UNIVERSITY HOSPITALS OF CLEVELAND Review

Get Information, Ratings, Surveys, and Compare UNIVERSITY HOSPITALS OF CLEVELAND to other hospitals

Overall Hospital Rating: ; HCAPS approval: 68%

Database data as of January 31, 2024

The information shown here is based on data records that are not current. Our latest records for UNIVERSITY HOSPITALS OF CLEVELAND is from January 25, 2023 and our latest database records are as of January 31, 2024. It is not clear why UNIVERSITY HOSPITALS OF CLEVELAND is no longer in the database. Take care when reviewing this information to confirm that the hospital is still operating.

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of UNIVERSITY HOSPITALS OF CLEVELAND. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with UNIVERSITY HOSPITALS OF CLEVELAND, Survey Analysis.)

In the briefest summary, UNIVERSITY HOSPITALS OF CLEVELAND is one of the types of hospitals called Acute Care Hospitals. It is in CLEVELAND, OH. Its five star rating is 3 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 360137. It does provide emergency services. There are 1,836 medical professionals and 190 doctor groups affiliated with the hospital. On average at UNIVERSITY HOSPITALS OF CLEVELAND, emergency patients were charged $32,574. This is higher than the state average of $25,795. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 68% of the patients surveyed definitely recommended UNIVERSITY HOSPITALS OF CLEVELAND, while only 7% did not recommend going to UNIVERSITY HOSPITALS OF CLEVELAND.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for UNIVERSITY HOSPITALS OF CLEVELAND

Address:

11100 EUCLID AVENUE
CLEVELAND, OH 44106
(440) 844-1000
Click for Map

Medicare Provider Number:

360137

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for UNIVERSITY HOSPITALS OF CLEVELAND

Overall Rating:



The Overall Hospital Quality Star Rating for UNIVERSITY HOSPITALS OF CLEVELAND summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UNIVERSITY HOSPITALS OF CLEVELAND to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 76 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 5 %
Patients who reported that their nurses "Usually" communicated well 19 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 82 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 14 %
Patients who reported that their nurses "Always" listened carefully to them 72 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 6 %
Patients who reported that their nurses "Usually" listened carefully to them 22 %
Patients who reported that their nurses "Always" explained things in a way they could understand 72 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 21 %
Patients who reported that their doctors "Always" communicated well 77 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 6 %
Patients who reported that their doctors "Usually" communicated well 17 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 83 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 13 %
Patients who reported that their doctors "Always" listened carefully to them 75 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 6 %
Patients who reported that their doctors "Usually" listened carefully to them 19 %
Patients who reported that their doctors "Always" explained things in a way they could understand 71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 22 %
Patients who reported that they "Always" received help as soon as they wanted 54 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 15 %
Patients who reported that they "Usually" received help as soon as they wanted 31 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 52 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 15 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 55 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 15 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 30 %
Patients who reported that staff "Always" explained about medicines before giving it to them 58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 22 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 20 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 33 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 25 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 12 %
Patients who reported that YES, they were given information about what to do during their recovery at home 88 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 13 %
Patients who reported that YES, they did discuss whether they would need help after discharge 87 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 89 %
Patients who "Agree" they understood their care when they left the hospital 43 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 7 %
Patients who "Strongly Agree" they understood their care when they left the hospital 50 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 47 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 45 %
Patients who "Agree" that they understood their responsiblities in managing their health 45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 49 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 37 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 56 %
Patients who reported that their room and bathroom were "Always" clean 62 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 14 %
Patients who reported that their room and bathroom were "Usually" clean 24 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 51 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 14 %
Patients who reported that the area around their room was "Usually" quiet at night 35 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 11 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 22 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 67 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 7 %
Patients who reported YES, they would definitely recommend the hospital 68 %
Patients who reported YES, they would probably recommend the hospital 25 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of UNIVERSITY HOSPITALS OF CLEVELAND, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the UNIVERSITY HOSPITALS OF CLEVELAND provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for UNIVERSITY HOSPITALS OF CLEVELAND: Not Available

Detailed table for spending and period for patients at UNIVERSITY HOSPITALS OF CLEVELAND:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $8
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $77
Outpatient (1 to 3 days Prior to Index Hospital Admission) $426
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $7
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $12
Carrier (1 to 3 days Prior to Index Hospital Admission) $796
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $16,725
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $19
Carrier (During Index Hospital Admission) $2,189
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $712
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $180
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,749
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,458
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $3,673
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $143
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,400
Total (Complete Episode) $32,574

Infection Rates at UNIVERSITY HOSPITALS OF CLEVELAND

These measures show how often patients at UNIVERSITY HOSPITALS OF CLEVELAND contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.68 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.48 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 22,421.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 25.43 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 26.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 1.02 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.34 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.78 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 22,730.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 41.80 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 22.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.53 / Better
SSI - Colon Surgery: Lower Confidence Limit 1.16 / Worse
SSI - Colon Surgery: Upper Confidence Limit 2.52 / Worse
SSI - Colon Surgery: Number of Procedures 514.00 / Worse
SSI - Colon Surgery: Predicted Cases 14.90 / Worse
SSI - Colon Surgery: Observed Cases 26.00 / Worse
SSI - Colon Surgery 1.75 / Worse
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.02 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 1.49 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 349.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 3.31 / Same
SSI - Abdominal Hysterectomy: Observed Cases 1.00 / Same
SSI - Abdominal Hysterectomy 0.30 / Same
MRSA Bacteremia: Lower Confidence Limit 0.42 / Same
MRSA Bacteremia: Upper Confidence Limit 1.19 / Same
MRSA Bacteremia: Patient Days 195,567.00 / Same
MRSA Bacteremia: Predicted Cases 19.22 / Same
MRSA Bacteremia: Observed Cases 14.00 / Same
MRSA Bacteremia 0.73 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.31 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.57 / Better
Clostridium Difficile (C.Diff): Patient Days 186,404.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 97.47 / Better
Clostridium Difficile (C.Diff): Observed Cases 41.00 / Better
Clostridium Difficile (C.Diff) 0.42 / Better

How UNIVERSITY HOSPITALS OF CLEVELAND Compares to Other Similar Facilities

This is how UNIVERSITY HOSPITALS OF CLEVELAND compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in CLEVELAND, OH

Worst Hospitals in CLEVELAND, OH

Percentages of Complications and Deaths at UNIVERSITY HOSPITALS OF CLEVELAND

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 2.6% SAME
Death rate for heart attack patients 12.4% SAME
Death rate for CABG surgery patients 2.4% SAME
Death rate for COPD patients 8.4% SAME
Death rate for heart failure patients 9.5% SAME
Death rate for pneumonia patients 20.2% SAME
Death rate for stroke patients 14% SAME
Pressure ulcer rate 0.28% SAME
Death rate among surgical inpatients with serious treatable complications 194.37% SAME
Iatrogenic pneumothorax rate 0.2% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 1.75% SAME
Postoperative acute kidney injury requiring dialysis rate 2.05% SAME
Postoperative respiratory failure rate 5.42% Better
Perioperative pulmonary embolism or deep vein thrombosis rate 3.54% SAME
Postoperative sepsis rate 3.88% SAME
Postoperative wound dehiscence rate 2.14% SAME
Abdominopelvic accidental puncture or laceration rate 0.7% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.75% Better

Skilled Nursing Facilities Near UNIVERSITY HOSPITALS OF CLEVELAND

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near UNIVERSITY HOSPITALS OF CLEVELAND ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Altenheim 5:
Pleasantview Care Center 5:
Welsh Home The 5:
Regina Health Center 5:
O'neill Healthcare Lakewood 5:
Euclid Subacute Care Center 5:
Ohman Family Living at Holly 5:
Heritage of Hudson 5:
St Mary of The Woods 5:
O'neill Healthcare North Olmsted 5:
O'neill Healthcare Bay Village 5:
Homestead Ii 5:
Riverview Pointe Care Center 5:
Judson Park 5:
Health Center at The Renaissan 5:
Oaks of Brecksville 5:
Mentor Ridge Health and Rehabilitation 5:
St Augustine Manor 5:
O'neill Healthcare Middleburg Heights 5:
Kensington at Anna Maria 5:
Anna Maria of Aurora 5:
Parkside Villa 5:
Ohio Living Breckenridge Village 5:
O'neill Healthcare North Ridgeville 5:
Mapleview Country Villa 5:
Brookdale Westlake Village 5:
Bath Creek Estates 5:
Concord Village Skilled Nursing and Rehabilitation 5:
O'neill Healthcare Fairview Park 5:
Mount Saint Joseph Rehab Center 4:
Algart Health Care 4:
Landerbrook Transitional Care 4:
Joshua Tree Care Center 4:
Northfield Village Retirement Community 4:
Brentwood Health Care Center 4:
Willowood Care Center of Brunswick 4:
Eliza Jennings Home 4:
Crown Center at Laurel Lake 4:
The Avenue Care and Rehabilitation Center 4:
Altercare of Cuyahoga Falls Ctr For Rehab and Nursin 4:
Life Care Center of Elyria 4:
Avon Oaks Nursing Home 4:
Avon Place 4:
Lutheran Home 4:
Chardon Center 4:
Menorah Park Center For Senior 4:
Altercare Transitional Care of The Western Reserve 4:
Singleton Health Care Center 4:
Life Care Center of Medina 4:
Avenue at Aurora 4:
Northwestern Center 4:
Berea Center 4:
The Northridge Health Center 4:
Larchwood Care 4:
Brunswick Pointe Transitional Care 4:
North Park Care Center 4:
Avenue at North Ridgeville 3:
Enniscourt Nursing Care 3:
Broadview Multi Care Center 3:
Rehab Pavilion at The Weils 3:
Jennings Hall 3:
Heather Hill Care Communities 3:
Gardens of Mcgregor and Amasa Stone 3:
Westpark Healthcare Campus 3:
Grand River Health and Rehab Center 3:
Diplomat Healthcare 3:
Burton Health Care Center 3:
Medina Bsd Opco LLC 3:
Woods On French Creek Nursing and Rehab Center The 3:
Huntington Woods Care and Rehab Center 3:
Hillside Plaza 3:
Montefiore Home The 3:
Altercare of Mayfield Village, Inc 3:
Crawford Manor Healthcare Center 3:
Southern Hills Health and Reha 3:
Village of The Falls 3:
Aurora Manor Special Care Cent 3:
Mt Alverna Home Inc 3:
Franklin Plaza Extended Care 3:
Greenbrier Health Center 3:
Briarwood The 3:
Avenue at Macedonia 3:
East Park Care Center 3:
The Heights Rehabilitation and Healthcare Center 2:
Solon Pointe at Emerald Ridge 2:
Parma Care Center 2:
Arbors at Stow 2:
Falling Water Healthcare Center 2:
Sunrise Pointe Nursing and Rehab 2:
Woodlands Health and Rehab Center 2:
Canterbury of Twinsburg 2:
Rocky River Healthcare of Westpark 2:
Cedarwood Plaza 2:
The Laurels of Chagrin Falls 2:
Snf-The Villa at Marymount 2:
Gardens of North Olmsted 2:
Pearlview Rehab and Wellness Ctr 2:
Promedica Skilled Nursing and Rehabilitation Parma 2:
Aventura at Walton Hills 2:
Willow Park Convalescent Home 2:

Medical Groups Affiliated with UNIVERSITY HOSPITALS OF CLEVELAND

There are 1,836 doctors and 190 medical groups that are affiliated with UNIVERSITY HOSPITALS OF CLEVELAND.

Affiliated Doctor Groups


The list of medical professionals associated with UNIVERSITY HOSPITALS OF CLEVELAND is very long, so we have added another pages. See a list of medical professionals associated with UNIVERSITY HOSPITALS OF CLEVELAND.