CONTACT INFORMATION REVIEWS & MORE DATA

MERCY MEDICAL CENTER Ratings and Reviews

  • Date Updated:  July 31, 2024
  • Address:  1000 NORTH VILLAGE AVENUE, ROCKVILLE CENTRE, NY 11570
  • Phone:  (516) 705-2525
  • Type:  Acute Care Hospitals
  • Ownership:  Voluntary non-profit - Church
  • Overall Rating:  
  • Perc. Patients Recommending:   64%

  About MERCY MEDICAL CENTER

MERCY MEDICAL CENTER is a Acute Care Hospitals. It is in ROCKVILLE CENTRE, NY. Its type of ownership is Voluntary non-profit - Church. The facility's Medicare ID is 330259. It does provide emergency services. There are 386 medical professionals and 139 doctor groups affiliated with the hospital. On average at MERCY MEDICAL CENTER, emergency patients were charged $29,676. This is higher than the state average of $26,475. It is also higher than the national average of $25,828.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MERCY MEDICAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 10 %
Patients who reported that their nurses "Usually" communicated well 16 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 8 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 12 %
Patients who reported that their nurses "Always" listened carefully to them 72 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 10 %
Patients who reported that their nurses "Usually" listened carefully to them 18 %
Patients who reported that their nurses "Always" explained things in a way they could understand 70 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 11 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 19 %
Patients who reported that their doctors "Always" communicated well 74 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 8 %
Patients who reported that their doctors "Usually" communicated well 18 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 6 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 14 %
Patients who reported that their doctors "Always" listened carefully to them 71 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their doctors "Usually" listened carefully to them 21 %
Patients who reported that their doctors "Always" explained things in a way they could understand 70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 10 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 20 %
Patients who reported that they "Always" received help as soon as they wanted 53 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 21 %
Patients who reported that they "Usually" received help as soon as they wanted 26 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 52 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 23 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 25 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 55 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 19 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 26 %
Patients who reported that staff "Always" explained about medicines before giving it to them 57 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 24 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 70 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 44 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 36 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 17 %
Patients who reported that YES, they were given information about what to do during their recovery at home 83 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 16 %
Patients who reported that YES, they did discuss whether they would need help after discharge 84 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 18 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 82 %
Patients who "Agree" they understood their care when they left the hospital 42 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 10 %
Patients who "Strongly Agree" they understood their care when they left the hospital 48 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 43 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 14 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 43 %
Patients who "Agree" that they understood their responsiblities in managing their health 46 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 46 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 38 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 54 %
Patients who reported that their room and bathroom were "Always" clean 74 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 11 %
Patients who reported that their room and bathroom were "Usually" clean 15 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 59 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 13 %
Patients who reported that the area around their room was "Usually" quiet at night 28 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 14 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 22 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 64 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 11 %
Patients who reported YES, they would definitely recommend the hospital 64 %
Patients who reported YES, they would probably recommend the hospital 25 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of MERCY MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MERCY MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MERCY MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at MERCY MEDICAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $19
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $20
Outpatient (1 to 3 days Prior to Index Hospital Admission) $169
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $20
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $12
Carrier (1 to 3 days Prior to Index Hospital Admission) $616
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $9,831
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $21
Carrier (During Index Hospital Admission) $2,220
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $788
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $131
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $5,053
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,157
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $7,429
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $90
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $2,100
Total (Complete Episode) $29,676

Infection Rates at MERCY MEDICAL CENTER

These measures show how often patients at MERCY MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit -- / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.74 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 1,615.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 1.72 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 0.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit -- / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.63 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 3,705.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 4.75 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 0.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.00 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.04 / Same
SSI - Colon Surgery: Upper Confidence Limit 4.27 / Same
SSI - Colon Surgery: Number of Procedures 42.00 / Same
SSI - Colon Surgery: Predicted Cases 1.15 / Same
SSI - Colon Surgery: Observed Cases 1.00 / Same
SSI - Colon Surgery 0.87 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 32.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.27 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.01 / Same
MRSA Bacteremia: Upper Confidence Limit 1.36 / Same
MRSA Bacteremia: Patient Days 48,073.00 / Same
MRSA Bacteremia: Predicted Cases 3.63 / Same
MRSA Bacteremia: Observed Cases 1.00 / Same
MRSA Bacteremia 0.28 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.03 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.33 / Better
Clostridium Difficile (C.Diff): Patient Days 44,797.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 25.01 / Better
Clostridium Difficile (C.Diff): Observed Cases 3.00 / Better
Clostridium Difficile (C.Diff) 0.12 / Better

How MERCY MEDICAL CENTER Compares to Other Similar Facilities

This is how MERCY MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in ROCKVILLE CENTRE, NY

Worst Hospitals in ROCKVILLE CENTRE, NY

Percentages of Complications and Deaths at MERCY MEDICAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3% SAME
Death rate for heart attack patients 12% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 10.8% SAME
Death rate for heart failure patients 12.6% SAME
Death rate for pneumonia patients 21.6% Worse
Death rate for stroke patients 11.8% SAME
Pressure ulcer rate 1.46% Worse
Death rate among surgical inpatients with serious treatable complications NA Not Enough Data
Iatrogenic pneumothorax rate 0.25% SAME
In-hospital fall with hip fracture rate 0.1% SAME
Postoperative hemorrhage or hematoma rate 2.42% SAME
Postoperative acute kidney injury requiring dialysis rate 1.99% SAME
Postoperative respiratory failure rate 11.25% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 4.54% SAME
Postoperative sepsis rate 6.2% SAME
Postoperative wound dehiscence rate 1.93% SAME
Abdominopelvic accidental puncture or laceration rate 0.88% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.39% Worse

Skilled Nursing Facilities Near MERCY MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MERCY MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Cypress Garden Center For Nursing and Rehab 5:
Upper East Side Rehabilitation and Nursing Center 5:
Woodcliff Lake Health and Rehabilitation Center 5:
Buena Vida Rehab and Nursing Center 5:
Lynbrook Restorative Therapy and Nursing 5:
Bainbridge Nursing and Rehabilitation Center 5:
Bronx Gardens Rehabilitation and Nursing Center 5:
Henry J Carter Skilled Nursing Facility 5:
Amsterdam Nursing Home Corp (1992) 5:
Hoboken University Medical Center Tcu 5:
Cliffside Rehab and Residential Health Care Center 5:
Mount Sinai South Nassau T C U 5:
Union Plaza Care Center 5:
North Shore - L I J Orzac Ctr For Rehabilitation 5:
Gold Crest Care Center 5:
Belair Care Center Inc 5:
Careone at Valley 5:
Silvercrest 5:
Bronx Center For Rehabilitation and Health Care 5:
Shore View Nursing and Rehabilitation Center 5:
N J Veterans Mem Home Paramus 5:
Momentum at South Bay For Rehab and Nursing 5:
Careone at Cresskill 5:
West Village Rehabilitation and Nursing Center 5:
Dumont Center For Rehabilitation and Nursing Care 5:
Margaret Tietz Center For Nursing Care Inc 5:
Northwell Health Stern Family Center For Rehab 5:
New Gouverneur Hospital S N F 5:
New East Side Nursing Home 5:
Forest View Center For Rehabilitation and Nursing 5:
N Y S Veterans Home In N Y C 5:
Fort Tryon Center For Rehabilitation and Nursing 5:
Hamilton Park Nursing and Rehabilitation Center 5:
Eastchester Rehabilitation and Health Care Center 5:
St Catherine of Siena Nrsg and Rehab Care Center 5:
Queen of Peace Residence 5:
Townhouse Center For Rehabilitation and Nursing 5:
Nassau Rehabilitation and Nursing Center 5:
Emerson Health Care Center 5:
Carmel Richmond Healthcare and Rehab Center 5:
Jamaica Hospital Nursing Home Co Inc 5:
Massapequa Center Rehabilitation and Nursing 5:
Elizabeth Seton Children's Center 5:
Huntington Hills Ctr For Health and Rehabilitation 5:
The New Jewish Home, Sarah Neuman 5:
Jewish Home at Rockleigh 5:
St Marys Hospital For Children 5:
St Marys Center Inc 5:
Atrium Center For Rehabilitation and Nursing 5:
Epic Rehabilitation and Nursing at White Plains 5:
Methodist Home For Nursing and Rehabilitation 5:
United Hebrew Geriatric Center 5:
New York Center For Rehabilitation and Nursing 5:
The Actors Fund Home 5:
Schulman and Schachne Inst For Nursing and Rehab 5:
Excel at Woodbury For Rehab and Nursing, L L C 5:
Hollis Park Manor Nursing Home 5:
Dr Susan Smith Mckinney Nursing and Rehab Center 5:
Atrium Post Acute Care of Park Ridge 5:
Maple Glen Center 5:
Split Rock Rehabilition and Health Care Center 5:
Windsor Park Rehab and Nursing Center 5:
The Atrium at Navesink Harbor 5:
Rockville Skilled Nursing and Rehab Center, L L C 4:
Regeis Care Center 4:
Workmens Circle Multicare Center 4:
Parkview Care and Rehabilitation Center, Inc 4:
Careone at Teaneck 4:
Glen Cove Center For Nursing and Rehabilitation 4:
Park Avenue Extended Care Facility 4:
Peninsula Nursing and Rehabilitation Center 4:
Crown Heights Center For Nursing and Rehab 4:
Complete Care at Regent LLC 4:
Emerge Nursing and Rehabilitation at Glen Cove 4:
Smithtown Center For Rehabilitation and Nursing Care 4:
Dry Harbor Nursing Home 4:
Pine Forest Care Center For Rehab and Healthcare 4:
University Center For Rehabilitation and Nursing 4:
The Plaza Rehab and Nursing Center 4:
Careone at Middletown 4:
Chapin Home For The Aging 4:
Little Neck Care Center 4:
Carillon Nursing and Rehabilitation Center 4:
Ozanam Hall of Queens Nursing Home Inc 4:
Our Lady of Consolation Nursing and Rehab Care Ctr 4:
The Hamlet Rehabilitation and Healthcare Center At 4:
Mary Manning Walsh Nursing Home Co Inc 4:
Peace Care St Ann's 4:
Coler Rehabilitation and Nursing Care Center 4:
The Five Towns Premier Rehab and Nursing Center 4:
Sunrise Manor Ctr For Nursing and Rehabilitation 4:
Meadow Park Rehabilitation and Health Center L L C 4:
Jamaica Hospital Medical Center T C U 4:
The Pavilion at Queens For Rehabilitation and Nrsing 4:
The Citadel Rehab and Nursing Ctr at Kingsbridge 4:
Kings Harbor Multicare Center 4:
Highbridge Woodycrest Center 4:
Acclaim Rehabilitation and Nursing Center 4:
Ditmas Park Care Center 4:
Oceanside Care Center Inc 4:

Medical Groups Affiliated with MERCY MEDICAL CENTER

There are 386 doctors and 139 medical groups that are affiliated with MERCY MEDICAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with MERCY MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with MERCY MEDICAL CENTER.

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