STRONG MEMORIAL HOSPITAL Review

Get Information, Ratings, Surveys, and Compare STRONG MEMORIAL HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 73%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of STRONG MEMORIAL HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with STRONG MEMORIAL HOSPITAL, Survey Analysis.)

In the briefest summary, STRONG MEMORIAL HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in ROCHESTER, NY. Its five star rating is 2 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 330285. It does provide emergency services. There are 2,396 medical professionals and 255 doctor groups affiliated with the hospital. On average at STRONG MEMORIAL HOSPITAL, emergency patients were charged $26,279. This is lower than the state average of $26,475. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 73% of the patients surveyed definitely recommended STRONG MEMORIAL HOSPITAL, while only 6% did not recommend going to STRONG MEMORIAL HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for STRONG MEMORIAL HOSPITAL

Address:

601 ELMWOOD AVE
ROCHESTER, NY 14642
(585) 275-2121
Click for Map

Medicare Provider Number:

330285

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for STRONG MEMORIAL HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for STRONG MEMORIAL HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for STRONG MEMORIAL HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 77 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 5 %
Patients who reported that their nurses "Usually" communicated well 18 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 85 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 12 %
Patients who reported that their nurses "Always" listened carefully to them 75 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 5 %
Patients who reported that their nurses "Usually" listened carefully to them 20 %
Patients who reported that their nurses "Always" explained things in a way they could understand 72 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 22 %
Patients who reported that their doctors "Always" communicated well 77 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 5 %
Patients who reported that their doctors "Usually" communicated well 18 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 83 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 13 %
Patients who reported that their doctors "Always" listened carefully to them 77 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 5 %
Patients who reported that their doctors "Usually" listened carefully to them 18 %
Patients who reported that their doctors "Always" explained things in a way they could understand 70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 24 %
Patients who reported that they "Always" received help as soon as they wanted 57 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 13 %
Patients who reported that they "Usually" received help as soon as they wanted 30 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 59 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 12 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 29 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 15 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 29 %
Patients who reported that staff "Always" explained about medicines before giving it to them 58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 21 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 43 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 31 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 26 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 12 %
Patients who reported that YES, they were given information about what to do during their recovery at home 88 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 13 %
Patients who reported that YES, they did discuss whether they would need help after discharge 87 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 88 %
Patients who "Agree" they understood their care when they left the hospital 45 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 5 %
Patients who "Strongly Agree" they understood their care when they left the hospital 50 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 50 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 44 %
Patients who "Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 49 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 36 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 59 %
Patients who reported that their room and bathroom were "Always" clean 57 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 16 %
Patients who reported that their room and bathroom were "Usually" clean 27 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 47 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 20 %
Patients who reported that the area around their room was "Usually" quiet at night 33 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 10 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 21 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 69 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 6 %
Patients who reported YES, they would definitely recommend the hospital 73 %
Patients who reported YES, they would probably recommend the hospital 21 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of STRONG MEMORIAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the STRONG MEMORIAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for STRONG MEMORIAL HOSPITAL: Not Available

Detailed table for spending and period for patients at STRONG MEMORIAL HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $25
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $38
Outpatient (1 to 3 days Prior to Index Hospital Admission) $212
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $5
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $15
Carrier (1 to 3 days Prior to Index Hospital Admission) $798
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $14,476
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $43
Carrier (During Index Hospital Admission) $1,824
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $713
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $57
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,063
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,245
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $2,580
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $156
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,028
Total (Complete Episode) $26,279

Infection Rates at STRONG MEMORIAL HOSPITAL

These measures show how often patients at STRONG MEMORIAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.78 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.25 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 61,169.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 69.48 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 69.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.99 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.65 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.15 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 32,827.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 53.71 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 47.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.88 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.92 / Same
SSI - Colon Surgery: Upper Confidence Limit 2.56 / Same
SSI - Colon Surgery: Number of Procedures 474.00 / Same
SSI - Colon Surgery: Predicted Cases 9.45 / Same
SSI - Colon Surgery: Observed Cases 15.00 / Same
SSI - Colon Surgery 1.59 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 120.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.80 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 1.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.39 / Same
MRSA Bacteremia: Upper Confidence Limit 1.05 / Same
MRSA Bacteremia: Patient Days 288,491.00 / Same
MRSA Bacteremia: Predicted Cases 24.30 / Same
MRSA Bacteremia: Observed Cases 16.00 / Same
MRSA Bacteremia 0.66 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.30 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.51 / Better
Clostridium Difficile (C.Diff): Patient Days 261,252.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 137.65 / Better
Clostridium Difficile (C.Diff): Observed Cases 54.00 / Better
Clostridium Difficile (C.Diff) 0.39 / Better

How STRONG MEMORIAL HOSPITAL Compares to Other Similar Facilities

This is how STRONG MEMORIAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in ROCHESTER, NY

Worst Hospitals in ROCHESTER, NY

Percentages of Complications and Deaths at STRONG MEMORIAL HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients 12.8% SAME
Death rate for CABG surgery patients 2.6% SAME
Death rate for COPD patients 9.8% SAME
Death rate for heart failure patients 11.8% SAME
Death rate for pneumonia patients 18.3% SAME
Death rate for stroke patients 12.6% SAME
Pressure ulcer rate 0.92% SAME
Death rate among surgical inpatients with serious treatable complications 192.96% SAME
Iatrogenic pneumothorax rate 0.33% SAME
In-hospital fall with hip fracture rate 0.1% SAME
Postoperative hemorrhage or hematoma rate 2.2% SAME
Postoperative acute kidney injury requiring dialysis rate 1.97% SAME
Postoperative respiratory failure rate 9.75% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 5.05% SAME
Postoperative sepsis rate 13.49% Worse
Postoperative wound dehiscence rate 1.79% SAME
Abdominopelvic accidental puncture or laceration rate 1.97% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.56% Worse

Skilled Nursing Facilities Near STRONG MEMORIAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near STRONG MEMORIAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
M M Ewing Continuing Care Center 5:
Jewish Home of Rochester 5:
Penfield Place 5:
Park Ridge Nursing Home 5:
St Anns Community 5:
Maplewood Nursing Home Inc 5:
Elderwood of Lakeside at Brockport 5:
Edna Tina Wilson Living Center 5:
Clifton Springs Hospital and Clinic Extended Care 4:
Leroy Village Green Residential Health C F, Inc 4:
Aaron Manor Rehabilitation and Nursing Center 4:
The Friendly Home 4:
Hamilton Manor Nursing Home 4:
Latta Road Nursing Home West 4:
Latta Road Nursing Home East 4:
Conesus Lake Nursing Home 3:
The Hurlbut 3:
Fairport Baptist Homes 3:
Woodside Manor Nursing Home Inc 3:
The Highlands at Brighton 3:
St John's Penfield Homes 3:
St Johns Health Care Corporation 3:
Church Home of The Protestant Episcopal Church 3:
Unity Living Center 3:
Wedgewood Nursing Rehabilitation Center 3:
St Anns Community 3:
Rochester Center For Rehabilitation and Nursing 2:
Kirkhaven 2:
The Brook at High Falls Nursing Home and Rehab Ctr 2:
Ontario Center For Rehabilitation and Healthcare 1:
Elm Manor Nursing and Rehabilitation Center 1:
Avon Nursing Home L L C 1:
Crest Manor Living and Rehabilitation Center 1:
Highlands Living Center 1:
Monroe Community Hospital 1:
The Brightonian, Inc 1:
Rochester Community Nursing and Rehabilitation Ctr 1:
Wesley Gardens Corporation 1:
The Pearl Nursing Center of Rochester 1:
Waterview Heights Rehabilitation and Nursing Ctr 1:

Medical Groups Affiliated with STRONG MEMORIAL HOSPITAL

There are 2,396 doctors and 255 medical groups that are affiliated with STRONG MEMORIAL HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with STRONG MEMORIAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with STRONG MEMORIAL HOSPITAL.