CONTACT INFORMATION REVIEWS & MORE DATA

MASSENA HOSPITAL INC Ratings and Reviews

  • Date Updated:  January 31, 2024
  • Address:  1 HOSPITAL DRIVE, MASSENA, NY 13662
  • Phone:  (315) 764-1711
  • Type:  Acute Care Hospitals
  • Ownership:  Government - Local
  • Overall Rating:  
  • Perc. Patients Recommending:   55%

  About MASSENA HOSPITAL INC

MASSENA HOSPITAL INC is a Acute Care Hospitals. It is in MASSENA, NY. Its type of ownership is Government - Local. The facility's Medicare ID is 330223. It does provide emergency services. There are 17 medical professionals and 8 doctor groups affiliated with the hospital. On average at MASSENA HOSPITAL INC, emergency patients were charged $21,939. This is lower than the state average of $26,475. It is also lower than the national average of $25,828.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MASSENA HOSPITAL INC to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 6 %
Patients who reported that their nurses "Usually" communicated well 22 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 81 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 8 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 11 %
Patients who reported that their nurses "Always" listened carefully to them 62 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 6 %
Patients who reported that their nurses "Usually" listened carefully to them 32 %
Patients who reported that their nurses "Always" explained things in a way they could understand 72 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 4 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 24 %
Patients who reported that their doctors "Always" communicated well 75 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 4 %
Patients who reported that their doctors "Usually" communicated well 21 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 17 %
Patients who reported that their doctors "Always" listened carefully to them 75 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 3 %
Patients who reported that their doctors "Usually" listened carefully to them 22 %
Patients who reported that their doctors "Always" explained things in a way they could understand 70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 5 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 25 %
Patients who reported that they "Always" received help as soon as they wanted 51 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 16 %
Patients who reported that they "Usually" received help as soon as they wanted 33 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 49 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 16 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 35 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 52 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 15 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 33 %
Patients who reported that staff "Always" explained about medicines before giving it to them 72 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 15 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 13 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 80 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 8 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 12 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 63 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 22 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 15 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 11 %
Patients who reported that YES, they were given information about what to do during their recovery at home 89 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 10 %
Patients who reported that YES, they did discuss whether they would need help after discharge 90 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 87 %
Patients who "Agree" they understood their care when they left the hospital 53 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 5 %
Patients who "Strongly Agree" they understood their care when they left the hospital 42 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 59 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 4 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 37 %
Patients who "Agree" that they understood their responsiblities in managing their health 51 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 43 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 52 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 4 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 44 %
Patients who reported that their room and bathroom were "Always" clean 70 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 8 %
Patients who reported that their room and bathroom were "Usually" clean 22 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 53 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 19 %
Patients who reported that the area around their room was "Usually" quiet at night 28 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 15 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 30 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 55 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 9 %
Patients who reported YES, they would definitely recommend the hospital 55 %
Patients who reported YES, they would probably recommend the hospital 36 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of MASSENA HOSPITAL INC, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MASSENA HOSPITAL INC provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MASSENA HOSPITAL INC: Not Available

Detailed table for spending and period for patients at MASSENA HOSPITAL INC:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $10
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $0
Outpatient (1 to 3 days Prior to Index Hospital Admission) $52
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $53
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $8
Carrier (1 to 3 days Prior to Index Hospital Admission) $634
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $8,010
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $12
Carrier (During Index Hospital Admission) $576
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $431
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $56
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $2,375
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $819
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $7,708
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $127
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,068
Total (Complete Episode) $21,939

Infection Rates at MASSENA HOSPITAL INC

These measures show how often patients at MASSENA HOSPITAL INC contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days 137.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 0.08 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 0.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards) Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 1,007.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 0.49 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 1.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards) Not Available / Not Available
SSI - Colon Surgery: Lower Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Number of Procedures Not Available / Not Available
SSI - Colon Surgery: Predicted Cases Not Available / Not Available
SSI - Colon Surgery: Observed Cases Not Available / Not Available
SSI - Colon Surgery Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 2.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.02 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit Not Available / Not Available
MRSA Bacteremia: Patient Days 6,053.00 / Not Available
MRSA Bacteremia: Predicted Cases 0.14 / Not Available
MRSA Bacteremia: Observed Cases 1.00 / Not Available
MRSA Bacteremia Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit -- / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 2.14 / Same
Clostridium Difficile (C.Diff): Patient Days 6,053.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 1.40 / Same
Clostridium Difficile (C.Diff): Observed Cases 0.00 / Same
Clostridium Difficile (C.Diff) 0.00 / Same

How MASSENA HOSPITAL INC Compares to Other Similar Facilities

This is how MASSENA HOSPITAL INC compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in MASSENA, NY

Worst Hospitals in MASSENA, NY

Percentages of Complications and Deaths at MASSENA HOSPITAL INC

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients NA Not Enough Data
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 8.7% SAME
Death rate for heart failure patients 11.9% SAME
Death rate for pneumonia patients 16% SAME
Death rate for stroke patients NA Not Enough Data
Pressure ulcer rate 0.51% SAME
Death rate among surgical inpatients with serious treatable complications NA Not Enough Data
Iatrogenic pneumothorax rate 0.24% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.51% SAME
Postoperative acute kidney injury requiring dialysis rate 1.57% SAME
Postoperative respiratory failure rate NA Not Enough Data
Perioperative pulmonary embolism or deep vein thrombosis rate 4.03% SAME
Postoperative sepsis rate NA Not Enough Data
Postoperative wound dehiscence rate NA Not Enough Data
Abdominopelvic accidental puncture or laceration rate 1.08% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.07% SAME

Skilled Nursing Facilities Near MASSENA HOSPITAL INC

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MASSENA HOSPITAL INC ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
United Helpers Canton Nursing Home 4:
Massena Rehabilitation and Nursing Center 1:
North Country Nursing and Rehabilitation Center 1:

Medical Groups Affiliated with MASSENA HOSPITAL INC

There are 17 doctors and 8 medical groups that are affiliated with MASSENA HOSPITAL INC.

Affiliated Doctor Groups


Affiliated Doctors

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