HOPE PROFESSIONAL SERVICES, INC: Ratings, Survey Results, and Analysis
CMS Five Star Rating (5 out of 5): , Patient Recommendation: 66%
11731 STERLING AVENUE, UNIT C RIVERSIDE, CA 92503
951-351-9901
Data date: Jan 17, 2024
The Most Important Data about HOPE PROFESSIONAL SERVICES, INC
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for HOPE PROFESSIONAL SERVICES, INC is 5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 24% of its customers. This is LOWER than the national average. The percentage of patients who gave HOPE PROFESSIONAL SERVICES, INC a rating of 9 or 10 was 66%. This is LOWER than the national average. The agency has been participating in Medicare since 06/25/2003. The agency costs MORE than the average agency nationally. The agency serves 131 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about HOPE PROFESSIONAL SERVICES, INC, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on HOPE PROFESSIONAL SERVICES, INC
Data as of Jan 17, 2024
Address:
11731 STERLING AVENUE, UNIT C
RIVERSIDE, CA 92503
Medicare Provider Number: 58184
Participating in Medicare Since: June 25, 2003
Ownership Type: PROPRIETARY
Cost compared to national average: 202%
DTC Performance for HOPE PROFESSIONAL SERVICES, INC
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Worse Than National Rate for HOPE PROFESSIONAL SERVICES, INC.
Home Health Care Services
HOPE PROFESSIONAL SERVICES, INC offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
| Services Offered | Services Not Offered |
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Ratings for HOPE PROFESSIONAL SERVICES, INC
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
| Rating Type | Rating |
|---|---|
| 5-Star Quality Rating | 5: |
| HHCAHPS Survey Summary Star Rating |
Not Available |
| Star Rating For Health Team Gave Care In A Professional Way |
Not Available |
| Star Rating For Health Team Communicated Well With Them |
Not Available |
| Star Rating Team Discussed Medicines, Pain, And Home Safety |
Not Available |
| Star Rating For How Patients Rated Overall Care From Agency |
Not Available |
Service Area Covered by HOPE PROFESSIONAL SERVICES, INC
HOPE PROFESSIONAL SERVICES, INC provides home health care services in these zip codes.
90001 90002 90003 90004 90005 90006 90007 90008 90011 90012 90013 90014 90015 90016 90017 90018 90019 90020 90021 90022 90023 90025 90026 90028 90029 90031 90032 90033 90037 90038 90040 90042 90043 90044 90047 90057 90059 90061 90062 90063 90065 90201 90220 90221 90222 90230 90241 90247 90248 90250 90255 90260 90262 90270 90280 90301 90302 90303 90305 90502 90602 90605 90606 90620 90621 90631 90638 90640 90650 90660 90701 90706 90710 90715 90716 90723 90731 90744 90755 90802 90804 90805 90807 90813 91040 91103 91205 91303 91304 91324 91331 91335 91340 91342 91343 91344 91345 91352 91356 91401 91402 91405 91411 91605 91702 91706 91724 91731 91732 91744 91746 91766 91768 91801 91803 92503 92504 92506 92570 92683 92701 92703 92707 92801 92804 92840 92843 92879 93030 93036 93041
Performance Measures for HOPE PROFESSIONAL SERVICES, INC
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
| Question | Percentage |
|---|---|
| How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 1% |
| How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 93.9% |
| How Often Patients Got Better At Walking Or Moving Around | 100% |
| How Often Patients Got Better At Getting In And Out Of Bed | 100% |
| How Often Patients Got Better At Bathing | 100% |
| How Often Patients' Breathing Improved | 100% |
| How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 100% |
| How Often Home Health Patients Had To Be Admitted To The Hospital | 9.6% |
| How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 8.4% |
Patient Survey Responses for HOPE PROFESSIONAL SERVICES, INC
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HOPE PROFESSIONAL SERVICES, INC to the national results for similar facilities.
| Question | Percentage / Compared to National |
|---|---|
| Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 73% (Nat: 88%) Lower |
| Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 51% (Nat: 86%) Lower |
| Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 60% (Nat: 82%) Lower |
| Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 66% (Nat: 85%) Lower |
| Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 24% (Nat: 78%) Lower |
Medical Professionals Associated with HOPE PROFESSIONAL SERVICES, INC
These are the doctors who are affiliated with HOPE PROFESSIONAL SERVICES, INC.
- HAROLD TABAIE ( VASCULAR SURGERY )
