patients who reported that staff "Always" explained about medicines before giving it to them | 59 % |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | 24 % |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | 17 % |
| Communication about medicines - linear mean score | Not Applicable |
| Communication about medicines - star rating | Not Applicable |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | 76 % |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | 12 % |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | 12 % |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | 43 % |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | 36 % |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | 21 % |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | 16 % |
| Patients who reported that YES, they were given information about what to do during their recovery at home | 84 % |
| Discharge information - linear mean score | Not Applicable |
| Discharge information - star rating | Not Applicable |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | 18 % |
| Patients who reported that YES, they did discuss whether they would need help after discharge | 82 % |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | 15 % |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | 85 % |
| Patients who "Agree" they understood their care when they left the hospital | 42 % |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | 6 % |
| Patients who "Strongly Agree" they understood their care when they left the hospital | 52 % |
| Care transition - linear mean score | Not Applicable |
| Care transition - star rating | Not Applicable |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | 48 % |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | 7 % |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | 45 % |
| Patients who "Agree" that they understood their responsiblities in managing their health | 43 % |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | 6 % |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | 51 % |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | 34 % |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | 6 % |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | 60 % |
| Patients who reported that their room and bathroom were "Always" clean | 67 % |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | 11 % |
| Patients who reported that their room and bathroom were "Usually" clean | 22 % |
| Cleanliness - linear mean score | Not Applicable |
| Cleanliness - star rating | Not Applicable |
| Patients who reported that the area around their room was "Always" quiet at night | 53 % |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | 13 % |
| Patients who reported that the area around their room was "Usually" quiet at night | 34 % |
| Quietness - linear mean score | Not Applicable |
| Quietness - star rating | Not Applicable |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | 10 % |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | 25 % |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 65 % |
| Overall hospital rating - linear mean score | Not Applicable |
| Overall hospital rating - star rating | Not Applicable |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | 7 % |
| Patients who reported YES, they would definitely recommend the hospital | 64 % |
| Patients who reported YES, they would probably recommend the hospital | 29 % |
| Recommend hospital - linear mean score | Not Applicable |
| Recommend hospital - star rating | Not Applicable |
| Summary star rating | Not Applicable |
Cost of METROHEALTH SYSTEM, Compare to National and State Averages
Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the METROHEALTH SYSTEM provides.
To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.
MSPB for METROHEALTH SYSTEM: Not Available
Detailed table for spending and period for patients at METROHEALTH SYSTEM:
| Type | Amount |
|---|---|
| Home Health Agency (1 to 3 days Prior to Index Hospital Admission) | $4 |
| Hospice (1 to 3 days Prior to Index Hospital Admission) | $0 |
| Inpatient (1 to 3 days Prior to Index Hospital Admission) | $53 |
| Outpatient (1 to 3 days Prior to Index Hospital Admission) | $295 |
| Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) | $8 |
| Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) | $5 |
| Carrier (1 to 3 days Prior to Index Hospital Admission) | $649 |
| Home Health Agency (During Index Hospital Admission) | $0 |
| Hospice (During Index Hospital Admission) | $0 |
| Inpatient (During Index Hospital Admission) | $12,027 |
| Outpatient (During Index Hospital Admission) | $0 |
| Skilled Nursing Facility (During Index Hospital Admission) | $0 |
| Durable Medical Equipment (During Index Hospital Admission) | $16 |
| Carrier (During Index Hospital Admission) | $1,614 |
| Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) | $550 |
| Hospice (1 through 30 days After Discharge from Index Hospital Admission) | $241 |
| Inpatient (1 through 30 days After Discharge from Index Hospital Admission) | $4,666 |
| Outpatient (1 through 30 days After Discharge from Index Hospital Admission) | $800 |
| Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) | $4,943 |
| Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) | $86 |
| Carrier (1 through 30 days After Discharge from Index Hospital Admission) | $1,274 |
| Total (Complete Episode) | $27,231 |
Infection Rates at METROHEALTH SYSTEM
These measures show how often patients at METROHEALTH SYSTEM contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.
| Infection Type | Score / Compare to National Average |
|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | 0.33 / Same |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 1.10 / Same |
| Central Line Associated Bloodstream Infection: Number of Device Days | 14,791.00 / Same |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 17.37 / Same |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 11.00 / Same |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | 0.63 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | 0.30 / Better |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 0.93 / Better |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 14,277.00 / Better |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 21.90 / Better |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 12.00 / Better |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.55 / Better |
| SSI - Colon Surgery: Lower Confidence Limit | 0.75 / Same |
| SSI - Colon Surgery: Upper Confidence Limit | 2.48 / Same |
| SSI - Colon Surgery: Number of Procedures | 252.00 / Same |
| SSI - Colon Surgery: Predicted Cases | 7.72 / Same |
| SSI - Colon Surgery: Observed Cases | 11.00 / Same |
| SSI - Colon Surgery | 1.42 / Same |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | 0.90 / Same |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | 4.60 / Same |
| SSI - Abdominal Hysterectomy: Number of Procedures | 280.00 / Same |
| SSI - Abdominal Hysterectomy: Predicted Cases | 2.71 / Same |
| SSI - Abdominal Hysterectomy: Observed Cases | 6.00 / Same |
| SSI - Abdominal Hysterectomy | 2.21 / Same |
| MRSA Bacteremia: Lower Confidence Limit | 0.80 / Same |
| MRSA Bacteremia: Upper Confidence Limit | 2.41 / Same |
| MRSA Bacteremia: Patient Days | 132,268.00 / Same |
| MRSA Bacteremia: Predicted Cases | 8.99 / Same |
| MRSA Bacteremia: Observed Cases | 13.00 / Same |
| MRSA Bacteremia | 1.45 / Same |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.37 / Better |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | 0.77 / Better |
| Clostridium Difficile (C.Diff): Patient Days | 116,003.00 / Better |
| Clostridium Difficile (C.Diff): Predicted Cases | 53.13 / Better |
| Clostridium Difficile (C.Diff): Observed Cases | 29.00 / Better |
| Clostridium Difficile (C.Diff) | 0.55 / Better |
How METROHEALTH SYSTEM Compares to Other Similar Facilities
This is how METROHEALTH SYSTEM compares to other similar hospitals nationally based on data provided to CMS.
Top Hospitals in CLEVELAND, OH
Worst Hospitals in CLEVELAND, OH
Percentages of Complications and Deaths at METROHEALTH SYSTEM
| Measure | Score | Compared to National Rates |
|---|---|---|
| Rate of complications for hip/knee replacement patients | 3.4% | SAME |
| Death rate for heart attack patients | 12.6% | SAME |
| Death rate for CABG surgery patients | NA | Not Enough Data |
| Death rate for COPD patients | 9.9% | SAME |
| Death rate for heart failure patients | 10.3% | SAME |
| Death rate for pneumonia patients | 16.8% | SAME |
| Death rate for stroke patients | 13.6% | SAME |
| Pressure ulcer rate | 0.75% | SAME |
| Death rate among surgical inpatients with serious treatable complications | 186.17% | SAME |
| Iatrogenic pneumothorax rate | 0.34% | SAME |
| In-hospital fall with hip fracture rate | 0.08% | SAME |
| Postoperative hemorrhage or hematoma rate | 3.17% | SAME |
| Postoperative acute kidney injury requiring dialysis rate | 1.35% | SAME |
| Postoperative respiratory failure rate | 7.69% | SAME |
| Perioperative pulmonary embolism or deep vein thrombosis rate | 3.68% | SAME |
| Postoperative sepsis rate | 4.41% | SAME |
| Postoperative wound dehiscence rate | 3.52% | SAME |
| Abdominopelvic accidental puncture or laceration rate | 1.34% | SAME |
| CMS Medicare PSI 90: Patient safety and adverse events composite | 1.01% | SAME |
Skilled Nursing Facilities Near METROHEALTH SYSTEM
Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near METROHEALTH SYSTEM ranked by their CMS 5-Star Overall Rating.
Medical Groups Affiliated with METROHEALTH SYSTEM
There are 882 doctors and 66 medical groups that are affiliated with METROHEALTH SYSTEM.
Affiliated Doctor Groups
- THE METROHEALTH SYSTEM
- SAINT ANTHONY HEALTH AFFILIATES
- LUMINA IMAGING
- CLEVELAND CLINIC FOUNDATION
- HOSPITALIST MEDICINE PHYSICIANS OF OHIO, PROFESSIONAL CORPORATION
- HOSPITALIST MEDICINE PHYSICIANS OF RICHLAND COUNTY, LTD
- NEXTDOOR URGENT CARE LLC
- CUC HEALTH LLC
- MENORAH PARK CENTER FOR SENIOR LIVING
- UNIVERSITY HOSPITALS MEDICAL GROUP INC
- FIRELANDS ANESTHESIA ASSOCIATES INC
- CLEVELAND URGENT CARE LLC
- STRIVE HEALTH OHIO LLC
- MERCY HEALTH PHYSICIANS LORAIN SPECIALTY CARE LLC
- NEUROMONITORING SERVICES OF AMERICA , INC
- ASPIRUS MEDICAL GROUP INC
- PREMIER PHYSICIANS CENTERS INC
- NEO TOTAL HEALTH AND WELLNESS, LLC
- LEGACY HEALTHCARE SERVICES INC
- LORAIN EMERGENCY PHYSICIANS LLC
- ALOK BHAIJI, MD, INC.
- OHIO PHYSICIAN PROFESSIONAL CORPORATION
- COMMUNITY INTENSIVISTS, LLC
- UNIVERSITY PRIMARY CARE PRACTICES INC
- 4M HOSPITALIST SERVICES, LLC
- JEWISH FAMILY SERVICE ASSOCIATION
- SAMARITAN REGIONAL HEALTH SYSTEM
- COLUMBIANA EMERGENCY PHYSICIANS LLC
- SPRY HEALTHCARE LLC
- ELYRIA ANESTHESIA INCORPORATED
- M AND M HEALTH CARE, INC.
- BLANCHARD VALLEY REGIONAL HEALTH CENTER
- UNIVERSITY HOSPITALS URGENT CARE, LLC
- CLINIC MEDICAL SERVICES COMPANY
- ROCKFORD HEALTH PHYSICIANS
- CORA HEALTH SERVICES, INC.
- BURBANK EMERGENCY MEDICAL GROUP INC
- UNIVERSITY PHYSICIANS INCORPORATED
- FRANCISCAN MEDICAL GROUP
- ARNETT CLINIC LLC
- UVPC SPECIALISTS, INC.
- INTEGRATED REHAB CONSULTANTS LLC
- CLINICAL COLLEAGUES INC
- HARSHAD PATEL MD PC
- UNIVERSITY OF PITTSBURGH PHYSICIANS
- CASE DENTAL MEDICINE SUPPORT SERVICES,LLC
- UNIVERSITY HOSPITALS CLEVELAND MEDICAL CENTER
- HEALTH EXPRESS URGENT CARE CENTERS LLC
- FISHER-TITUS MEDICAL CARE LLC
- TRIHEALTH H LLC
- EMERGENCY PROFESSIONAL SERVICES, INC.
- CLEVELAND ANESTHESIA GROUP, INC.
- BLOOMINGTON MEDICAL SERVICES LLC
- CEP AMERICA - NEUROLOGY PC
- SUSAN ROSS OD PROFESSIONAL CORP
- LEHIGH VALLEY PHYSICIAN GROUP
- TIDALHEALTH SPECIALTY CARE LLC
- SUMMA PHYSICIANS INC
- NEPHROLOGY SPECIALISTS, P.C.
- MERCY CLINIC FORT SMITH COMMUNITIES
- SOUTHWEST UROLOGY, LLC
- LAKE HEART CENTER LLC
- LAKE COUNTY AND WEST EKG ASSOCIATES
- VANGUARD GASTROENTEROLOGY LLP
- SAINT ELIZABETHS HOSPITAL OF WABASHA INC
- NORTHEAST OHIO NEIGHBORHOOD HEALTH SERVICES, INC.
The list of medical professionals associated with METROHEALTH SYSTEM is very long, so we have added another pages. See a list of medical professionals associated with METROHEALTH SYSTEM.
