The Healthcare Resort of Plano: Data Analysis and Ratings
CMS Five Star Rating(4 out of 5):
3325 WEST PLANO PARKWAY PLANO, TX 75075
972-379-0000
Data date: April 01, 2023
The Most Important Data about The Healthcare Resort of Plano
We've looked at a lot of nursing homes, this is what we think you need to see first and if you don't want to spend a lot of time. (It's the tl;dr section.)
There is no indication of abuse occuring at The Healthcare Resort of Plano. (CMS flags facilities where abuse has either happened or is very likely.)
CMS 5-Star Overall Rating:
(4 out of 5):
(The national average overall star rating is 3 stars.)
Current Trend: Improving
Total Nursing Hours Spent Per Resident Per Day: 3.71
(The national average is 3.74 )
According to our analysis, The Healthcare Resort of Plano is ranked #50 out of 140 skilled nursing homes within a 25 mile radius. See detailed information from recent inspection reports, nursing hours analysis, surverys, and information on owners and operators. Click here to view the ranked list of nursing homes near The Healthcare Resort of Plano.
What is this page all about?
Below is everything shred of information that we can find about The Healthcare Resort of Plano, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a nursing home and to keep you informed once you have chosen a home. We know from personal experience that choosing a nursing home is not something you do once and then you forget about it. In fact, it gets worse. Once you select a nursing home and get through the initial steps of figuring out how to pay for it, then the real worries start. Are they taking good care of me or my loved one? This is the question that will keep you up at night: Can I really trust these people? We wish we could answer this question, we can't. What he can do is churn through the tons of data and try and help you to make sense of it. We hope it helps.
General Data Card
These are the basic data points for the facility.
Data date: April 01, 2023
Address: 3325 WEST PLANO PARKWAY
PLANO, TX 75075
Phone: 972-379-0000
Ranking: The Healthcare Resort of Plano is ranked #17 out of 49 facilities within a 10 mile radius and #50 out of 140 facilities within a 25 mile radius.
Medicare Provider Number: 676395
Participating in Medicare Since: May 12, 2016
No. of Certified Beds: 70
No. of Residents: 60
Occupancy: 85.71 % (as of 05/21/2023 )
Amount fined in recent period: $22,750.00
Complaints filed: 0
Ratings History for The Healthcare Resort of Plano
Review of The Healthcare Resort of Plano Ratings and Inspection Scores
CMS regularly inspects every skilled nursing facility. (The timing is supposed to be annually, but since the beginning of the Covid pandemic, these inspections have not occured as frequently.) The results of the multi-day inspection is reduced to a series of scores which are then translated into the star ratings. The health inspection scores are an absolute value, so you can compare one facility's score directly to another. The Overall Star rating is based on the facility's performance as compared to other facilities in the same state, so you cannot easily compare one facility's Overall star rating to a facility in another state.
Ratings
| Overall Rating | 4: |
| Health Inspection Rating | 4: |
| Quality Rating | 5: |
| Staffing Rating | 1: |
Inspection Scores
| Cycle 1 Score (as of December 15, 2021) | 28 |
| Cycle 2 Score (as of September 11, 2020) | 32 |
| Cycle 3 Score (as of April 25, 2019) | 28 |
| Weighted All Cycles Score | 29 |
It has been 15 months since the most recent inspection.
What Goes Into the Nursing Home's 5-Star Rating
CMS has put a lot of effort into creating its very elaborate 5-Star Quality Rating System specifically to provide a quick way for residents and family members to easily understand how well a nursing home is performing and to make comparing nursing homes easier. The rating system allows people to easily compare facilities across numerous dimensions with the express purpose of identifying the best and best performing nursing homes. The rating system was initially developed in 2008 and the methodologies are regularly reviewed and updated.
The rating system has five separate ratings including:
- Overall rating
- Health Inspection rating
- Staff rating
- RN Staffing rating
- Quality Measures rating
Nursing homes are rated from 1-star to 5-stars with 1-star being the best rating and 5-star being the best rating. For the Health Inspection Rating the nursing homes in each state are ranked based on their weighted three year inspection score. The top 10 percent of nursing homes (those with the lowest scores) are awarded a 5-star rating; the bottom 20 percent (those with the highest scores) are awarded a 1-star rating. In between 1-star and 5-star, the remaining homes are divided equally into three tranches which correspond with the stars 2 to 4. The staff ratings and quality measure ratings follow a similar process but the divisions are based on a national ranking. The division between star ratings is called the “cut-rate”. Cut-rates are redefined periodically and are published by CMS. See the latest cut rates on this table.
Calculating the Overall Star Rating is done differently. According to CMS, the reason for adopting a different system is to give the Health Inspection Rating higher weight in the Overall Rating. So, since there are FIVE ratings and FIVE stars for each rating, there must also be a FIVE step process to calculate the Overall Rating (so symetrical!) :
- Begin with the Health Inspection Rating
- Add one star to the Health Inspection Rating if the Staffing Rating is at least four-stars and is higher than the Health Inspection Rating. (We will call this the "Adjusted Rating".)
- Subtract one star from the Health Inspection Rating if the Staffing Rating is one-star.
- Add a star to the Adjusted Rating if the Quality Measure Rating is 5-stars.
- Subtract one star from the Adjusted Rating if the Quality Measure Rating is 1-star.
Throughout the calculation of the Overall Rating, the rating cannot exceed 5-stars. The Overall Rating is capped at 2-stars if the Health Inspection rating is 1-star. No Overall Rating is awarded if the nursing home does not have a Health Inspection Rating (This effectively means that a nursing home is not rated until the home has been operating for more than two years.)
Changes in a nursing homes star rating can be due to the results of a new health inspection report, the processing of new complaints, the aging of older complaints, a new inspection control survey, a revisit, or the resolution of disputes that change the scope and or severity of deficiencies.
Most Recent Nursing Home Inspections
CMS is required to inspect each senior nursing facility at least annually. These inspections take several days. Additional follow-up inspections as conducted as needed or for certain purposes. Inspections stopped for more than seven months in 2020 due to the Covid pandemic. That stoppage has caused all inspections to be delayed as the inspectors continue to deal with a backlog. The table below shows the latest inspections for The Healthcare Resort of Plano including health, fire, and inspection control inspections:
| Inspection Type | Inspection Date |
|---|---|
| Fire Safety Standard | December 15, 2021 |
| Fire Safety Standard | September 10, 2020 |
| Fire Safety Standard | April 29, 2019 |
| Health Complaint | November 30, 2022 |
| Health Complaint | March 23, 2021 |
| Health Standard | December 15, 2021 |
| Health Standard | September 11, 2020 |
| Health Standard | April 25, 2019 |
| Infection Control | February 15, 2023 |
| Infection Control | December 13, 2022 |
| Infection Control | November 30, 2022 |
| Infection Control | August 19, 2022 |
| Infection Control | July 27, 2022 |
| Infection Control | July 01, 2022 |
| Infection Control | May 05, 2022 |
| Infection Control | March 10, 2022 |
| Infection Control | October 07, 2021 |
| Infection Control | September 01, 2021 |
| Infection Control | July 26, 2021 |
| Infection Control | March 23, 2021 |
| Infection Control | February 22, 2021 |
| Infection Control | January 22, 2021 |
| Infection Control | November 27, 2020 |
| Infection Control | September 11, 2020 |
| Infection Control | August 03, 2020 |
| Infection Control | July 20, 2020 |
| Infection Control | June 02, 2020 |
Owner and Operator Information for The Healthcare Resort of Plano
Our database of owners and operators shows all direct owners of the nursing nurse, any managers and directors, and the most adjacent indirect owners of the facility (that is, if the direct owner is company, then the owners of that company.) Lists of nursing home owners are available and you can search for nursing home owners and operators on our site.
Business Entity Name:
OAK POINT HEALTHCARE INC
Owners:
- KEYSTONE CARE LLC (DIRECT- 100%)
- THE ENSIGN GROUP INC (INDIRECT)
Managers and Directors:
- SOON BURNAM (OFFICER)
- CRAIG FITCH (OFFICER)
- KEVIN NICCUM (OPERATIONAL/MANAGERIAL CONTROL)
- KEVIN NICCUM (MANAGING EMPLOYEE)
Analysis of Nursing Hours Spent Per Patient
CMS provides detailed information about how long nursing staff spends with residents. This data includes nursing subcategories of Registered Nurse, Licensed Practical Nurse, and non-nursing Certified Nursing Assistants. More hours spend per patient should can indicate a better facility or it could indicate more complicated situations.
The nursing staff of The Healthcare Resort of Plano spends LESS time on average with its residents than the state average and LESS time than the national average for total nursing homes spent per resident.
| Type | Facility | State / National Avg |
|---|---|---|
| Registered Nurse (RN) | ||
| Hours | 0.30 | 0.36 / 0.65 |
| Case Mix | 0.49 | 0.42 / 0.39 |
| Adjusted | 0.24 | NA / NA |
| Licensed Practical Nurse (LPN) | ||
| Hours | 1.51 | 1.02 / 0.88 |
| Case Mix | 0.85 | NA / NA |
| Adjusted | 1.31 | NA / NA |
| Certified Nursing Assistants (CNA) | ||
| Hours | 1.90 | 1.93 / 2.21 |
| Case Mix | 2.01 | NA / NA |
| Adjusted | 1.92 | NA / NA |
| Total Licensed Staff | ||
| Hours | 1.81 | 1.38 / 1.53 |
| Physical Therapist (PT) | ||
| Hours | 0.50 | 0.06 / 0.07 |
| Total Nursing Homes Spent per Resident on Average | ||
| Hours | 3.71 | 3.30 / 3.74 |
| Case Mix | 3.35 | 3.22 / 3.16 |
| Adjusted | 3.50 | NA / NA |
Quality Measures
Quality measures are based both on patient survey information and on the results of actual claims that are filed with CMS. It is not clear what period is covered in the measures.
| Desc. | Perc. | State Avg. / Comparison |
|---|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursing home admission (qm521) | 24.0% |
24.5% Better |
| Percentage of short-stay residents who had an outpatient emergency department visit (qm522) | 6.6% |
12.2% Better |
| Number of hospitalizations per 1000 long-stay resident days (qm551) | Not Available | |
| Number of outpatient emergency department visits per 1000 long-stay resident days (qm552) | Not Available | |
| Percentage of long-stay residents whose need for help with daily activities has increased (qm401) | 18.2% |
17.2% Worse |
| Percentage of long-stay residents who lose too much weight (qm404) | 0.0% |
4.9% Better |
| Percentage of low risk long-stay residents who lose control of their bowels or bladder (qm405) | 69.6% |
52.3% Worse |
| Percentage of long-stay residents with a catheter inserted and left in their bladder (qm406) | 0.0% |
1.5% Better |
| Percentage of long-stay residents with a urinary tract infection (qm407) | 2.3% |
1.4% Worse |
| Percentage of long-stay residents who have depressive symptoms (qm408) | 2.6% |
5.3% Better |
| Percentage of long-stay residents who were physically restrained (qm409) | 0.0% |
0.0% Better |
| Percentage of long-stay residents experiencing one or more falls with major injury (qm410) | 0.0% |
3.4% Better |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine (qm415) | 100.0% |
95.6% Better |
| Percentage of long-stay residents who received an antipsychotic medication (qm419) | 2.1% |
10.1% Better |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine (qm430) | 99.3% |
83.9% Better |
| Percentage of short-stay residents who newly received an antipsychotic medication (qm434) | 0.4% |
1.8% Better |
| Percentage of long-stay residents whose ability to move independently worsened (qm451) | 32.3% |
13.4% Worse |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication (qm452) | 11.1% |
22.1% Better |
| Percentage of high risk long-stay residents with pressure ulcers (qm453) | 0.0% |
7.3% Better |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine (qm454) | 100.0% |
96.1% Better |
| Percentage of short-stay residents who made improvements in function (qm471) | 78.1% |
66.6% Better |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine (qm472) | 99.0% |
77.8% Better |
The Healthcare Resort of Plano Violations, Complaints and Fines
These are complaints and fines that are reported by CMS. Some of the data is not very recent, but we have decided to include it here so that you have as much information as possible.
Amount fined in recent period: $22,750.00, Complaints filed: 0
| Deficiency | Deficiency Date / Date Corrected |
|---|---|
| Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (Health) | 04-25-2019 / 05-01-2019 |
| Properly select, install, inspect, or maintain portable fire extinguishes. (Fire Safety) | 04-29-2019 / 05-15-2019 |
| Install smoke barrier doors that can resist smoke for at least 20 minutes. (Fire Safety) | 04-29-2019 / 05-15-2019 |
| Include a process for Emergency Preparedness collaboration. (Fire Safety) | 09-10-2020 / 09-23-2020 |
| Keep aisles, corridors, and exits free of obstruction in case of emergency. (Fire Safety) | 09-10-2020 / 09-11-2020 |
| Have generator or other power source capable of supplying service within 10 seconds. (Fire Safety) | 09-10-2020 / 09-22-2020 |
| Ensure meals and snacks are served at times in accordance with resident?s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. (Health) | 09-11-2020 / 10-09-2020 |
| Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (Health) | 09-11-2020 / 10-09-2020 |
| Provide and implement an infection prevention and control program. (Health) | 09-11-2020 / 10-09-2020 |
| Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (Health) | 03-23-2021 / 04-20-2021 |
| Keep all essential equipment working safely. (Health) | 03-23-2021 / 04-20-2021 |
| Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (Health) | 12-15-2021 / 01-15-2022 |
| Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (Health) | 12-15-2021 / 01-15-2022 |
| Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. (Health) | 12-15-2021 / 01-15-2022 |
| Provide and implement an infection prevention and control program. (Health) | 12-15-2021 / 01-15-2022 |
| Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. (Fire Safety) | 12-15-2021 / 12-28-2021 |
| Have an alternate power supply for its alarm system. (Fire Safety) | 12-15-2021 / 12-27-2021 |
| Inspect, test, and maintain automatic sprinkler systems. (Fire Safety) | 12-15-2021 / 12-23-2021 |
| Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (Health) | 11-30-2022 / 12-28-2022 |
| Provide and implement an infection prevention and control program. (Health) | 11-30-2022 / 12-28-2022 |
Hospitals Near The Healthcare Resort of Plano
Quite often skilled nursing facilities and hospitals work closely together to help patients recover or manage a terminal illness. Hospitals deals with acute care while nursing homes treat patients for a longer period of time. New residents at skilled nursing homes typically come from a hospital and nursing home residents may be readmitted to a hospital if their recovery does not proceed well. (Hospital readmission rates are closely monitored by CMS.) Consequently it is important that you consider which hospitals are near a nursing home which choosing one. Below is a list of hospitals near The Healthcare Resort of Plano.
This information is based on the most recent Hospital data. Historical data is not available.
| Hospital | 5-Star Overall Rating |
|---|---|
|
MEDICAL CITY ARLINGTON 3301 MATLOCK ROAD ARLINGTON, TX 76015 |
2 |
|
METHODIST RICHARDSON MEDICAL CENTER 2831 E PRESIDENT GEORGE BUSH HIGHWAY RICHARDSON, TX 75082 |
2 |
|
BAYLOR SCOTT AND WHITE MEDICAL CENTER SUNNYVALE 231 SOUTH COLLINS ROAD SUNNYVALE, TX 75182 |
2 |
|
MEDICAL CITY PLANO 3901 W 15TH ST PLANO, TX 75075 |
2 |
|
BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK 9440 POPPY DR DALLAS, TX 75218 |
2 |
|
TEXAS HEALTH ARLINGTON MEMORIAL HOSPITAL 800 W RANDOL MILL RD ARLINGTON, TX 76012 |
2 |
|
PARKLAND HEALTH & HOSPITAL SYSTEM 5200 HARRY HINES BLVD DALLAS, TX 75235 |
2 |
|
BAYLOR UNIVERSITY MEDICAL CENTER 3500 GASTON AVE DALLAS, TX 75246 |
3 |
|
U S M D HOSPITAL AT ARLINGTON L P 801 W INTERSTATE 20 ARLINGTON, TX 76017 |
3 |
|
METHODIST DALLAS MEDICAL CENTER 1441 NORTH BECKLEY AVENUE DALLAS, TX 75203 |
3 |
|
BAYLOR SCOTT & WHITE MEDICAL CENTER PLANO 4700 ALLIANCE BOULEVARD PLANO, TX 75093 |
3 |
|
SANA HEALTHCARE CARROLLTON D/B/A CARROLLTON REGIONAL MEDICAL CENTER 4343 NORTH JOSEY LANE CARROLLTON, TX 75010 |
3 |
|
TEXAS HEALTH PRESBYTERIAN HOSPITAL DALLAS 8200 WALNUT HILL LANE DALLAS, TX 75231 |
3 |
|
TEXAS HEALTH PRESBYTERIAN HOSPITAL ALLEN 1105 CENTRAL EXPRESSWAY NORTH ALLEN, TX 75013 |
3 |
|
TEXAS HEALTH PRESBYTERIAN HOSPITAL DENTON 3000 N I-35 DENTON, TX 76201 |
3 |
|
BAYLOR SCOTT AND WHITE MEDICAL CENTER MCKINNEY 5252 WEST UNIVERSITY DRIVE MC KINNEY, TX 75071 |
3 |
|
TEXAS HEALTH PRESBYTERIAN HOSPITAL PLANO 6200 W PARKER RD PLANO, TX 75093 |
3 |
|
MEDICAL CITY DENTON 3535 SOUTH I35 EAST DENTON, TX 76210 |
3 |
|
MEDICAL CITY LAS COLINAS 6800 N MACARTHUR BLVD IRVING, TX 75039 |
3 |
|
BAYLOR SCOTT AND WHITE MEDICAL CENTER LAKE POINTE 6800 SCENIC DR ROWLETT, TX 75088 |
3 |
Medical Professionals Associated with The Healthcare Resort of Plano
These are the doctors who are affiliated with The Healthcare Resort of Plano. The data is from the most recent period. Historical data is not available.
- MOHAMMAD AMIR ( INTERNAL MEDICINE )
- KEN PARK ( INTERNAL MEDICINE )
- STEVEN BRAY ( INTERNAL MEDICINE - QUESTCARE MATRIX PLLC )
- RICHARD DELEON ( EMERGENCY MEDICINE - ROYAL V.P., LLC )
- ZAIN SHARIF ( INTERNAL MEDICINE - CANOPUSMD, PLLC )
- BRUCE ACKERMAN ( INTERNAL MEDICINE )
Detailed Analysis Pages:
Depending on the nursing home, this page can get really long. So, we have also broken up the data onto separate pages to allow you to find what you want more easily. We will keep adding to these pages as we continue to analyze the nursing home database.
CMS Five Star Ratings and Quality Measures for The Healthcare Resort of Plano
Five different rating results plus detailed inspection numbers and quality measures for The Healthcare Resort of Plano.
Covid Infections at The Healthcare Resort of Plano
This report is updated weekly and shows new and historical infection levels.
Nursing Hours Analysis for The Healthcare Resort of Plano
How long a nurse spends with a resident can be an important factor in their recovery. This page shows the average nursing hours spent per resident for RNs, LPNs, CNAs, PTs and all licensed staff.
Ownership Details for The Healthcare Resort of Plano
A list of all of the registered owners for The Healthcare Resort of Plano. This includes direct and indirect owners and managers.
Noted Deficiencies for The Healthcare Resort of Plano
A list of all of the deficiencies for the facility. This includes a description, type of deficiency, incident date and when the facility reports that the incident was corrected.
Comparison Ranking of Nearby Skilled Nursing Facilities
How does The Healthcare Resort of Plano compare to other skilled nursing facilities? This list shows the competitive set within a 25 mile radius.
Best Nursing Homes in PLANO, TX
Homes that you should consider. A list ranking the best skilled nursing facilities in PLANO based on their weighted inspection score as of April 01, 2023.
Worst Nursing Homes in PLANO, TX
Homes that you avoid if possible. A list ranking the worst skilled nursing facilities in PLANO based on their weighted inspection score as of April 01, 2023.
Other Data Periods:
Data on The Healthcare Resort of Plano is available for the following periods:
