ROCHESTER GENERAL HOSPITAL Review

Get Information, Ratings, Surveys, and Compare ROCHESTER GENERAL HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 55%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of ROCHESTER GENERAL HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with ROCHESTER GENERAL HOSPITAL, Survey Analysis.)

In the briefest summary, ROCHESTER GENERAL HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in ROCHESTER, NY. Its five star rating is 1 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 330125. It does provide emergency services. There are 1,456 medical professionals and 149 doctor groups affiliated with the hospital. On average at ROCHESTER GENERAL HOSPITAL, emergency patients were charged $26,138. This is lower than the state average of $26,475. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 55% of the patients surveyed definitely recommended ROCHESTER GENERAL HOSPITAL, while only 12% did not recommend going to ROCHESTER GENERAL HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for ROCHESTER GENERAL HOSPITAL

Address:

1425 PORTLAND AVENUE
ROCHESTER, NY 14621
(585) 922-4000
Click for Map

Medicare Provider Number:

330125

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for ROCHESTER GENERAL HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for ROCHESTER GENERAL HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for ROCHESTER GENERAL HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 67 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 10 %
Patients who reported that their nurses "Usually" communicated well 23 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 74 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 7 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 19 %
Patients who reported that their nurses "Always" listened carefully to them 63 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 11 %
Patients who reported that their nurses "Usually" listened carefully to them 26 %
Patients who reported that their nurses "Always" explained things in a way they could understand 63 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 11 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 26 %
Patients who reported that their doctors "Always" communicated well 73 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 7 %
Patients who reported that their doctors "Usually" communicated well 20 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 16 %
Patients who reported that their doctors "Always" listened carefully to them 71 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their doctors "Usually" listened carefully to them 21 %
Patients who reported that their doctors "Always" explained things in a way they could understand 67 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 24 %
Patients who reported that they "Always" received help as soon as they wanted 47 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 22 %
Patients who reported that they "Usually" received help as soon as they wanted 31 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 46 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 21 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 47 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 24 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 29 %
Patients who reported that staff "Always" explained about medicines before giving it to them 49 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 30 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 21 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 62 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 16 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 22 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 36 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 43 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 16 %
Patients who reported that YES, they were given information about what to do during their recovery at home 84 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 16 %
Patients who reported that YES, they did discuss whether they would need help after discharge 84 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 85 %
Patients who "Agree" they understood their care when they left the hospital 50 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 9 %
Patients who "Strongly Agree" they understood their care when they left the hospital 41 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 56 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 11 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 33 %
Patients who "Agree" that they understood their responsiblities in managing their health 51 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 41 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 43 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 49 %
Patients who reported that their room and bathroom were "Always" clean 51 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 21 %
Patients who reported that their room and bathroom were "Usually" clean 28 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 40 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 26 %
Patients who reported that the area around their room was "Usually" quiet at night 34 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 18 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 28 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 54 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 12 %
Patients who reported YES, they would definitely recommend the hospital 55 %
Patients who reported YES, they would probably recommend the hospital 33 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of ROCHESTER GENERAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the ROCHESTER GENERAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for ROCHESTER GENERAL HOSPITAL: Not Available

Detailed table for spending and period for patients at ROCHESTER GENERAL HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $25
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $64
Outpatient (1 to 3 days Prior to Index Hospital Admission) $139
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $10
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $7
Carrier (1 to 3 days Prior to Index Hospital Admission) $748
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $14,008
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $17
Carrier (During Index Hospital Admission) $1,636
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $860
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $83
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $2,836
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,185
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $3,351
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $105
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,064
Total (Complete Episode) $26,138

Infection Rates at ROCHESTER GENERAL HOSPITAL

These measures show how often patients at ROCHESTER GENERAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.89 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.70 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 28,762.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 29.70 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 37.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 1.25 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.62 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.28 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 24,461.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 32.02 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 29.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.91 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.31 / Same
SSI - Colon Surgery: Upper Confidence Limit 1.59 / Same
SSI - Colon Surgery: Number of Procedures 383.00 / Same
SSI - Colon Surgery: Predicted Cases 7.85 / Same
SSI - Colon Surgery: Observed Cases 6.00 / Same
SSI - Colon Surgery 0.76 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.04 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 3.79 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 183.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 1.30 / Same
SSI - Abdominal Hysterectomy: Observed Cases 1.00 / Same
SSI - Abdominal Hysterectomy 0.77 / Same
MRSA Bacteremia: Lower Confidence Limit 0.48 / Same
MRSA Bacteremia: Upper Confidence Limit 1.79 / Same
MRSA Bacteremia: Patient Days 172,617.00 / Same
MRSA Bacteremia: Predicted Cases 9.24 / Same
MRSA Bacteremia: Observed Cases 9.00 / Same
MRSA Bacteremia 0.97 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.43 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.73 / Better
Clostridium Difficile (C.Diff): Patient Days 164,906.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 98.79 / Better
Clostridium Difficile (C.Diff): Observed Cases 56.00 / Better
Clostridium Difficile (C.Diff) 0.57 / Better

How ROCHESTER GENERAL HOSPITAL Compares to Other Similar Facilities

This is how ROCHESTER GENERAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in ROCHESTER, NY

Worst Hospitals in ROCHESTER, NY

Percentages of Complications and Deaths at ROCHESTER GENERAL HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.2% SAME
Death rate for heart attack patients 11.3% SAME
Death rate for CABG surgery patients 2.4% SAME
Death rate for COPD patients 8.2% SAME
Death rate for heart failure patients 11.2% SAME
Death rate for pneumonia patients 14.9% SAME
Death rate for stroke patients 14% SAME
Pressure ulcer rate 1.79% Worse
Death rate among surgical inpatients with serious treatable complications 175.58% SAME
Iatrogenic pneumothorax rate 0.21% SAME
In-hospital fall with hip fracture rate 0.1% SAME
Postoperative hemorrhage or hematoma rate 6.1% Worse
Postoperative acute kidney injury requiring dialysis rate 1.49% SAME
Postoperative respiratory failure rate 6.04% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.82% SAME
Postoperative sepsis rate 4.63% SAME
Postoperative wound dehiscence rate 1.6% SAME
Abdominopelvic accidental puncture or laceration rate 1.2% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.27% Worse

Skilled Nursing Facilities Near ROCHESTER GENERAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near ROCHESTER GENERAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
M M Ewing Continuing Care Center 5:
Newark Manor Nursing Home Inc 5:
Jewish Home of Rochester 5:
Penfield Place 5:
Park Ridge Nursing Home 5:
St Anns Community 5:
Maplewood Nursing Home Inc 5:
Elderwood of Lakeside at Brockport 5:
Edna Tina Wilson Living Center 5:
Clifton Springs Hospital and Clinic Extended Care 4:
Leroy Village Green Residential Health C F, Inc 4:
Aaron Manor Rehabilitation and Nursing Center 4:
The Friendly Home 4:
Hamilton Manor Nursing Home 4:
Latta Road Nursing Home West 4:
Latta Road Nursing Home East 4:
The Hurlbut 3:
Fairport Baptist Homes 3:
Woodside Manor Nursing Home Inc 3:
The Highlands at Brighton 3:
St John's Penfield Homes 3:
St Johns Health Care Corporation 3:
Church Home of The Protestant Episcopal Church 3:
Unity Living Center 3:
Wedgewood Nursing Rehabilitation Center 3:
St Anns Community 3:
Rochester Center For Rehabilitation and Nursing 2:
Kirkhaven 2:
The Brook at High Falls Nursing Home and Rehab Ctr 2:
Ontario Center For Rehabilitation and Healthcare 1:
Elm Manor Nursing and Rehabilitation Center 1:
Avon Nursing Home L L C 1:
Wayne Health Care 1:
Crest Manor Living and Rehabilitation Center 1:
Highlands Living Center 1:
Monroe Community Hospital 1:
The Brightonian, Inc 1:
Rochester Community Nursing and Rehabilitation Ctr 1:
Wesley Gardens Corporation 1:
The Pearl Nursing Center of Rochester 1:
Waterview Heights Rehabilitation and Nursing Ctr 1:

Medical Groups Affiliated with ROCHESTER GENERAL HOSPITAL

There are 1,456 doctors and 149 medical groups that are affiliated with ROCHESTER GENERAL HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with ROCHESTER GENERAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with ROCHESTER GENERAL HOSPITAL.