ORLANDO HEALTH ST CLOUD HOSPITAL Review

Get Information, Ratings, Surveys, and Compare ORLANDO HEALTH ST CLOUD HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 51%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of ORLANDO HEALTH ST CLOUD HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with ORLANDO HEALTH ST CLOUD HOSPITAL, Survey Analysis.)

In the briefest summary, ORLANDO HEALTH ST CLOUD HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in SAINT CLOUD, FL. Its five star rating is 1 . Its type of ownership is Proprietary. The facility's Medicare ID is 100302. It does provide emergency services. There are 213 medical professionals and 61 doctor groups affiliated with the hospital. On average at ORLANDO HEALTH ST CLOUD HOSPITAL, emergency patients were charged $22,238. This is lower than the state average of $25,576. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 51% of the patients surveyed definitely recommended ORLANDO HEALTH ST CLOUD HOSPITAL, while only 15% did not recommend going to ORLANDO HEALTH ST CLOUD HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for ORLANDO HEALTH ST CLOUD HOSPITAL

Address:

2906 17TH STREET
SAINT CLOUD, FL 34769
(407) 892-2135
Click for Map

Medicare Provider Number:

100302

Type:

Acute Care Hospitals

Ownership:

Proprietary

Overall Hospital Quality Star Rating for ORLANDO HEALTH ST CLOUD HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for ORLANDO HEALTH ST CLOUD HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for ORLANDO HEALTH ST CLOUD HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 70 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 11 %
Patients who reported that their nurses "Usually" communicated well 19 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 78 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 9 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 13 %
Patients who reported that their nurses "Always" listened carefully to them 66 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 12 %
Patients who reported that their nurses "Usually" listened carefully to them 22 %
Patients who reported that their nurses "Always" explained things in a way they could understand 65 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 14 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 21 %
Patients who reported that their doctors "Always" communicated well 68 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 12 %
Patients who reported that their doctors "Usually" communicated well 20 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 76 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 10 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 14 %
Patients who reported that their doctors "Always" listened carefully to them 65 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 13 %
Patients who reported that their doctors "Usually" listened carefully to them 22 %
Patients who reported that their doctors "Always" explained things in a way they could understand 64 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 14 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 22 %
Patients who reported that they "Always" received help as soon as they wanted 57 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 20 %
Patients who reported that they "Usually" received help as soon as they wanted 23 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 19 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 25 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 22 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 22 %
Patients who reported that staff "Always" explained about medicines before giving it to them 48 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 32 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 20 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 64 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 18 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 33 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 47 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 25 %
Patients who reported that YES, they were given information about what to do during their recovery at home 75 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 29 %
Patients who reported that YES, they did discuss whether they would need help after discharge 71 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 20 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 80 %
Patients who "Agree" they understood their care when they left the hospital 49 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 13 %
Patients who "Strongly Agree" they understood their care when they left the hospital 38 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 50 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 18 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 32 %
Patients who "Agree" that they understood their responsiblities in managing their health 49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 14 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 37 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 48 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 9 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 43 %
Patients who reported that their room and bathroom were "Always" clean 61 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 16 %
Patients who reported that their room and bathroom were "Usually" clean 23 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 38 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 28 %
Patients who reported that the area around their room was "Usually" quiet at night 34 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 21 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 25 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 54 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 15 %
Patients who reported YES, they would definitely recommend the hospital 51 %
Patients who reported YES, they would probably recommend the hospital 34 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of ORLANDO HEALTH ST CLOUD HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the ORLANDO HEALTH ST CLOUD HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for ORLANDO HEALTH ST CLOUD HOSPITAL: Not Available

Detailed table for spending and period for patients at ORLANDO HEALTH ST CLOUD HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $14
Hospice (1 to 3 days Prior to Index Hospital Admission) $1
Inpatient (1 to 3 days Prior to Index Hospital Admission) $74
Outpatient (1 to 3 days Prior to Index Hospital Admission) $23
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $25
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $21
Carrier (1 to 3 days Prior to Index Hospital Admission) $655
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $8,817
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $20
Carrier (During Index Hospital Admission) $1,073
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $404
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $245
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,668
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $660
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,796
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $117
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,623
Total (Complete Episode) $22,238

Infection Rates at ORLANDO HEALTH ST CLOUD HOSPITAL

These measures show how often patients at ORLANDO HEALTH ST CLOUD HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit -- / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 2.84 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 1,706.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 1.06 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 0.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 1,170.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 0.72 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 0.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards) Not Available / Not Available
SSI - Colon Surgery: Lower Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Number of Procedures 35.00 / Not Available
SSI - Colon Surgery: Predicted Cases 0.88 / Not Available
SSI - Colon Surgery: Observed Cases 2.00 / Not Available
SSI - Colon Surgery Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 16.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.13 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit Not Available / Not Available
MRSA Bacteremia: Patient Days 25,395.00 / Not Available
MRSA Bacteremia: Predicted Cases 0.90 / Not Available
MRSA Bacteremia: Observed Cases 0.00 / Not Available
MRSA Bacteremia Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.01 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.67 / Better
Clostridium Difficile (C.Diff): Patient Days 25,395.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 7.40 / Better
Clostridium Difficile (C.Diff): Observed Cases 1.00 / Better
Clostridium Difficile (C.Diff) 0.14 / Better

How ORLANDO HEALTH ST CLOUD HOSPITAL Compares to Other Similar Facilities

This is how ORLANDO HEALTH ST CLOUD HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SAINT CLOUD, FL

Worst Hospitals in SAINT CLOUD, FL

Percentages of Complications and Deaths at ORLANDO HEALTH ST CLOUD HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients 12% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 9.4% SAME
Death rate for heart failure patients 11.3% SAME
Death rate for pneumonia patients 19.4% SAME
Death rate for stroke patients 12.8% SAME
Pressure ulcer rate 0.27% SAME
Death rate among surgical inpatients with serious treatable complications NA Not Enough Data
Iatrogenic pneumothorax rate 0.23% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.72% SAME
Postoperative acute kidney injury requiring dialysis rate NA Not Enough Data
Postoperative respiratory failure rate 8.51% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.78% SAME
Postoperative sepsis rate 5.21% SAME
Postoperative wound dehiscence rate 1.97% SAME
Abdominopelvic accidental puncture or laceration rate 1.03% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.91% SAME

Skilled Nursing Facilities Near ORLANDO HEALTH ST CLOUD HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near ORLANDO HEALTH ST CLOUD HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Adventhealth Care Center Celebration 5:
Hunters Creek Nursing and Rehab Center 5:
Solaris Healthcare Windermere 5:
Metro West Nursing and Rehab Center 5:
Westminster Towers 5:
Commons at Orlando Lutheran Towers 5:
Lake Bennet Center For Rehabilitation and Healing 5:
The Terrace of Kissimmee 4:
Conway Lakes Health and Rehabilitation Center 4:
Solaris Healthcare East Orlando 4:
Westminster Baldwin Park 4:
Life Care Center of Orlando 4:
The Gardens at Depugh 4:
Palm Garden of Winter Haven 3:
Life Care Center of Winter Haven 3:
Astoria Health and Rehabilitation Center 3:
Haines City Rehabilitation and Nursing Center 3:
Solaris Healthcare Osceola 3:
Avante at St Cloud Inc 3:
Kissimmee Health and Rehabilitation Center 3:
Delaney Park Health and Rehabilitation Center 3:
West Orange Center For Nursing and Healing 3:
Palm Garden of Orlando 3:
Regents Park of Winter Park 3:
Groves Center 2:
Davenport Care Center 2:
The Terrace of St Cloud 2:
Kissimmee Nursing and Rehabilitation Center 2:
South Orange Health and Rehabilitation Center 2:
Guardian Care Nursing and Rehabilitation Center 2:
Orlando Health Center For Rehabilitation 2:
Avante at Orlando Inc 2:
Westminster Winter Park 2:
Parkview Rehabilitation Center at Winter Park 2:
Lake Wales Wellness and Rehabilitation Center 1:
Lake Mariam Health and Rehabilitation Center 1:
Plantation Bay Rehabilitation Center 1:
Good Samaritan Society-Kissimmee Village 1:
Parks Healthcare and Rehabilitation Center 1:
Orlando Health and Rehabilitation Center 1:
Rio Pinar Health Care 1:
Colonial Lakes Health Care 1:
Winter Garden Rehabilitation and Nursing Center 1:
Courtyards of Orlando Care Center 1:
Health Central Park 1:
Winter Park Care and Rehabilitation 1:
Adventhealth Care Center Orlando North 1:
Aspire at Kissimmee Gardens No Data
Alwyn C Cashe State Veterans Nursing Home No Data

Medical Groups Affiliated with ORLANDO HEALTH ST CLOUD HOSPITAL

There are 213 doctors and 61 medical groups that are affiliated with ORLANDO HEALTH ST CLOUD HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with ORLANDO HEALTH ST CLOUD HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with ORLANDO HEALTH ST CLOUD HOSPITAL.